I ordered to be shipped to Canada, I paid extra for shipping and tracking which said delivery would be done in 5 to 8 days, its 10 days now and I still haven't received the product plus tracking for the past 7 days says the shipment is in Canada. Feeling sad :( Only reason I give three stars is because they reply to the complaints promptly.
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Updates The customer service (Tammy) was nice enough to promptly give full refund.(including shipping).
My feedback.
- The company is legit,
- their customer service is efficient.
They need to improve/focus on
- shipping and tracking process
- Give proper timelines so the customers have correct expectations.
Wish them all the best, I would do business with them again, once they improve their shipping process.
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I received the package today so in all it took around 31 days.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13642661
Sincerely,
MiniInTheBox Customer Service