On 9/23/16 I placed an order for my son's Halloween Costume. Being that I got "expedited 5-8 business day" shipping I thought I was well ahead of the game and should have absolutely NO problem getting his costume in time for Halloween. After almost 2 weeks with no shipping confirmation email I checked and found that my item wasn't even expected to ship until approx 10/15. The response I got to being upset about my much longer shipping time was " the shipping can "usually" take 10 business days BUT there is also "processing" time. Here we are now on 10/13 and I found out that my item has just shipped BUT guess what? Its coming from China and I'm seeing that the average time for arrival based on my tracking number is 10-20 working days... but not to worry... if I don't receive my item by 11/7/16 then they can help me. WHAT? Who are these people and what kind of company is this? I thought I would simply place an order and get the item within about 2 weeks at the most. Unbelievably I will probably not even receive my son's Halloween Costume in time for Halloween.
Dear customer, can you send us a correct order number so that we can check it for you?