MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Très satisfait de mes accessoires de téléphones, le protecteur d'écran est encore niquel après 4 mois, et les coques sont de bonnes qualité.
J'ai aussi acheté un thermomètre de cuisine et un télescope qui fonctionnent parfaitement.
Je recommande à 100%
Miniinthebox me ajudou muito com as informações sobre os pedidos e chegou no tempo esperado. Gostei da qualidade do que pedi e pretendo comprar novamente com eles.
Its junk. The packages are mashed and late. The products are equal to setting your money on fire.
Very bad quality of the 7 plus phone cover I ordered. They said post expedited would arrive in 5-7 business days. Didn't arrive even in 3 weeks. When I sent a message they said they would give me reward for the postage and I can purchase something on their website but it should be double that price and I can use the reward. Postage was not much but no credibility of this vendor Package which was supposed to arrive in 5 - 7 businesses days finally arrived 5 weeks later. They can keep my reward money. I will never order anything from them again.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14027756
Sincerely,
MiniInTheBox Customer Service
Ordered in stock bulbs Oct 27,2016. As of Dec 2,2016 - bulbs have not arrived. Seller indicated 10-20 days for regular shipping. Seller claims order was shipped [October 27,2016 10:37 PM].
Tried to resolve issue with seller, but seller relied on tired "policy" arguments and refused to provide reasonable customer service.
Had to open PayPal dispute to receive refund.
www.miniinthebox.com cannot be trusted.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=13995255 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I saw the positive dog clothes post and ordered clothes for my 55 pound dog. When i got the clothes, even though i ordered XL and L, they wouldn't even fit a 20 pound dog. Paid $82 for my merchandise, kept a couple of non-dog items that were nominal, paid $12 to return clothing merchandise, and i think i didn't get a good return on my money. I have learned one thing: do not order from a company that doesn't have a telephone number for ordering and customer service -- the use of email is ineffective to resolve problems. I do have to say the package came timely and all items ordered (albeit bad sizing) were contained in the box.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13983728 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
So I bought this cover with a unicorn and some writing at the back and it's $#*!ty. The drawing looks printed in a weird way plus it doesn't fit the phone perfectly. Very bad. I do not recommend.
We would like to help. Please send us a correct order number.
Ho comprato su questo sito vari volte, mi sono trovata sempre bene. Assistenza ottima e merce a prezzi veramente bassi. Ottimo sito.
I ordered a Samsung 7 phone case. They sent me the wrong one so i had to pay for the return. They then lied for months on end sarong a new one had been sent but i never received anything. When i asked for a refund they lied again, saying they would and then that they had made the refund yet i still don't have my money or the case. DONT ORDER FROM THEM
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13899968
Sincerely,
MiniInTheBox Customer Service
Pedi uma bolsa de bicicleta, relógio e mais alguns itens. Achei que a qualidade não era das melhores pelo preço ser muito baixo mas fiquei supreendido. Recomendo este site e os produtos!
Ik heb als grote hobby vissen. Materiaal wordt in Nederland steed maar duurder dus heb ik besloten om het een keer in CHina via Mininthebox te proberen. De prijzen waren tenslotte veel lager. Het heeft een paar weken geduurd, maar ik heb mijn spulen binnen en ik ben verrast over de kwaliteit van het materiaal. Nu maar hopen dat de vissen het net zo lekker vinden als ik.
Zeer tevreden! Bedankt Miniinthebox
I ordered a cellphone case on 10\28\16 and and the item should've been delivered by 11\07\16... and I notified customer service they told me that I should receive my order by 11\17\16... guess what I still haven't received my order yet... I will never purchase anything from this company or website ever again... I will be putting in a poor review for this website... and I expect a full refund as of today.
We would like to help. Please send us a correct order number.
WORST WEBSITE! Ordered 3 items that should be shipped out within 24 hours but its been a week and there is not update despite payment being confirmed. Non responsive customer service ticket as well. BULL$#*!. This is a scam site.
Dear Customer, sorry for such a misunderstanding. We had contact you in the ticket and noted in another message.
I have waited ages for my products to be delivered after paying for a faster delivery time! After contacting customer service they replied and told me to wait a week longer for my parcel to be delivered and keep on checking where it is using their tracking device, however this is in Chinese so it is completely useless! After waiting a week my product had still not arrived in which case I contacted customer service again asking for a full refund of my payment for quicker delivery which they completely ignored and just sent me a similar message saying I should wait another week and I still havnt recieved my product yet! The customer service for this company is appalling and you should not buy from here! You will either be waiting ages for your product or not receive it at all! And looking at the reviews other people are having similar problems so this is not a one off, DO NOT order from this company!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13810329
Sincerely,
MiniInTheBox Customer Service
Ordered 4 LED bulbs for my dining room pendant fixtures. It took forever to get them, and then one was an odd color. I contacted them and after a couple of back and forth messages they sent me another one. That was all good. Until 11 months later one of them started blinking and then just died. These things should last for many years. I contacted them again and got a new ticket number, but when I log in to see it, it just says there's a technical difficulty and they can't respond. Now another one has died. Added new request to return all four. Waiting to hear back. Not feeling good about it.
Dear Customer,
We sincerely apologize for the inconvenience. Please be noted the item you ordered was already out of warranty.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13810260
Sincerely,
MiniInTheBox Customer Service
My dog Max looks so cute in the clothing I got him on MITB. The prices are great (seriously, so affordable) and the quality is really good for the price. Everything is soft and just enough warmth for Max on cold walks. Very satisfied.
I would love to review the product for other consumers, but all I can say is that I never received it, even though I paid extra for expedited shipping. Its been well over a month at this point, even though I paid to have it within 5-8 business days. I read the other reviewers saying they didnt receive their packages other, but thought Id still give it a shot. Nope. Package never came. Its sitting somewhere over in China waiting for 'processing'. Reporting it missing was easy, but then I realized any company that makes it so easy to add a claim must be constantly receiving them, or else it wouldnt be a giant part of your orders page. The product might be great, but you will probably never get it. All the positive reviewers saying they got their's quickly are paid for by the company in an attempt to trick others, like me, into buying. Also, even if you unsubscribe, you will receive dozens of emails a week from them with ads for more product to pay for and never receive. Dont do it. Just dont.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13787694 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered 4 different phone covers.
One was falling apart LITERALLY while I was removing it from the plastic bag!
The 2nd has EXTREMELY tiny lil sharp wires in several places sticking out! Not only have they cut me, but they also have ruined furniture & snagged MANY clothing items.
The other 2 cases were 2 different sizes I ordered for my 2 G. Girls phones. Both are loose & floppy.
Additionally, it took close to a month for my order to arrive.
This company will not see another penny from me.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13779219 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
After ordering from their site, I was not totally satisfied with my product. Hiwever after contacting them, their customer service team was able to provide me with an acceptable resolution. Would totally recommend to a friend
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13769519 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
After my purchase, I didn't receive anything and as I asked foe a feedback of my money there was no answer...
Could you provide us a correct order number so that we can check?
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14041510
Sincerely,
MiniInTheBox Customer Service