From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
I bought a Christmas present from this company weeks ago. It hasn't arrived yet, they don't know where it is, it is clear that it is not going to arrive this year if at all, and my Christmas is ruined. The customer service is appalling. I will never purchase from this company again. You do so at your own risk. You have been warned!
Let's start with the good. I did get the items I ordered and they are ok. Now for why I won't do it again. The delivery time was terrible. It took two weeks and of course there was no tracking info provided. Next and worse is the email barrage I continue to receive. I have done their optout procedure. The emails are still coming. Save yourself the aggravation and buy elsewhere.
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14226107
Please note because the shipping method you chose for this order was postal service(without tracking service). It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2016-11-29 with the reference number 42009553324. So you shall receive the order before [2016-12-27], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.
Sincerely,
MiniInTheBox Customer Service
TERRIBLE SERVICE. I ordered Dec. 5, paid for 5-8 "EXPEDITED" shipping, it didn't ship until December 12th, and I have yet to receive it. This is crazy and ridiculous. It has also been in the same place IN CHINA since December 15th - so if it has left China they do a bad job of updating shipping status. Very bad process. I ordered this item for xmas and clearly wont be receiving it. They are advertising last minute christmas gifts... WELL FYI last minute means ordering a week before and receiving ontime. Not ordering THREE WEEKS PRIOR TO XMAS and not receiving it. Dont order here. Save yourself the money, time and frustration
Pay extra money and order elsewhere. Convenience and reliability is worth the extra dollars!
Dear Customer,
Your package is in transit according to shipping method you chose.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14226059
Sincerely,
MiniInTheBox Customer Service
Delivery dates are fictional they must be in cuckoo land. Will not be using this site again
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14225950
Sincerely,
MiniInTheBox Customer Service
Placed my order, payment confirmation 25th NOVEMBER. Can't tell you how many times I have emailed - tried to track - been given ticket numbers etc etc etc. Thought it would be good to have solar floating lights for when the grandchildren arrive. Wishful thinking!
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14209271 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I purchased 2 cases for my tablet and neither one of them fit it. I have been trying to get a hold of them through many of emails and they keeps sending me back the same emails! I just want to know how do I go about returning them and getting a refund back! Buyer beware
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14209330 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ordered for this Christmas Dec. 7, not happening because of this company. Said 2 to 3 days expedited shipping, they didn't even get it out for 4 the 11th, and it still hasn't arrived. 12 days and nothing and who know how much longer. Sort of ruined why we bought these items. Merry Cristmas
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14209364 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I have been trying to find out if I will receive my package before Christmas. I have not received a reply. If I knew it would be after Christmas I could get my nephews something else to open Christmas morning.
They advertised short processing time and shipping time. I paid extra to make sure my order of December 8th would arrive for Christmas. Just received an email that shipping won't be done before 25-12. So instead of reading processing 1-3 days they should advertise processing 17 days.
Ordered 8 days ago, paid extra for 3-5 day shipping, nothing here yet. Really frustrated because they were gifts for my students. I can't contact customer service because the website won't let me submit my request. It says 'access denied' when I try to send it. I would not recommend this site for anything! This is bad business!
UPDATE! After writing this review, I was contacted by the company and was eventually refunded the extra shipping I paid. I finally received my order after 3 weeks. Good products, but if you need it in a timely manner, you may want to reconsider this site.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14192672
Sincerely,
MiniInTheBox Customer Service
On Dec. 1 I received an email advising that my order has shipped. Almost 3 weeks later, it still has not arrived. I'm hoping it comes before Christmas. This year!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14192633
Sincerely,
MiniInTheBox Customer Service
Was bad at first but once you complain enough they actually help solve your problems still waiting on item to test its quality,
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14173281 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered a unique novelty item as a Christmas gift for my daughter on November 28th. Based upon confirmation is was to ship on December 5th. It didn't, so I chased down the details of my order through customer service to discover that the item was on back order and was due to arrive after Christmas. Oddly, MiniInTheBox offered me a drawstring bag as an apology. I declined that offer. This was 'THE ITEM' that was most anticipated. After more than a dozen messages and inquiries, the item finally arrived two days after Christmas.
My daughter now knows that Santa isn't real, and the refund doesn't solve your inadequately executed transaction. Never again, I am now an active Amazon Prime member.
Fail.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14144037
Sincerely,
MiniInTheBox Customer Service
Great deals, great products, large selection, amazing customer service! MiniInTheBox.com
Dear Customer,
It is in transit. The update online could be delayed than actual situation. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14132101
Sincerely,
MiniInTheBox Customer Service
I always read reviews but got excited when I finally found something that was out of stock everywhere else and placed my order immediately. Shoot me now! Ordered 3 items that were in stock and a week later get a message alert saying all 3 out of stock but they still charged me and no credit given. Then the next week, I get a message alert that one item shipped and is on its way, now I get another saying it has been delayed. WTH! PLEASE READ REVIEWS. IT AIN'T NO LIE!
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14131808
Sincerely,
MiniInTheBox Customer Service
After reading all the bad feedback on here
I am disgusted that this company is still selling to people
I have still not received my package
You cannot put your tracking number in as that doesn't work
I am fuming
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14131717
Sincerely,
MiniInTheBox Customer Service
I paid for expedited shipping (3-4 days *processing* time, not arrival time). I was given a tracking number in your automated confirmation email, but when I go to check order status, it tells me a) the package is not guaranteed to arrive in any time frame other than 10-20 days; b)there is no way to track the package so I have no idea where the $#*!ing thing is; c)the tracking number is a lie. What is the $#*!ing point of expedited shipping if there's no tracking and you don't guarantee delivery by Christmas? Never ever ordering from here again.
DO NOT TELL ME TO CONTACT YOU TO GET THIS RESOLVED. THAT IS PISS POOR CUSTOMER SERVICE.
Dear Customer,
We sincerely apologize for the inconvenience. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14131593
Sincerely,
MiniInTheBox Customer Service
Ordered an ipad cover three weeks ago and despite it being shipped the same day that I ordered I still haven't received it. Tried to contact customer services to find out where it is or get a refund organised and have heard nothing back.
This is a Christmas present!
Dear Customer,
The supervisor really cares about your issue and has created a ticket for you, please contact her in this ticket: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14131357
We'll close this ticket to avoid any misunderstanding.
Sincerely,
Customer Service
I ordered specifically with 5-8 days postage. Package is late and I haven't heard anything from customer services. I sincerely hope they are getting in touch with me soon!
D
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14114026 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered 2 items did not receive either in the time frame they estimated. I even paid for expedited shipping. Not only that but their website is still unable to track the packages. Don't use this company
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14099382
Sincerely,
MiniInTheBox Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14226138
Sincerely,
MiniInTheBox Customer Service