From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Never! Ever! Under any circumstance will I purchase from this company again.
Paid for expedited shipping which is quoted as shipping time of 5 to 8 days.
Placed order on the 12/2 shipped on 12/10
And pkg should have, by thier own guidelines, to have been received on the 18th.
It is 12/24 Christmas Eve and still no package which means two children go without a gift from their aunt!
Had post office track shipping and it's not scheduled to arrive until the 30th!
If u can't keep your word and schedule don't put it in writing claiming with an additional shipping charge that you can. This company obviously has no idea how much children look forward to The gifts at Christmas.
I will be disputing this charge with my Credit Card Company, requesting a shipping label at no expense to myself, and be Shipping The Items Right Back For A Full Refund! You are not the only company offering this product!
Warning to anyone considering a purchase
Don't!
Sent from my iPhone
I ordered my present for my nephew a month before xmas and payed for expedited shipping 5 to 8 days it came 2 days after xmas why did I pay for the shipping then? I had to get him another gift and was really mad I couldn't give it to him on xmas took alittle of a month to get here should have been about 10 days I thought for sure I was scammed
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14311227 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I guess my review is lime many other i really i would have read the reviews first. I ordered my items almost 4 weeks ago still nothing i try to look it up it says no previous orders i cant even email them. DONT EVER ORDER FROM THIS COMPANY THIS IS WHY THERE IS NO NUMBER TO CONTACT THIS IS A SCAM
Invalid order #
I ordered on Dec 9 thinking my items would get here before Christmas and they yet to arrive. I work with some Chinese people and they told me that it would be at least 30 days. Looked at some reviews on YouTube and all of them seem to be satisfied but no one mentioned how long it took them to receive their order. I did get a tracking number in an email that stated my order had been shipped but when I tracked it it was still in China
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14294720 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
This company fixed my problem as soon as I was able to contact them. Getting in contact with them was easier when using this site
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14294751 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
The absolute worse! It's been over 3 weeks, have not received my kids Christmas gifts! I have not been able to find a phone number., I put in a "ticket" and it says "resolved" although I haven't had any contact from customer service to discuss my issues or get any answers! Who knows if I will ever receive my items. Very disappointed and disgusted with this company. Would never use again! Stay away!
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14334597 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I have ordered 2 items on the 5th of December and I still haven't received any, they said that it will be delivered about 10-20working days. This is rubbish, they have not provided any tracking number as well.
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account (li***ta@yahoo.com) on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14285193
Please note because the shipping method you chose for this order was postal service without checking. It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2016-12-05 with the reference number SYLLT40834101. So you shall receive the order before [2017-01-02], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.
Sincerely,
MiniInTheBox Customer Service
I placed my order on 11/25 and was not informed about the extended shipping times. Website said fast shipping so I placed my order early knowing it would be here for Christmas. Unfortunately my order still has not arrived and it is Christmas Eve. The worst part is that the website claims there is 'no tracking information available' which I have never heard before. I just want to know if my item is even on its way because if it is not, I would like a refund and to be done with this website
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14277034
Sincerely,
MiniInTheBox Customer Service
After not getting my item and finding out it was stuck in transit somewhere, miniinthebox gave me a 100% refund. They even offered to allow me to keep the purchase if and when it does arrives.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14270077 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Site promised 3-5 day shipping, but after order went through, changed it to 10-20 days. Did not receive a tracking number for several days (although it had supposedly shipped). Coned people into buying products because they thought they could be had before xmas
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14270019 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I order November 26th, I was hoping to get my items before Xmas, we r now on the 23th of December and nothing, can't get in touch and no phone number to call. I'm gonna ask
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14269991 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
The company responded to my first review, asking me to consider changing my review of there company to 4 or 5 stars if they refund my entire order and in my ticket inbox they sent me a message saying they would refund $1.53 for shipping when I originally paid them over $5 to receive my gift in 5-8 days. Not only is this poor customer service but borderline bribery. WHY WOULD I CHANGE MY ORIGINAL REVIEW ITS NOW CHRISTMAS EVE AND HAVE STILL NOT RECIEVED MY GIFT. If the company does in fact issue a complete refund that would be nice but it doesn't negate their miserable attempts to ship my item to me on time when I placed my order almost a month ago.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14258471 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I haven't received my package as of yet. There is no tracking number to go off of as well which is making me very nervous. There is no way to contact this company that i am now finding out. No form of customer service to call to verify order. I better receive a package soon! Do not order from here. Buyer beware!
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14258583 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Once complained, they take the opportunity to help you and truly sympathize with you. My problem was resolved and now I completely understand the delay.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14258621 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I placed my order on December 9th, 2016, for Christmas! You received my payment, and I kept waiting for my order. Today is the 22nd, and no order. Status says it's in 'processing'... since December 9th? I've spent over an hour searching for a phone number for you, could only find one, which was 'not available at this time'! I am angry, angry, and more angry and I think you should express it to me now, so I get it for Christmas! This just plain is not right! My e-mail is down, so if you want to respond, please do so by phone.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14258654 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered a iphone cover for my grandson for Christmas, what a load of rubbish, it was covered in scratches and and so flimsey it fell to pieces, wish I had read reviews first. These people should not be allowed to traid
Dear SANDRA BELL,
Your order was shipped out via SunyouMail-untrack-Sunyou on 2016-12-02. The reference number is SYLLT40719988. This number is merely a serial number which cannot be used to track your package online. Our most economical shipping method does not support tracking services.
It usually takes 10-20 working days (14-28 days) for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. However, if you do not receive your order by [2016-12-30], please contact us as soon as possible. We will then contact the courier for you.
We thank you for your understanding in this matter. Please feel free to contact us if you have any further questions.
Sincerely,
Pinni
MiniInTheBox Customer Service
UPDATE:
Murphy's Law - not long after I wrote this review, my order arrived: D
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As it is a gift, I will update this review again later as the the quality of the product.
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Nice touch, gift came with a lovely gift bag: D
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Ordered on 26 Nov 2016 thinking there was plenty of time for delivery... today 22 Dec 2016 still no delivery...
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Am really nervous about the quality of the watch ordered if their shipping is anything to go by...
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Once your order is shipped and you get a tracking number, don't get excited, the tracking numbers do NOT WORK... enter their customer service...
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Looks like a copy and paste customer service response to all reviews
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14243453
Please note because the shipping method you chose for this order was postal service. It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-18 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2016-12-01 with the reference number RE45***. So you shall receive the order before [2016-12-29], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.
Sincerely,
MiniInTheBox Customer Service
I ordered on 12/12/16 for my brother's secret santa gift because he sent us all the link to a magnetic cube as his gift request. I understood that there was a (1-5 day) processing time and I did Expedited shipping (3-4 days) in the hopes that the gift would arrive by the 23rd at the latest BUT it is still in the "processing" stage and after reading the reviews of others, I don't think it will ever get here.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14243426
Sincerely,
MiniInTheBox Customer Service
I placed an order on dec. 7th paid extra for expedited shipping and still no order. And now when i check it says i have no orders. Not happy. I cannot even find my order at this time
Dear Customer,
Please log in this account kir***@gmail.com and you'll find your order details
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14243342
Sincerely,
MiniInTheBox Customer Service
Will not ever order from this place again! Thanks for ruining my children's Christmas
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14243069
Sincerely,
MiniInTheBox Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14324462 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.