This is the WORST site I have ever bought anything from
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My original order was placed on 31st January 2020, when my order eventually got to me, 5th March 2020, they were the wrong size, after communicating with Isabella. F and sending her photos of the incorrect order, I was informed that a new pair would be dispatched - guess what, I STILL DO NOT HAVE MY SHOES as at 21st July 2020, and nobody gets back to me AND I was sent a tracking order which went to the USA and not New Zealand, thanks to Sweta. S AND STILL NO COMMUNICATION!
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BE WARNED DONT BUY FROM THIS SITE
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14243453
Please note because the shipping method you chose for this order was postal service. It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-18 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2016-12-01 with the reference number RE45***. So you shall receive the order before [2016-12-29], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.
Sincerely,
MiniInTheBox Customer Service