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Hi,
I have ordered 2 studs on September 29, I didn't receive my order still, when I contacted your customer service they asked me to wait till October 27 and if I didn't receive them until that date they asked me to contact them immediately. When I contacted them when I didn't receive my order after October 27, they answered me as something went wrong and they provided me 2 options, whether I need a money back or resend the parcel again.
I asked them to return my money since I was so tried waiting for my order, but I didn't get any response till now.
I'm highly dissatisfied with your customer service. I never had this experience with any other online shopping.
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Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13694860
Sincerely,
MiniInTheBox Customer Service