MilanooReviews 895

Poor customer service, tried to cancel an order before it was shipped, they said they couldn't then something that was supposed to take 14 days max took over a month to get. So I said fine I will send it back and you will refund me, they tried to charge me a restocking fee and return shipping that would total of half the cost of the item I didn't want. They then argued with me about the return and finally said they would refund but I still had to pay shipping then had all these reguirements or they wouldnt do it. So the shipping alone to send it back was over half the cost of the item.

Still fighting a month later

I guess im not alone here with this company. But they are still around and doing business. Some asian company with unethical practices. Forcing customers to buy from them. I asked them to cancel my order in emails they avoided me. Then said they will only give me back 50% of the purchase price with no product? They are desperate people. How would this bring customers back? They dont get it. I suspect they have other issues also. Bad products. Bad customer service. Greedy people. No way. Dont go to them for any business. The only way they will learn.

I ordered five pair of uniform pants for my son from this website. All five pair of pants were different sizes and colors. None of which I ordered. I went to the post office to return them and they wanted to charge me $62 postage to return it. The company refuses to give me a credit. They sent ME the wrong items now want me to pay to have it returned. If you are or were a customer with a return please join me in complaining to The Better Business Bureau and get started into shutting them down.

I ordered three corsets from this company, I followed the recommended size charts and all three were way too small. I asked for a refund and was told that I would have to pay to have the items shipped back and a 20% re stocking fee! I explained that I was not going to do that and they told me I could keep the corsets and they will refund me 20%. What kind of company does this? I will never order anything from them again. They could literally send you $#*! in a box and make you pay for it

On August 21,2018, I had 4 unauthorized debits from my checking account totaling $540.09 under the name of MILANOO GLOBAL US BRIGHTON, CO. I had no idea what Milanoo was until I went to the bank. I do order sometimes from the internet but I usually try to avoid getting any thing from China. It takes forever and they do not stand behind their products and customer service is non-existent. The headquarters are in China but have alot of locations in US, such as Brighton, CO. The name of this agent for Milanoo if WEI FENG. Needless to say, there is no contact e-mail or phone number. My bank has filed a fraud report to try to recover my funds. PLEASE do not order from Milanoo or any company it represents. You may find yourself in the same shape as I am. Overdrawn at the bank.

This is a very horrible and dishonest company. They are cheats and liars. I ordered the same size of two pairs of shoes and the company stuffed both pairs in one box and sent me the wrong size. After weeks of battling with them, they told me to send the wrong pair of shoes back so they could send the right size and that they would refund me the full cost of shipping which cost me $58.30. After I shipped the shoes back and emailed them the shipping receipt, they said it was the cost of shipping was too expensive to refund. After some weeks, they offered me a $20 coupon to compensate for the shipping cost which I declined. About 3months later now, I have still not gotten my shoes. They also cheat on their custom duty by labeling goods worth hundreds of dollars as $10 or $11 so they dont have to pay high custom fees. I have tried to report them to the US customs and other higher authorities. If anyone knows where to report this case to, please report them so they dont keep scamming people.

Fraud! They remove the cloth labels and falsely advertising items materials and sizes, It is extremely expensive to send products back and if you do it anyway they will take about %30 for restocking and shipment and you end up with almost nothing back so its doesn't worth it to return items.(costed me $50 to return 5 items)
Out of 7 items i bought only 1! Was as described... complete waste of time and money

What was advertised as made of cotton was in fact made of 100% cheap synthetic material and poorly made, also the size chart for this is wrong as it much smaller then it is.
They remove all the cloth tags so you have zero information from the manufacture on what you buy.

This is not a trusted company

I bought the white, lace, boho, maxi dress for our vow renewal for about $38 including shipping. I chose a larger size up, based on Chinese sizes compared to US. The dress fit perfectly, except that the neckline was about an eighth of an inch off on one side. As a seamstress and photographer, I could tell, but I think I can adjust it. Also, the lace is unfinished on all of the edges of the dress, so I hemmed the arms, the bottom hem and the trim near the bottom of the dress. So far, I've spent about 3 hours adjusting the dress, but the price was right. I added a white ribbon around the empire waist and tied it around the back, to make the dress look more finished. If you want a dress that looks more finished and don't want to get the lace hemmed, I suggest you buy a different dress. Otherwise, this one will do fine. Update: I wore the dress once and the lace is beginning to fray (pull apart). So I would say this dress is good for a few wearings.