Old Navy sent wrong item and expected me to. Yet pay again for the correct item to be sent. Can't get a refund until they receive the returned WRONG item. Said they would overnight the corrected item, the day I contacted them Dec. 2,2020, but didn't mail it out until7 days later. Dec. 8,2020, really? Ovetnight? Waited 7 days later to even put it in the mail... thats what YOU consider overnight! WOW. They actually received my return of the wrong item the day before they mailed out the corrected item... they I paid for twice now! Yet their mistake. Oh, and the cash rewards cannot be used for the ongoing sale. If you want the 30% off site wide you can't use the rewards cash also. It's one or the other. Ripped off. At least with other retailers your rewards cash can be used on the ongoing sale. I will stick with the other retailers from now on. Ie. Belk and Kohls. If everyone can get the 30% off sale then what's the rewards of being a customer previously if you can't use the rewards cash if you get the "same discount " as anyone else can. Come on Old Navy, you can do better than this!