Milanoo Reviews Summary
The company exhibits a polarized reputation among customers, with notable strengths in product quality and timely delivery for some orders, particularly for custom items. Positive experiences highlight satisfaction with the craftsmanship and fit of certain dresses, indicating a potential for reliable products. However, significant concerns arise regarding customer service, including delayed shipping, inadequate communication, and frustrating return processes that often lead to additional costs for customers. Many reviews express dissatisfaction with the company's support and return policies, suggesting a need for improvement in these areas to enhance overall customer experience and trust.
This summary is generated by AI, based on text from customer reviews
I ordered a wedding dress and bridesmaid dress. The dress is custom made and they did a beautiful job. Shipping and handling took exactly how long they said it would. I am very pleased to have done business with them!
Grazie mille per la vostra disponibilità, ottima qualità nei prodotti...
Fino ad ora tutto ciò che ho acquistato è arrivato in 15 giorni circa...
Continuero bel mio shopping per il mio matrimonio.
Caro cliente,
Grazie per l'acquisto su Milanoo e averci dato un commento favorevole.
Siamo onorati di poterLe fornire i prodotti di cui ha bisogno. Speriamo sinceramente che i nostri prodotti portino felicità a Lei. Faremo del nostro meglio per offrire prodotti e servizi migliori a tutti.
Grazie di nuovo per la Sua attenzione al nostro sito web!
Cordiali saluti,
Servizio clienti di Milanoo
Satisfaite dans l'emsemble, beaucoup de choix et souvent des promotions. Par contre je trouve la livraison chère, et il faudrais un bon en cas re retour, car à 20 euro juste pour le renvoie des articles, ça reviens beaucoup plus cher à la fin. Niveau qualité des vêtements, je suis plutôt satisfaite sur les coupes de vêtement qui mette vraiment en valeur.
Cher Client,
On vous remercie pour d’avoir acheté dans notre site et laissé des bonnes commentaires.
C’est notre honneur de vous offrir des produits dont vous avez besoin. On espère cordialement que les produits vous ont apporté de satisfaction. On ferra notre meilleurs dans le futur pour vous offrir de meilleurs produits et services.
On vous remercie de nouveau pour votre intérêt sur notre site!
Salutations distinguées
Équipe de Service Clientèle de Milanoo
I have bought from them for three years and have no complaints. The quality is outstanding and is handmade.
Dear Customer,
Thank you for shopping on Milanoo and giving us a favorable comment.
We are honored to be able to provide you with the products you need. We sincerely hope that our products will bring happiness to you. We will do our best to provide everyone with better products and services.
Thank you again for your attention to our website!
Kind regards,
Milanoo Customer Service Team
Ordered 3 swimsuits and ALL were too small. I went by their measurments on their site, and they refuse to return the items! I just got ripped off!
Dear Customer,
Thank you for choosing Milanoo.
We apologize for any inconvenience we caused.
As we wrote on our website, we are unable to accept the return or exchange of swimsuits due to hygiene reasons.
Please kindly notice that since the size of our products is not US size, the size that suits you may be different from the size you usually wear. In order to make it easier for everyone to choose the right size, we have displayed the size chart on the item page. Please confirm if the size of the item you received matches the size chart. If the size of the item you receive does not match our size chart, we are committed to full responsibility.
Thank you for your understanding and cooperation!
Kind regards,
Milanoo Customer Service Team
Ho acquistato il mio abito da sposa, il tessuto molto bello, molto curate le rifiniture. Cucito alla perfezione. I tempi di attesa sono stati molto brevi. In 15 giorni ho ricevuto il mio abito. Grazie mille Milanoo!
Caro cliente,
Grazie per l'acquisto su Milanoo e averci dato un commento favorevole.
Siamo onorati di poterLe fornire i prodotti di cui ha bisogno. Speriamo sinceramente che i nostri prodotti portino felicità a Lei. Faremo del nostro meglio per offrire prodotti e servizi migliori a tutti.
Grazie di nuovo per la Sua attenzione al nostro sito web!
Cordiali saluti,
Servizio clienti di Milanoo
Mein Kleid war perfekt. Habe es nach Mass anfertigen lassen und es war super.
Auch der Versand hat prima funktioniert.
Sehr geehrter Kunde,
Vielen Dank für Ihren Einkauf bei Milanoo und einen guten Kommentar.
Wir fühlen uns geehrt, Ihnen die Produkte anbieten zu können, die Sie brauchen. Wir hoffen aufrichtig, dass Ihnen unsere Produkte Freude bereiten.
Nochmals vielen Dank für Ihre Aufmerksamkeit auf unserer Website!
Herzliche Grüße
Milanoo Kundendienstteam
Milanoo est génial il y a de tout et pas cher je recommande à 200pour100 pas besoin de Paypal ou de commander une carte visa pour pouvoir commander sur milanoo c'est tout simplement génial j'aime milanoo
Cher Client,
On vous remercie pour d’avoir acheté dans notre site et laissé des bonnes commentaires.
C’est notre honneur de vous offrir des produits dont vous avez besoin. On espère cordialement que les produits vous ont apporté de satisfaction. On ferra notre meilleurs dans le futur pour vous offrir de meilleurs produits et services.
On vous remercie de nouveau pour votre intérêt sur notre site!
Salutations distinguées
Équipe de Service Clientèle de Milanoo
Don't buy from this site, they will send you crappy product and then charge you to send it back. I spent over a hundred dollars for a few dresses and only one looked good and fit the rest were garbage. Not worth your time, terrible prices, terrible product, and terrible people.
Dear Customer,
Thank you for choosing Milanoo.
We are sorry that the commodities didn't satisfy you.
Milanoo is committed to providing customers with the most cost-effective products. If you have any complaints or suggestions about our products, please let us know. We will do our best to improve the quality of our products to meet customers needs.
Thank you for your understanding and help.
Kind regards,
Milanoo Customer Service Team
"Use the needle to repair" is one of the responeses i received when trying to return a dress that I received with a rip at the helm. After numerous failed attempts to upload a photo of the rip, Milanoo responded by 1) telling me it passed the quality test prior to shipment so it must have been torn after receipt. They then 2) offered a $20coupon to shop WITH THEM (as if) or a $10 refund and 3) suggested "you can use the needle to repair it or take to a tailor shop". 4) When I did not agree with that, they questioned me as to why it took 3 days to submit return request/complaint. I explained that I got the package on Feb 28th and attached their response on March 1st (there are only 28 days in Feb). I reiterated that the dress was received ripped and suggested that it was possibly damaged while packaging if it passed their quality check. I was then asked about the condition of the box and I explained that it, was not damaged, so they attempted another cop out by saying that 5) they checked with THEIR warehouse/supplier who said they did not damage the dress and also said the dress must have been damage when received (of course they would, if Milanoo is not accepting responsibility, why should the warehouse/supplier?). So after almost 3wks of back and forth messages, today I received their final solution 6) A $50 coupon for Milanoo or a $25 refund in a dress that costs $193+. I am appauld. I suggest no one ever use them. The dress was beautiful if not for the rip. I guess as long as everything is perfect and you don't have to deal with them on a complaint they get better ratings, but who wants to tske that chance?
Dear Customer,
Thank you for choosing Milanoo.
We apologize for any inconvenience we caused.
The dress you bought is made of very thin chiffon, so it is more fragile than other dresses. To be honest, we can only ensure that the goods are in good condition before the quality inspection is completed. However, after the quality check is completed, there are still many situations that may cause this problem. This rip may be generated in the case of packaging, try-on or other situations that we are currently unable to judge. It may not be discovered immediately because it is very inconspicuous. But no matter when the problem occurs, we are willing to take responsibility because we trust each of our customers and we do not want our customers to bear the loss.
For this situation, we offer you two solutions:
1. Please return the dress and we will resend a new one for you for free.
2. Please go to the local tailor shop and we will give you a partial refund.
We know that both solutions will cause you some trouble, and we also understand your mood very well. Who wants to accept that their new dress are not perfect? But we have no way to let this problem disappear, so, we can only try our best to make some remedies. We are very sorry about what has happened. And we hope you can understand us too.
Thank you for your understanding and cooperation!
Kind regards,
Milanoo Customer Service Team
Non do 5 stelle perchè i tempi di preparazione dell'ordine sono veramente esagerti 3 mesi. Per i i prodotti sono soddisfatta e anche i prezzi.
Caro cliente,
Grazie per l'acquisto su Milanoo e averci dato un commento favorevole.
Siamo onorati di poterLe fornire i prodotti di cui ha bisogno. Speriamo sinceramente che i nostri prodotti portino felicità a Lei. Faremo del nostro meglio per offrire prodotti e servizi migliori a tutti.
Grazie di nuovo per la Sua attenzione al nostro sito web!
Cordiali saluti,
Servizio clienti di Milanoo
I bought 11 pairs of shoes and all of them are comfortable and fits me perfectly. Love the dress too.
Dear Customer,
Thank you for shopping on Milanoo and giving us a favorable comment.
We are honored to be able to provide you with the products you need. We sincerely hope that our products will bring happiness to you. We will do our best to provide everyone with better products and services.
Thank you again for your attention to our website!
Kind regards,
Milanoo Customer Service Team
J'ai été ravi de ma commande: ma robe de mariée et mes chaussures. Belle finitions et à la taille sur mesure, je recommande
Cher Client,
On vous remercie pour d’avoir acheté dans notre site et laissé des bonnes commentaires.
C’est notre honneur de vous offrir des produits dont vous avez besoin. On espère cordialement que les produits vous ont apporté de satisfaction. On ferra notre meilleurs dans le futur pour vous offrir de meilleurs produits et services.
On vous remercie de nouveau pour votre intérêt sur notre site!
Salutations distinguées
Équipe de Service Clientèle de Milanoo
Have shopped a few times with milanoo, was happy with purchasers, always came fast and customer service is really good, will definitely buy again they got a great selection
Dear Customer,
Thank you for shopping on Milanoo and giving us a favorable comment.
We are honored to be able to provide you with the products you need. We sincerely hope that our products will bring happiness to you. We will do our best to provide everyone with better products and services.
Thank you again for your attention to our website!
Kind regards,
Milanoo Customer Service Team
BUYERS BEWARE!
VERY DISAPPOINTED WITH THIS COMPANY. Please think twice before you buy anything from this company.
They don't even deserve 1 star.
Dear Customer,
Thank you for choosing Milanoo.
We apologize for the problem. As for your case, could you please tell us your order number and more about the problem details？ We will then check what caused the problem and will try to help you out in a proper way.
Thank you for your understanding and cooperation!
Kind regards,
Milanoo Customer Service Team
This merchant is awful. I ordered a 1920's dress and headdress for a speakeasy party. I took my measurements and then read the reviews on fit. Everyone said it ran small, so I went one size up. When the item came, it was so small. I measured it and it measured like the smalls on the website. I ordered a large. They made me send pictures and ran me through tons of hoops only to say that they would only give me credit 50% with a gift card to use their site again. There is nothing else I would want from their site. So I now have a dress that won't fit and I'm out $53. NEVER USE THIS MERCHANT. THEY DO NOT DO RETURNS.
After placing the order I have seen the bad reviews and I am worried about the item. But after the delivery the product which i need was same what i was seen in the image. Extremely fast delivery i like the service
None of the clothes fit or looked anything like the pictures! AND you have to pay to return! I've never had such an awful online shopping experience. I basically just lost money.
I purchased an item from this site a few hours ago only to realize i received an item similar to it as a Christmas gift. I hurried to cancel the order and i have now sent out 2 emails, contacted my bank about this payment and started a "case" on their site. I have done what needs to be done according to their site and cancelled the order within 24 hours hence I expect a full refund. I am awaiting a response and I hope i will be able to share the experience with customer service. The reviews on this site threw me off but I hope the way they deal with my order will give me reason to leave a better review if the site deserves it. I give only 1 star because it is super difficult to cancel orders on the site or call customer service.
I was a little worried about ordering a coat from China, but I gave it a shot. My coat came EXTREMELY fast and it was exactly like the description and fit me perfectly! I don't know how difficult it would have been to return because the coat is wonderful and I'm keeping it!
From the business
Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for shopping on Milanoo and giving us a favorable comment.
We are honored to be able to provide you with the products you need. We sincerely hope that our products will bring happiness to you. We will do our best to provide everyone with better products and services.
Thank you again for your attention to our website!
Kind regards,
Milanoo Customer Service Team