Milanoo Reviews Summary
The company exhibits a polarized reputation among customers, with notable strengths in product quality and timely delivery for some orders, particularly for custom items. Positive experiences highlight satisfaction with the craftsmanship and fit of certain dresses, indicating a potential for reliable products. However, significant concerns arise regarding customer service, including delayed shipping, inadequate communication, and frustrating return processes that often lead to additional costs for customers. Many reviews express dissatisfaction with the company's support and return policies, suggesting a need for improvement in these areas to enhance overall customer experience and trust.
This summary is generated by AI, based on text from customer reviews
Do not buy from this website. They have reviews of products on their site and the costume I wanted to get for my son had good reviews. I thought it would be okay since customers were pleased. I was wrong. I should have trusted these other reviewers of the site. The company is based in China and it is a fairly sketchy outfit. The website has disclaimers for their shipping saying that it is out of their control what happens with weather, flight status, customs checks, etc. for when you get your package. I never got my package and had to rush out to find a last minute costume for Halloween. The tracking of the package was noted as "Package is noted as ready for shipment" but yet it was never sent out. They continue to insist to me that it is on its way, but the shipping tracking is still stuck on October 12 (it is now October 29), and it is still pending "dispatch." in other words, hasn't left the building in China. I even paid extra for expedited shipping 7-10 days per their website, but it doesn't mean anything.
Do not trust this company.
Here's the tracking of my package. Keep in mind that I ordered this on October 8. I was also charged on that date. It starts at bottom to top. Ironically, they posted another "Preparing to dispatch" notice on the 28th after I disputed the charge and my cc company contacted them. Nothing has changed. It still hasn't left the building.
2019-10-28 16:44 Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.
2019-10-28 16:44
CHINA, SHENZHEN EMS, Processed Through Facility
2019-10-12 16:16 Origin Post is Preparing Shipment
2019-10-12 16:16 CHINA, SHENZHEN EMS, Processed Through Facility
2019-10-12 14:08 CHINA, SHENZHEN, Processed Through Facility
2019-10-11 18:22 CHINA, Acceptance
Puse un pedido, page más para q me llegara más rápido y no sólo no llegó más rápido si no que me encuentro con la sorpresa que tengo que pagar impuestos porque viene de China. La calidad es mala. Me parece un robo esta página. El repartidor me dijo q con lo que pagué debería de haberme llegado el pedido en un día y me tardó tres semanas
Can you please tell me why, you guys have refused to REMOVE MY EMAIL ADDRESS'S from your mailing list? You need to STOP emailling me now-I have had it.
I have everything UNTICKED. To receive no further communication. It is being ignored.
You have wated so much of my time, trying to follow all promps to removed from the company. And, you keep send me emails!
This needs to stop now.
The clothes from this site are HORRIBLE and I often order from similar sites (Zaful Shein etc) often. The shoes were alright but I received two clothing items that are EXACTLY like the low budget dress up costumes you'd play with in grammar school when you're pretending to be a pilgrim or 19th century peasant during a playmade of a thin, rough, felt-like material, with huge visible seams. Can't pay $50 to ship them back to China for a return so I'm very unhappy w the purchase and customer service to say the least. Feel robbed :(
Hi,
I ordered a pair a shoes that took forever to get here. Once I tried them on I realized that they had to be at least half a size smaller. I opened a ticket to return them since May. Still waiting... What a rip off! And on top of this, instead of responding to my request for a refund, I keep getting tons of advertisement emails from them. :( Never again, believe you me!
I returned my item and I did not receive my refund. I lost my money.
Keep away from this site. Customer services are dead.
I would give this item less than zero stars if I could. The jacket I bought online looks NOTHING like how it does in real life. Extremely cheap looking material. I ended up spending $80 AUD on the item which includes shipping costs. Have been trying to return this product for the past month having to deal with ineffectual staff and then told, not only would I have to pay my own shipping costs back to them, I would also have to pay a 15% packaging fee which is simply ridiculous and atrocious. Please do not buy from this website. You will be utterly disappointed at wasting your time and money.
I ordered 2 things from Milanoo, and was sent a color that wasn't even on the site as an option. I also ordered accessories, It didn't take long for my items to come, but I paid for fast shipping, and it wasn't fast. I haven't ordered anything else as of yet, but by the reviews, I am kind of scared. The dress I ordered wasn't of cheap quality, and it fits perfect.
Stole my money, shoes received damaged also looks different very poor quality, send messages not answer.
Things I learned from my Milanoo experience...
1.) Never order from China. Apparently, they subsidize shipping, which allows sellers to make it IMPOSSIBLE for you to return items without going over the entire price of your purchase.
2.)These companies use photos of clothing from other sites. The item will NOT look the same in person. All of the clothing that I received was entirely see through. The stitching was terribly done and hanging out. Some of the dresses weren't even the same pattern as the picture! The material was scratchy and terrible, it certainly did not lay properly. Not one single item from my order of 12 or so dresses and shirts was actually wearable.
3.)Look at the return policy. This company hides a 20% restocking fee in theirs... if they'll even refund you, at all.
4.)TAKE PICTURES OF EVERYTHING.
After a two month battle for my money, PayPal royally saved my behind on this one. I feel bad for everyone that paid with other methods. Save yourself the time, trouble and return shipping... buy from a reputable company.
I ordered a jacket that was too small according to size chart is far off, I'll just have to take the lost but never will order again very cheap material.
Ordered two jackets, which weren't cheap once you factor in shipping as well. The jackets were meant to be warm but were actually very thin and cheaply made. I returned them for a refund straight away doing everything right, yet it's been about a month and I am still chasing up the refund. Haven't heard anything back about it. I returned it a day after receiving items too. Not a good online shopping experience. Very disappointed. They need to pick up their game.
Returned item day it came after difficult process submitting my "case for review" (their wording for claimed easy return). Still have not been refunded. Cheap quality product. Forget about getting your money back.
I put in acancel lation the day after i put in my order. Because i didn't think i would get it in time. They are saying its been 7 days to late for me to cancel and if i do i won't get a refund. I canceled in plenty of time. They would not responed to my Emails for days or answer my calls either. Now they say its on me. That is so wrong.
Dear Customer,
Thank you for choosing Milanoo.
We apologize for any inconvenience we caused.
If you want to cancel your order, please request a cancellation on the order details page. We will contact you and process your request for you after we receive your application.
Thank you for your understanding and cooperation!
Kind regards,
Milanoo Customer Service Team
I bought a Large size jacket that was too small when i received it. I was told to send a picture with a measuring tape on it showing the measurements. It was smaller than the size chart, but the size chart states it could be + or - 4 cm, so it was within the size chart and my fault. Crazy!
Dear Customer,
Thank you for choosing Milanoo.
We apologize for any inconvenience we caused.
Since it is a manual measurement, the physical size may be slightly different from the size chart (Apparel Products: ±4cm for the bust, waist and hip size, ±2 cm for the item length and the sleeves length and so on).
If the size you purchased is not suitable for you, please contact us to help you change the size.
Thank you for your understanding and cooperation!
Kind regards,
Milanoo Customer Service Team
Ordered Women 2x I received a teenage size for a petite 5. Tried to reach the company no answer. Emailed no response. Taking my lost giving dress to my niece and NOT ordering else from them.
Dear Customer,
Thank you for choosing Milanoo.
We apologize for any inconvenience we caused.
Please kindly notice that since the size of our products is not US size, the size that suits you may be different from the size you usually wear. In order to make it easier for everyone to choose the right size, we have displayed the size chart on the item page. Please confirm if the size of the item you received matches the size chart. If the size of the item you receive does not match our size chart, we are committed to full responsibility.
In addition, we cannot check the contents of the mail because we do not have the information of you or your order. Please check if you have sent the emails to the wrong email address, for example: no_reply@milanoo.com. If you send the emails to the wrong email address, we have no way to check your emails and give you a reply. As we wrote in our email, this is just a mailbox for sending notification emails. If you sent us an email via the following page：
https://www.milanoo.com/help/afterconsultation.html
Our customer service staff will respond to you within 24 hours of the workday and send the response to your registered email address. Please check your inbox or trash. Or, you can log in to your Milanoo account and check all communication records in the “My Milanoo-Order Question (or Other Consultation)”.
If you have any questions, please feel free to call us: Sun-Fri(Chinese holiday Excepted)EST 21:30-6:00
+86-28-6391-6928
+86-28-6391-6929
+86-28-6391-6930
Thank you for your understanding and cooperation!
Kind regards,
Milanoo Customer Service Team
My orders finally came after 3 months. They are too small in size, made of extremely cheap and poor quality!. This is a pure robbery as I couldn't use or even return them. No functioning customer service. They are thieves. This experience made me stop buying things online in general ( once beaten, twice shy). They dont deserve the 1 star I gave. It should b - - 0.
Blawdy thieves!. My over £200 gone just like that!.
Dear Customer,
Thank you for choosing Milanoo.
We apologize for any inconvenience we caused. As for your case, could you please tell us your order number？ We will then check what caused the problem and will try to help you out in a proper way.
Thank you for your understanding and cooperation!
Kind regards,
Milanoo Customer Service Team
I made an order since April of over £200 for an important event. Today is 19th June my order has not arrived. No specific date of shipment, no decent and functionning customer service. I paid through my credit card. I dont even know how to get my money back!. I am sad this is happening to me. I am heart broken. Pls dont buy from this company.
I only ordered from milano once but I must say that the shipping did not take so long, the clothing was of good quality and everything I purchased look like what was advertised in the photos I even got a free gift with my purchase. Very nice site to buy from will definitely buy from there again.
Dear Customer,
Thank you for shopping on Milanoo and giving us a favorable comment.
We are honored to be able to provide you with the products you need. We sincerely hope that our products will bring happiness to you. We will do our best to provide everyone with better products and services.
Thank you again for your attention to our website!
Kind regards,
Milanoo Customer Service Team
We ordered a flower girl dress that came two weeks after the "latest" date of delivery. The quality was very poor! It reminded me of a very cheap Halloween costume.
Dear Customer,
Thank you for choosing Milanoo.
We apologize for any inconvenience we caused. As for your case, could you please tell us your order number？ We will then check what caused the problem and will try to help you out in a proper way.
Thank you for your understanding and cooperation!
Kind regards,
Milanoo Customer Service Team
From the business
Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for choosing Milanoo.
We apologize for any inconvenience we caused. As for your case, could you please tell us your order number？ We will then check what caused the problem and will try to help you out in a proper way.
Thank you for your understanding and cooperation!
Kind regards,
Milanoo Customer Service Team