Eleanor B.

Dear Customer,

Thank you for choosing Milanoo.
We apologize for any inconvenience we caused.
Please kindly notice that since the size of our products is not US size, the size that suits you may be different from the size you usually wear. In order to make it easier for everyone to choose the right size, we have displayed the size chart on the item page. Please confirm if the size of the item you received matches the size chart. If the size of the item you receive does not match our size chart, we are committed to full responsibility.
In addition, we cannot check the contents of the mail because we do not have the information of you or your order. Please check if you have sent the emails to the wrong email address, for example: no_reply@milanoo.com. If you send the emails to the wrong email address, we have no way to check your emails and give you a reply. As we wrote in our email, this is just a mailbox for sending notification emails. If you sent us an email via the following page：
https://www.milanoo.com/help/afterconsultation.html
Our customer service staff will respond to you within 24 hours of the workday and send the response to your registered email address. Please check your inbox or trash. Or, you can log in to your Milanoo account and check all communication records in the “My Milanoo-Order Question (or Other Consultation)”.
If you have any questions, please feel free to call us: Sun-Fri(Chinese holiday Excepted)EST 21:30-6:00
+86-28-6391-6928
+86-28-6391-6929
+86-28-6391-6930
Thank you for your understanding and cooperation!

Kind regards,
Milanoo Customer Service Team