MilanooReviews 895

Ordered high heels which were the right size, (sole) length wise, but the rest of the shoe - height of the part covering the toes and ankle etc - were soooo off, as if they made the shoe only in one size, and just shortened it, for smaller sizes. My foot would lift up by 1-1,5 cms every time I wanted to take a step, so walking was impossible. I felt like a little girl walking around in mama's shoes!
The design was great and I couldn't find an equivalent anywhere else, so I took my chances, but it costed me 20-30 bucks to send the shoes back, and get less than a full refund. Milanoo... never again!

I ordered a dress that was of terrible quality and extremely ill fitting. I started the return process and was told I would only get 85% returned. Fine, I expected that for "restocking fees." Then I'm told I need to pay the return shipping, which will be at least $10. Or I can keep the piece of crap and get $5. Nowhere in the conditions did it say we would be screwed if we tried to return something. Does this sound like customer service you would want? I have had so much better experience with sites like shein.

NEVER AGAIN! 60 % of the delivered items are not matching with the pictures and in additional 85 % of the fabric is soooo cheap - That was my worst online shipping experience at all - and it was a big hassle to return the items - honestly in my point of view all is a big fraud! - Dont buy from that company! Delivery time was very long and they use Disigner clothing pictures but at the end you will get the cheapest clothes at all made from very poor fabric and not matching in desing abnd color at all! R And for return I need to use a post office since tey did not accept return by courier. Return fee must be paid by the buyer and at the end the have refund only 85 % of the invoice amount! - I will report that company to my lawyer!

I ordered a black hat from this company on 26/06 which I needed for a funeral tomorrow. The website stated between 7/10 delivery and\i have not received the hat for my mother's funeral tomorrow. I've tried calling them on the phone which either just rings and cuts out or just cuts out immediately. I'm totally appalled as it looks like I wont even get a refund. I had checked out the negative reviews but I thought they cant be that bad but unfortunately they are. WATCH OUT Britain before ordering anything from this company.

I ordered two pairs of shoes which took forever to arrive and though they were nice, their sizing was off, I ordered a 7.5 which is a 38 European dance shows and a 8 /39 European sneakers. Both were too small even though I ordered half a size up!
I initiated return through the app and they say they have 15% RESTOCKING fee and buyer pays shipping back TO CHINA! That would cost more than the shoe! Do yourself a favor, avoid at all costs if you are buying shoes or things that have to fit right as their sizes are off!

I bought a coat for my daughter. It arrived and was nothing like the picture. The picture showed a glossy finish, the coat was Matt. The coat was also very small and not as per the size guide. I contacted Milano and they insisted I return the item first class signed for which cost me £17.80! They then did not refund either postage which they should have done as the product was not as described. I've lost £32 in postage and nothing to show for it. I complained and they did nothing. If I had known I wasn't getting the postage refunded, I would never have sent it back. Disgusting! Do not buy from them!

I have been receiving spam and having my browser hijacked by Milanoo.com since I made a purchase from them in September of 2019. THEY SUCK!

I ordered a Halloween Costume not knowing it was in China! Had I known I would have never ordered! I ordered my 7 year old son his costume October 6th and the site with my receipt said arriving in 7-10 days by October 17th but it arrived November 3 2019 after a couple emails I had to exchange! It kept saying in route but for three weeks un was at the Shanghai airport stuck then it finally arrived! Too late! I had to go and buy a costume last minute. When I emailed to return they had the nerve to say I would be charged 15% for restock! Are you kidding me? Restock of what? I have it sitting in my kitchen literally in the same shipment package and it's going back! I want my refund! I'm reporting this company for fraud