Encore une fois merci beaucoup!

Order No.: en_mi_*******949_980

I have paid £235.41 for this order that purely contained jackets and coats. During payment process, Milanoo would first tick extra insurance cost of £7.14 against your will and then add it to your total payment. Unless you untick that box, the payment will be taken from your account, and it might take ages to get the insurance money back to your account.

In addition, the coats I received were nothing like the photos shown on their website and were made from extremely cheap-looking materials. Also, the sleeves for one coat was 3/4 when in their website, it is full sleeves of up to 62 cm. I requested a return for several items and this was their reply:
''If you really want to return the clothes, you might need to pay expensive shipping and we can only refund you 85% of the products. You might not get too much refund. Please think twice before you make the decision. Thank you for your time and patient.''

What a disgusting advice is this? Even though its their error, they refuse to give me full refund Unbelievable. STAY AWAY from this site, their business is based on a pure robbery.

Finally, I can not stop receiving their emails, no matter what I do. I unticked each and every single box to do with their emailing, but they keep sending me thousands of their fake promotions every day. I am just tired of this $#*!.

I did not receive my order. I paid it at 19/01/2019, but never received it.

Date: 19/01/2019
Order: de_mi_*******815_700
Product: Kurzes Brautkleid Vintage Brautkleid 1950 Bateau Ärmellose Rezeption Brautkleid Milanoo
Price: 115.23

Please tell me where the order is or give me back my money!

Kind regards
Mona Carolina Frank

They are dis honest and do not fulfill their agreements

Me 05/30/2018 13:01:14
Where is my order i placed an order MAY 19TH now it is MAY 30TH i am traveling over sea's - i need my order ship my order TODAY!

Customer Service From milanoo 06/01/2018 15:12:35
Dear customer

Wish to serve you next time.

Me 06/01/2018 15:07:14
DONT BOTHER - I AM JUST GOING TO POST EVERYWHERE OVER THE INTERNET ABOUT YOUR DIS HONESTY, BAD SERVICE, AND SHOW PEOPLE HOW YOU TREAT CUSTOMERS

SORRY YOU COULD NOT CORRECT YOUR MISTAKES AND DO THE RIGHT THING
Customer Service From milanoo 06/01/2018 15:01:48
Dear customer

Ok, For our delay, we can send you a coupon with 5 USD as a refund.

Me 06/01/2018 13:11:10
Did you even look at the attachment you sent me?
COMMITTED DELIVERY TIME? 5 28 2018

THIS PROVES THAT YOU ARE IN THE WRONG AND THAT YOUR DISHONEST AND LIE
Me 06/01/2018 11:51:46
Lol i ordered this may 19th
When will i get it? Who knows because of your bad company practice/business
I will make sure the world, on amazon, and anywhere else i can
About your terrible company

Lol a supervisor will never correct your mistakes i see
Rotten/bad customer service
Customer Service From milanoo 06/01/2018 11:47:15
Dear customer,

You did choose super saving shipping.

Me 06/01/2018 11:41:20
Why is your company so bad at doing business?
You dont tell people your out of stock and product is back ordered
You dont ship what you have
Your saying of 7 to 15 days after order is a lie
When you finally get product in customer has already been waiting for 12 days - you send it the slowest way possible

Is this good business practice on your end? No its the worst
Will aa supervisor ever contact me? I doubt it
So you should change your company name to badilanoo, the company not to deal with
Me 06/01/2018 11:08:09
Hey dis honest bad company look at my order

I paid standard shipping

Subtotal: $53.36
+ Shipping & Insurance: $11.36
- Discount: $0.00

You are stealing and robbing me

Reship my order overnight and do what is right
Me 06/01/2018 11:04:47
I paid for standard delivery NOT SUPER SAVER
And it was delayed shipping due to you being out of stock on the products

You are robbing me and stealing my money
Everything you have done is wrong

Have a supervisor contact me about your bad company and how it does business dishonestly
Customer Service From milanoo 06/01/2018 11:00:18
Dear Customer,

Thank you for contacting Milanoo.

It shows your order has been shipped out on May 31st with the tracking number LY*******CN and is now in transit. Please kindly note the delivery usually takes 7-15 business days after shipping if there is no delay according to the super saver shipping you have chosen when placing order. Please give it some more time before arrival.

Me 06/01/2018 00:50:25
Deal with this urgently? YOU LIED - MIS TRUTH - I PAID FOR STANDARD SHIPPING AND YOU SENT IT SUPER SAVER, NOW IT WILL BEAT LEAT 1 MONTH OR MORE BEFORE I GET MY ORDER.

YOU STOLE MONEY FROM ME CHEATED ME VIA SHIPPING AND DELAY'S
RESEND THE ORDER VIA OVERNIGHT SHIPPING!

Thank you for contacting Milanoo.

We will deal with your order urgently, and aftre the item pass the quality testing, we will ship it ASA. PLease wait patiently.
Me 06/01/2018 00:38:57
WHAT THE HELL IS GOING ON - YOUR SENDING MY PACKAGE VIA SUPER SAVER - I PAID FOR STANDARD AND BECAUSE OF YOUR DELAY YOU SAID YOU WERE GOING TO SEND IT FASTER

AND WHAT DID YOU DO? Thank you so much for your kind patience. We want to let you know that your order en_mi_*******456_248 has shipped via SuperSaver on 05/31/2018. You can expect your order to arrive in 13 to 17 business days from the date it was shipped.

WHAT? I WANT YOU TO RESHIP THE ORDER AT YOUR COST OVERNIGHT!
Customer Service From milanoo 05/31/2018 11:22:20
Dear Customer,

Thank you for contacting Milanoo.

We will deal with your order urgently, and aftre the item pass the quality testing, we will ship it ASA. PLease wait patiently.

Me 05/30/2018 19:02:43
What you need to do - to make up for lost time - your cost

Expedited shipping: This is the quickest method.
Me 05/30/2018 18:58:50
To uphold your your 7 to 15 days shipping and delivery quote as stated by the sale
And since you did not send the other items that you had
And you never sent me any notice of delay or back order due to out of stock on product

I expect you to ship me my oder overnight express the fastest way to complete the terms of agreement of delivery within the 15 day agreement

You have 4 days to get my order to me
Customer Service From milanoo 05/30/2018 16:14:57
Dear customer

The supplier has send it to us. It's on the way to our warehouse.

Me 05/30/2018 14:15:54
Still processing? Do you have your merchandise or not?
If you do not have what i ordered - tell me so
It does not take 11 days to process unless you do not have the items
Customer Service From milanoo 05/30/2018 13:25:25
Dear customer,

Thank you for choosing and contacting Milanoo.

It shows the item #*******859 in your order is still in processing, please wait for more time.

Kind regards

If you have any questions abou

I bhough Heels N shoes from them its tottally RIP Off The Heels So cheap made N The shoes they give mi The wrong colour... So oweful

POS description is being nice! DO NOT FOOL WITH THESE FRAUDULENTS! They will rip you off ( its that simple)

STEER WELL CLEAR OF THIS COMPANY! WOULD NOT RECOMMEND OR USE AGAIN EVER!

I have nothing good to report about this company.
The pictures do not sell their products honestly. The delivery took over two weeks which was far to long to wait for me. Ordered two bikinis to my known size and on arrival I could just tell the py would never fit me - they say won't refund because of hygiene purposes ( bikinis did not touch my skin). The products were all of very cheap quality oversized and out of proportion. - oversized or under sized - I did not even have to try the rest of the items of purchased on. When trying to arrange for the refund, I am told they will only refund a dress and not the rest of the order value to £115.00 AND I received a Duty & Tax bill of £15.95!

Ridiculous service which is insulting to any other company who may be cheap but still supply quality of service and products. My advice - Customer service is rude and unhelpful! NEVER BUY FROM MILANOO!

To add - Milanoo sent me this response: Hello, the swimsuits you bought from us is only 2 to 3 GBP, you expect it has the quality of those price at 20 GBP? We have the return policy stated on the website. We don't hide it from you. You should agree with it before the order is placed and when the account registered. As for the dress, we accept the return and we didn't keep you from returning it. We don't accept the lingerie items returned because we need to make sure that all such lingerie items we ship to the customer are new. I think you also hate to receive such items which have been used, right? We don't accept the return for those items but to be considerate, we could offer you a coupon with no time limitation to share it with you.

My response: I repeat my messages again! NONE of the items have been worn or even tried on. I know my body size very well and can see when something will fit me or not. I did not purchase any lingerie from you. I do purchase my lingerie from Agent provocateur, Bordelle, La Perla - and it is obvious when trying on lingerie, we do not remove or own underwear for hygiene purposes. ALL their products also have a plastic lining for extra protection. With more elite and well known names like La Perla, Agent provocateur - they except returns immediately! So get your service structure right.
You accuse me of wearing any items - which again I repeat myself - have not! I HAVE NOT TRIED ON ANY ITEMS OR WORN ANY ITEMS - got it.
There are 2 bikinis, 2 dresses, two necklaces and one white tunic -pictures will show none are worn! I will not wear cheap produce. This text will be copied and pasted on the complaints board at Site Jabber where so many other people have complained about your service and products - and I am including your messages and photographs as proof. Happy to take this further!

This is my 3rd order and purchased 15 items from them 2 shoes, 1 cap, 3 t-shirts, 1 jeans, 1 harem pants, 2 hoodie, 1 leather belt, 1 cosplay gloves, 1 cosplay wig, 1 wallet, 1 bag and trust me every product has excellent quality, as shown in pictures on there site they are as it is same colour size. I would recommend everyone to try shopping from there site. Trust mem you will be happy with there services as even there customer service is friendly and co-operative.and yes trust me shipping is too fast once the products are processed in 2 days i got my order at my doorstep. Milanoo Rockzzz...! En_mi_*******452_489 3rd order number en_mi_*******858_489 first order, second order en_mi_*******721_489 i am happy with the services provided from them thats the reason i am frequently shopping from there site.

Do NOT ORDER from Milanoo. I order 9 dresses, all of which I needed to try on for a wedding as a guest. I kept one, wanted to return the rest. Read below of what I had to go through to return it and now I'm stuck with them!

FROM ME - Please find the below correspondence. I sent the package back to the Big Bull Corp. address as you indicated in your below email and it was returned to me indicating the company had "MOVED" apparently it is BIG BULL$#*!. I am now stuck with these items after having paid in full for them and then paying for shipping both ways to an Unknown Address of a Mysterious Building/Company. I will now blast your company on Facebook and any other site I can find.

Dear Milanoo, I have just shipped out my return package to Big Bull Corporate at ******* Ramona Boulevard, Baldwin Park, CA *******-3756 RMA is ------------45. Tracking number is:... 9502 1014 This package is coming UPS ground - delivery confirmation required. Please credit my account the 90% as stated in your previous email. Thank you, Judi...

FROM MILANOO - Thank you, If you do want to return, please read the information below carefully! Please return the package marked with the RMA number and order information. RMA NO: EN******* Return address: Big Bull Corporate ******* Ramona Boulevard Suite A Baldwin Park, CA *******-3756 TEL: *******321 Please email us and fill in the tracking information in your milanoo account after you ship out the package, so we could record it and refund to you as soon as we receive the package. We will apply 90% item fee refund for you when we get the returned package. If you accept the refund as coupon, it will be 100% item fee. Pls reply to tell us how would you like to be refunded? With best regards