Jacquine G.

I have nothing good to report about this company.
The pictures do not sell their products honestly. The delivery took over two weeks which was far to long to wait for me. Ordered two bikinis to my known size and on arrival I could just tell the py would never fit me - they say won't refund because of hygiene purposes ( bikinis did not touch my skin). The products were all of very cheap quality oversized and out of proportion. - oversized or under sized - I did not even have to try the rest of the items of purchased on. When trying to arrange for the refund, I am told they will only refund a dress and not the rest of the order value to £115.00 AND I received a Duty & Tax bill of £15.95!

Ridiculous service which is insulting to any other company who may be cheap but still supply quality of service and products. My advice - Customer service is rude and unhelpful! NEVER BUY FROM MILANOO!

To add - Milanoo sent me this response: Hello, the swimsuits you bought from us is only 2 to 3 GBP, you expect it has the quality of those price at 20 GBP? We have the return policy stated on the website. We don't hide it from you. You should agree with it before the order is placed and when the account registered. As for the dress, we accept the return and we didn't keep you from returning it. We don't accept the lingerie items returned because we need to make sure that all such lingerie items we ship to the customer are new. I think you also hate to receive such items which have been used, right? We don't accept the return for those items but to be considerate, we could offer you a coupon with no time limitation to share it with you.

My response: I repeat my messages again! NONE of the items have been worn or even tried on. I know my body size very well and can see when something will fit me or not. I did not purchase any lingerie from you. I do purchase my lingerie from Agent provocateur, Bordelle, La Perla - and it is obvious when trying on lingerie, we do not remove or own underwear for hygiene purposes. ALL their products also have a plastic lining for extra protection. With more elite and well known names like La Perla, Agent provocateur - they except returns immediately! So get your service structure right.
You accuse me of wearing any items - which again I repeat myself - have not! I HAVE NOT TRIED ON ANY ITEMS OR WORN ANY ITEMS - got it.
There are 2 bikinis, 2 dresses, two necklaces and one white tunic -pictures will show none are worn! I will not wear cheap produce. This text will be copied and pasted on the complaints board at Site Jabber where so many other people have complained about your service and products - and I am including your messages and photographs as proof. Happy to take this further!