Trellis G.

"Use the needle to repair" is one of the responeses i received when trying to return a dress that I received with a rip at the helm. After numerous failed attempts to upload a photo of the rip, Milanoo responded by 1) telling me it passed the quality test prior to shipment so it must have been torn after receipt. They then 2) offered a $20coupon to shop WITH THEM (as if) or a $10 refund and 3) suggested "you can use the needle to repair it or take to a tailor shop". 4) When I did not agree with that, they questioned me as to why it took 3 days to submit return request/complaint. I explained that I got the package on Feb 28th and attached their response on March 1st (there are only 28 days in Feb). I reiterated that the dress was received ripped and suggested that it was possibly damaged while packaging if it passed their quality check. I was then asked about the condition of the box and I explained that it, was not damaged, so they attempted another cop out by saying that 5) they checked with THEIR warehouse/supplier who said they did not damage the dress and also said the dress must have been damage when received (of course they would, if Milanoo is not accepting responsibility, why should the warehouse/supplier?). So after almost 3wks of back and forth messages, today I received their final solution 6) A $50 coupon for Milanoo or a $25 refund in a dress that costs $193+. I am appauld. I suggest no one ever use them. The dress was beautiful if not for the rip. I guess as long as everything is perfect and you don't have to deal with them on a complaint they get better ratings, but who wants to tske that chance?