Marshalls

I shop a lot. I often shop at Marshall's and TJ Maxx in their physical stores. I was excited when they began their online stores. The problems begin with their delivery of the merchandise that you have paid for. After the confirmation email it takes a while before you hear from them again. I have received several disappointing emails stating that an item in my order has been cancelled. ( the items are no longer available) The remainder of the order is shipped piecemeal. They usually arrive on three different days in separate shipments. Sometimes you get a tracking number and sometimes you don't. It can be very frustrating waiting for your items to arrive. I have call and emailed them to inquire about my orders and to voice my frustration. It's just not worth the hassle. From now on I will go to the store if I need anything. Marshall's and TJ Maxx Are not ready for E-Commerce. They are NOT DEPENDABLE.

Marshalls East Main Street Spartanburg South Carolina these these boots are $34.99 and just because they didn't have my size, I decide to order then got to pay an extra $13.13 this is ridiculous I won't be doing no more ordering from this app or Marshalls

I order something at the end of the month and then it never left Mississippi and sent multiple messages till I got a response. Now I am still waiting on my return. I wouldn't recommend ordering online with marshalls.

It is absolutely ridiculous that it takes 2 weeks to receive items from an online order. The tracking gave an estimated delivery of 3 days and the date came and went. Then it showed pending and the history showed it traveled to several states before arriving two weeks later.
Gave them the benefit of the doubt and submitted another order. Same thing is happening again. Tracking shows the label was created 6 days ago and nothing more. Wondering if I'll ever see my order!

This store is a hit and miss for me. For the most part, they have a lot of great items and a great selection. The downside is that they don't know what is on their next shipment and this is so frustrating.
I purchased a few matching bathroom items and unfortunately, when I got home, I noticed one of the items were damaged. So, I took the item back to exchange it, but they didn't have anymore and couldn't tell me if and when they would get more. So instead of just exchanging one item, I returned the entire set and bought elsewhere.
They do carry a lot of name brand items for discount and this is what I love about Marshalls.

Ordered many times online & in-store before with no issues. But recently I received the wrong item in the mail. Called to report it & asked for a replacement. No replacement or refund a month later. Lady on the phone asked me to send back the wrong item & place a new order which i did & had to pay for shipping... again. I'm not happy about having to pay for somebody else's mistake (I ordered dry shampoo & received regular shampoo) Product was mislabeled
I'm never ordering from this place again

Keep getting conflicting delivery messages for the order placed on June 3-rd. For the last 5 days (!) received daily notification that order will be delivered TODAY, and nothing happening; the same repeating every day. Meanwhile 2 days later placed 2 orders with TJMAXX and they have been already delivered. The contract Marshalls has with FedEx is garbage. These deceiving delivery update messages must be stopped! Customer rather waits and have something concrete than getting useless daily updates. Had the same delivery problem back in November 2020, apparently nothing changed. The good thing is that very often Marshalls items are available in other places, which have better contract with carrier and no delivery problem for customers.

The Marshalls in Greensburg is great. I usually come out of there with something. People are friendly especially a lady, Irene, she always greets u in a manner u know she means it. Love her. Also I think he's a manager, Joe, always helpful. Thank you Marshals for employees like these.

I "WAS" a loyal Marshalls (in-store) customer until I recently ordered on-line. (1) The shipping went pass the 10 days of shipping time. (2) The WORST part, I was considering placing another online order when I notice the items I just recently purchased was reduced onto a sale. I like many other customers would call and ask for the price difference. I was willing to accept either credit back onto my card or give me a credit toward another on-line purchase. Instead, I was told to re-purchase the items that are on sale and return the ones I already have to the Marshall's store and wait another 10 or more days for the repeat order to arrive. NO Customer service! WHY? Marshalls should strive for quality customer service, especially for online orders! What happen to Customer consideration?

Went to Chicopee MA Marshalls today, I was not aware that the check out line was on the other side. Cashier on number 9, had a rude and condescending tone towards me where the line started. While waiting in line to purchase the blue satin dress. I noticed that the dress had a hole in the back. I pointed it out to the cashier on register 9. She took the dress over to 2 coworkers. It took approximately, 3 to 5 minutes for them to determine on what discount should be applied. She told me that "am taking off. 99 cents and I can cut the string." I felt highly insulted and it was a waste of my time. I did not purchase the dress due to their demeaning behavior. Maybe I was judge by the way I looked. Do not judge a book by its cover. Treat everyone with respect. The customer service here is very poor.

JP