MarshallsReviews 197

Item took forever to receive, well over the stated time frame. I still have not yet received item, which is a gift that should have been given a while ago. I used to shop at this merchant at their sites, however the quality of the merchandise has declined. This was my first and last online experience with Marshalls and any TJX Companies! Customer service sucks and leadership is entirely unresponsive even when emailed directly to their personal email addresses. THERE IS NOTHING AT THIS POINT THEY CAN DO TO REDEEM THEMSELVES, this from a very prolific customer in the past, shopping and buying multiple times/week!

My order of 4 pairs of shoes arrived in a total mess. Shoes were out of their shoeboxes thrown about, with their boxes smashed & ripped. Normally in the past they've packaged properly, but this time I will be returning the whole shipment. What a waste of time. They need to train their workers!

I bought a shirt that cost me$25.i wore once and some buttons fell down.I went to return in Orland Park location she refused to return.
Very bad attitude,she said you have to check all buttons before buying shirt.

I bought a London fog 22 inch suitcase at Marshall's use it only once and zipper broke. Had to go to the embarrassment of wrapping it around with plastic. Call manager and refuse the return. Please don't buy suitcase or other traveling related items. You going to get stuck with un useful item and loose your money.

Bought four pairs of pants online. One did not fit went into store to return,had my receipt but the sales person had a hard time figuring out which pair of pants it was because I threw out the bag came in. All tags remained on the pair of pants.
Why not put the barcode on the pants on the receipt?

All of a sudden processing and shipping of online orders has come to a screeching halt. I have 2 orders that it took 5 days to acknowledge that I placed an order. Now I am receiving emails stating processing and shipping could take up to 15 BUSINESS DAYS! I would really like to know what is going on, but no one will a valid answer.

The cashier helped out with a bad buy from the store and exchange out the product. Also helped us find the email for the return. Very helpful

I ordered something I really wanted/ needed on 12/30 and the ONLY LaserShip information I have was that my package label was created on 1/5 in Ashburn, VA. This is my first time ordering from Marshalls' on line store and may be my last. Outb of no where, the expected delivery date was changed from arriving between 1/5-1/10 to delivering by the 14th of January shipping was 3-8 standard business days). Again, I have zero tracking information to explain why the delivery was pushed back, where it currently is, or if it's completely lost. So I called the customer service line and, the person I spoke to was friendly. However, I was told to call back on the 15th, if my package hasn't arrived, for a full refund. I don't want a refund! I want/NEED the Juicy Couture keychain tri-fold wallet I ordered. I continously have left my ID and debit card in a uniform pocket or on the TV stand, by my keys, when going food shopping so, yes, this is a need at this points lol. I really hope it comes because I had a promo code for free shipping and they are now sold out so will not be able to find them in store either. Hopefully, if this order has to be refunded, I can find something as cute and cheap on Amazon!

I went to the Marshall's in Markville Mall, thee was a staff called SADHANA she was helping my family and was checking the price for a shirt and before she even told us what had happened she took the shirt away and ripped of the price tag then had the audacity to tell me "to go to anothor both and wait I have to help other customers " after roughly 15 minutes my shirt still did not come back so I asked to cancel my transaction but she was like "no I can't cancel your transaction because we need the tag " and I was like we can't have the tag if you ripped it off. Another thing happened at the same Marshalls there was this couple that wanted help and the staff working ignored them sure she mabye did not here them but those lady's said it quite loud and the staff just walked away and from the corner of my eye I saw her roll her eyes

1) there is charges on Mailing back the return which was not stated at time of purchase/order time.
2) in-store return takes forever - staff needs to manually mark items, match return items to receipt, check each item.
3) the return amount does not go back to the original payment of PayPal which was not stated at purchase/order time.
The entire experience is so negative that I WILL NEVER order online from Marshall's anymore.

If you are an employee at Marshall's they made a new rule.where now if you'r absent or tardy they're both considered an occurrence. Marshalls will soon have no employees because of this new set rule. Things occur at home and in ours life's. To where sometimes employees aren't able to make it to work.after 12 occurrences like I said. It could be 6 absences and 6 tardys and you will get fired.i personally think that this new rule is to strict.this place doesn't want to work with there employees at all.Marshalls is out to fire employees.This is a stupid new rule Marshalls applied to their company. I know some managers at the Marshalls in Harlingen Texas ******* some of them are always late and I don't see them getting verbal, counseling, write-up or fired.this ain't fair at all to the employees. Marshalls needs to calm down with this new rule it's out of hand.

I shop in your store regularly and the stock is always great. I want to say that your Halloween merchandise is fantastic this year. Large variety and I purchased many new pieces. Your staff is always helpful especially your manager Tabitha. Debbie

I am so pleased with your employee Maria in your lewes,de store. She was lovely and from South America. It was nice to have such a nice lady to help me.
Also, Marshall's had the AC working and the store felt so great. Nice shopping and great prices.

I never received my order from Marshall's. It was shipped through Lasership who is terrible. When I called Marshall's to report this the woman was very rude to me when I tile her Lasership has a one star rating and said they would continue to use them. I did get a refund but I won't shop with anyone that uses Lasership. The packages never arrive.

Saadia was absolutely kind to us. She is very friendly and helpful. If you need any assistance, I highly recommend it to you

I was shopping in Marshall's in Ft Myers on Cleveland Ave a few days ago. I found a bunch of lovely clothes at great prices and got a lot of help finding shirts to match pants and skirts to match cute blouses with the help of a wonderful employee named Yolanda! She completed pieces I found into outfits for an upcoming trip. She even found two perfect pairs of shoes for me. I ended up with 3 complete outfits, a new purse and shorts, several shirts all under $250!
However, the best part of my trip to Marshalls believe it or not, was that I left my wallet at the register after checking out. It was there fore 45 minutes before I discovered it missing! My cashier ( whose name I never got) picked it up and kept it safely behind the counter. She told her fellow employee, beautiful Miss Yolanda, what transpired. As I was walking back to see if it could possibly be there Yolanda was calling me to tell me they had it! I was pretty sure the cash and cards would be missing.,but, EVERYTHING was in its place! God bless these wonderful hard working women! Yolanda saw me and said "Boy am I glad to see you!" And gave me a hug! I definitely will be putting Marshall's number 1 place to stop for new clothes and accessories! Not to mention great employees, clean dressing rooms and an organized full stocked store! I'm a Marshall's shopper for life! (Whoever does the hiring, does a great job!)

I visited the Lapeer store and picked out a few items to try on. The Women's dressing room was closed and there was a waiting line to use the men's dressing room. That was fine and I was willing to wait. There was one person ahead of me and then another customer approached after me. The clerk was passing out numbers for items to try on, however, she was not keeping any order of who was next. When I asked her about the pecking order, she laughed and said whoever was at the front of the men's line was next which in this case was the person who walked up after me. I put my clothes down and walked away after telling her she was not effectively performing her job. The person in front of me did the same. I went to pay for a few socks I had inb my hand and reported the issue to the cashier. I thought she would pass it on to a manager but oh no! She apologized and told me she hoped I would have a better day to which I replied, "my day has been fine but your clerk in the waiting area needed to be replaced." She said it was not her problem. Isn't anything that affects a business any employees' problem? I mean it's your place of employment. I have been a frequent shopper of Marshall's but I dont think that will be the case in the future.

While in the Reynoldsburg Ohio store (store 862) I was helped by your employee Sam who was very friendly and knowledgeable about the store. I will definitely return to the store and recommend it to friends and family.

Was returning a final clearance dress bought at the same location the tag was stamped as is as it was missing the brand tag. The item was inspected by cashier and a manager and I was asked? Why there was no brand tag I told them it was how I purchased it at their location, they can verify in their security camera for that time and date! If the $50 dress matches? Also the dress DID have original tag so it would give them some description of the dress? The manager told the cashier to do a file and to wave to her camera. I rarely return any of my purchases to their store. So this whole process was extremely upsetting, felt violated as a consumer because the staff do not remember that item or can not find it?

Ordered a few items at Marshals online. Great application, very fast accurate delivery. Pick a few items and was on my way to drop what is not needed at the store. I couldn't believe how terrible they system was - each item was compare manually and marked (yes by pan!) on hard copy of the order. If you wouldn't have it - it means "no receipt" (they wouldn't take just the order # from your phone) and will give you only store credit. By some miracle I had the paper, so they marked each item, then enter it into the system. They informed me that I still will get only store credit because I paid via PayPal?! My arguments that they should returned it via PayPal (not even 7 days since purchase was made) or to the credit card, which was used by PayPal and I had right there was ignored. The manager show me very small print on printed order paper that say that PayPal, ApplePay, GooglePay, etc… will get only store credit. Not that they tell you any of this when they offer you pay for your purchases with all of these services in addition to credit card. Dishonest misinformation! It was my first and last online shopping with them…