Marriott

Recently stayed at this Courtyard on business, it was awful, the room was dirty, the carpet was stained, the sheets were old and thin, the pillows smelled like sweat and dirt, the pool was closed, the business center was subpar. You are not able to print, scan or copy any documents. Housekeeping is below average, the towels were hard and old, the refrigerator was nasty, the microwave cups they give you burn when you put them in the microwave, very dangerous. The laundry room was not clean either, there was a mop bucket with water inside that sat in the same spot for three consecutive days, as managers, asst. Managers and other staff passed by daily throughout their shift. I commonly saw employees just sitting in the lounge area on their cell phones, while on the clock doing nothing. I was very dissatisfied with this Marriott. This corporation makes enough money to update this hotel. It's in a good location but it lacks in every other category. I do not recommend this hotel if cleanliness is at the top of your list.

My name is Charlie. What a piss poor experience my family went through in 2020. This is not on guys. Absolutely disgusting. Angry staff, dirty beds. Would not recommend this at all!

Xmas-themed music is played 24/7 throughout the lobby and everywhere outside, around the hotel. The balcony for which I paid additional, was rendered useless. What happened to the peaceful, relaxing, quiet one used to enjoy at hotels?
Marriott Oceanfront, Virginia Beach VA | 12/28-12/31/22

Experienced another Marriott deceptive practice.
After experiencing how the chain processes their transactions against a customers card, one to which they deny but has been verified with my bank. They send an authorization request to your bank upon check in and instead of using that same authorization number to process the charges when you check out, they submit a second authorization request to your bank for the final charges. Resulting in duplicate amount of charges frozen on your account,( if using a debit/bank card) until your bank receives the charges to one if the two authorizations they gave to the hotel. Now, I have experienced the hotel moving my reservation which was booked in advance snd charging me the rate of the day which was $800 more than the rate originally booked.

So ive been to alot of places, this last time I had a real bad stay, and all there cusomer service desk clerk would do is just smile and say there sorry, well when youre looking to make things right, and a refund, or something to make up for a very poor stay due to a smoke alarm chirping constantly through out the night... ya totally disappointed

Not liking the Marriott customer service. SPG, like Sheraton for ex., makes you feel more appreciated as a customer. For ex. They put you on a SPG floor. Marriott doesn't really do that and their rewards program is not as generous as SPG. Sheraton makes the customer feels like a king, as they even would give you a complimentary upgrade just for being a SPG mbr. I'm so afraid now that Marriott took over SPG, meaning I probably have to get used to the underwhelming customer service from Marriott vs.the Superior customer service from SPG...

We have been owners for many years. We own at one of the top resorts with Marriott.

It seems we keep paying more each year in fees and keep getting fewer benefits. It is also harder and harder to book at our home resorts... even with a Platinum membership. I believe once you have made the purchase of the timeshare Marriott really couldn't care less about the owners. I also find that we can often book more cheaply outside of Marriott network. To say it another way. It is cheaper to book a week through another source than it costs me in our yearly fees and miscellaneous dues at Marriott AND there are fewer restrictions and more places to go than just sticking with Marriott!. And that does not count the cost of buying the timeshare in the first place. Overall, I think it was a bad investment. ET