Martha & Marley Spoon

Our first box was delivered a day late. The outside of the box was "soft" in areas and when I opened it up I saw why. The ice packs were all melted and the condensation left us with wet soggy bags of vegetables which were not cold. The meat was under the melted ice packs and it was cool, but not cold. It was a soggy disappointing mess and I won't be eating the meat products as they have not been maintained at a proper temperature. I tried calling the company and after 10 minutes on hold, I got a busy signal and then the phone just disconnected. This company has no business being in business.

Since Marley Spoon does not have an option to leave a review on their website I am leaving reviews everywhere else that a I can. I am warning anyone who sees this to NEVER order from them! My box is 2 days late, I've emailed twice and not gotten a response and when you call you get put on hold for 10 minutes and then Martha comes in a ore-recorded message and says that no one is available and to try again later... and then the call drops. NEVER AGAIN!

We have used both Blue Apron and Hello Fresh and were extremely happy with both, and I assumed being that Marley spoon was backed by Martha stewart that it would be a home run. I was sorely disappointed, not with the recipes or food since my box never arrived... but with the lack of customer service, lack of any response and with being left to feel like I was swindled out of my money. Buyer beware with this service!

I did cancel my subscription after giving my refund few minutes they again charge me of my payment. I did called them but they told they cant give me my refund! What a rip off!

First week I received one portion for one meal. The radish was completely rotten, black inside. I emailed and sent messages as well as attempted to use their chat option. No response. No help from chat. Second meal: black mush for lettuce. Again, I emailed and messaged repeatedly as well as so many chat requests with zero response. There were no recipes. NONE. This company is completely worthless and as far as customer service goes, there is none. NONE. Do not use martha and marley spoon.

I made up an account just so I could check out their recipes. Next thing I knew I received an email saying my first box was on it's way. I immediately logged in to cancel it. That wasn't an option, so I called. No one ever answered their 800 number. Just listened to classical music while on hold for 30 minutes until it finally cut me off (twice). Used the chat feature on the website and explained that I not only never ordered any food, but I don't even eat the type of meat they were sending me. This was all done on the same day they notified me via email they were sending me food. The chat agent said there was no way to cancel the order. I was just stuck with food I never ordered and food I do not eat and stuck with the bill for it as well.

I wrote to the company 3 weeks ago to find out if they had at least two fish dishes each week. I specified that we do NOT eat shellfish. It took 3 weeks to get a response, which I included below in the photo, and it said they have 3-6 fish choices per week. So I signed up and there was only 1 fish choice per week so I cancelled and they sent me an emailthat I would receive my first order and then get cancelled. The policy said that I needed to cancel 6 days in advance, but the first order was set for May 23 which is 12 days from now. So then, I needed to contact them online in live chat to make sure they refunded me and cancelled my order. The employees don't know what fish is and theircomputersystem can't calculate 6 days. They are thieves and idiots!

Received promo box - wrong food delivered.
Received email that night (didn't see it until next morning) - Marley Spoon had chosen new order for me (which I wasn't aware of with promo) and couldn't be cancelled or changed.
False advertising and coercion used in ordering tactics.

Ive order 2x both times did not get my full order
This 2nd order literally came without any protein/meat, nothing but the sides.
I've emailed / chatted over 10 times and have received 0 response.
You can't call bc they say they are too busy so you have to communicate via email or chat and NEVER get a response!
Worst food prep I've ever ordered and hope I am saving anyone else the trouble by recommending u go elsewhere for your food prep needs!

I had five meals delivered through Martha and Marley Spoon. Have used other food prep delivery services which were good…but thought I would give them a try. First not all the meat was included to which they responded will put 9 dollars toward your next order. Then the basil had brown spots and veg, wilted. Don't use them. NO CUSTOMER SERVICE

I have had this service for 4 weeks and have had delivery issues for 2 of the 4 weeks. My most recent order was received by Courier Express on 7/19/21 for scheduled delivery 7/20/21. It is now 7/21/21 and still no delivery. At 4:51 pm I contacted Customer Service and was told Courier Express would be contacted to find out when delivery would be made and that i would receive an email shortly with a delivery update. It is now 8; 15 pm and I have not received either the promised email or my Marley Spoon order. This had caused me to make other arrangements for 2 dinners and the weather here in FL is in the 90's, so even if this delivery does show up, I am concerned about the safety of the food. Will be requesting a refund for this order and canceling my account with this program.

I tried this meal plan after trying Blue Apron and Green Chef. I canceled after only 2 weeks even though I was leaving behind two weeks of discounted food. The meals I picked were tasteless, full of oil and high in calories. The last meal I cooked had a black hair in the shrink wrapped chicken and the fresh basil was black. I had already canceled the plan before I cooked this last meal and knew I had made the right choice. Will not go back to this plan.

I really wanted to like Marley Spoon, but the customer service was terrible. My delivery did not show up on Tuesday. I reached out and was told it would be delivered Wednesday. It did not show up Wednesday, so I reached out again asking when it would be delivered and if the food would still be safe to eat (it was seafood). I was told that it was safe as long as it "felt cool to the touch." When about a specific time frame, I was told clearly that my order was shipped out just that morning (Wednesday morning) and it would be fine. I checked FedEx, and my order was scanned in NJ at midnight on Monday... seafood in a box for 96 hours... the straight-out lie was the end of it.

I'm a mom of two who was trying out these boxes because I'd run out of steam and creativity after feeding my kids and husband every day for months. I've tried them all and was excited for this because it's Martha Stewart and I figured at least it would be well organized. The box had no chicken for the chicken recipes. No garlic for any of them. There was a note apologizing for messing up in 2020 (when I wasn't a customer) and informing me that they'd included a chocolate cake with my purchase. There was no cake. It felt like a comedy of errors. I'm a one and done customer and wouldn't recommend them to anyone. The food was fine, but even if they had been properly packaged, the portions are stingier than the other boxes and the produce is a shade less than fresh.

I have been ordering Marley Spoon for over a year. The recipes are very flavorful. Luckily, I have not had the same experience reported by others. The shipments have been carefully packed and the vegetables fresh. I wonder if the shipment center makes a difference? I live in the SF Bay Area. I much prefer Marley Spoon to Hello Fresh. I have not had missing items like I did with Hello Fresh.

This meal delivery service is WAY too expensive for the poor quality of ingredients I receive week over week. I just cancelled my service after several months because I was done with the poor quality assurance causing me to receive moldy, wilted, and soft produce. That last time (of several) I received moldy produce, I contacted them to let them know I was going to cancel if it happened again and I still haven't heard back! I was hoping for better given the name behind the brand but, of all the meal delivery services I've ordered, the only good thing was the ethnic foods available.

Missing box on first delivery. Delivery service had no clue what happened to the box. Communication poor between delivery service and Martha & Marley. I was told the box needed to be "reissued" by Martha & Marley Spoon and I needed to contact them but after contacting M&M was told they do not reissue boxes. I was given the run around by customer service and still have not received my box. Never again!

The first delivery was bad and so were the two that followed. First they were not delivered to the door and delivered upside down. The box clearly says "if you can read me, I'm upside-down. Second they are poorly packed, not all items are in the bag they are just thrown in the box. Third, the quality of the food is not great. The proteins usually arrive warm, even with ice packs in the box, ice packs that squash the food, since they're delivered upside down. This is a waste of time and money, since you have to throw away the items delivered.

Marley Spoon is great until it isn't. I had a box that did not arrive on time. When it did show up, the ice was melted and all of the protein was warm to the touch and not safe to eat. Getting help is a bit of a challenge. They will tell you what you want to hear and then not deliver. They listen to the complaints, sound like they really want to help, tell you they will be sending you an email and that email never arrives. When calling there is also a very good chance that the call will be disconnected. I find it hard to believe *******@marthastewart48 would attach her name to this company.