I have tried over half dozen different meal delivery services, and this one, by far, was the worst overall experience.

The most disappointing part is that the food and recipes were actually very good. Unfortunately, the delivery and customer support is so horrendously bad, that it completely negates how good the food and recipes were.

First off, deliveries were scheduled for Wednesdays.
I think the first delivery was received on Wednesday, but remaining deliveries were either 2 days late or never received. Never received any tracking information which only exacerbates delivery delays or non-deliveries.

For one delivery, I received the "Time to start cooking" email, which indicated my meals were shipped, but was contacted by Fed Ex that delivery was held up due to incorrect address.

Eventually I determined MarleySpoon put the wrong zip code on the shipment, and FedEx would not allow me to make the correction. The sender had to do this, which required me to enter a support ticket.

This eventually got corrected, but by the time I received the delivery, the cold packs had busted open covering all the contents which were no longer viable anyway.

I was given a credit for the meal, and set up another delivery for the next available week. So my hope was that this was just an anomaly, and future deliveries would be less time consuming.

Delivery time came and went, and as I looked at my account, it showed that it took my order with the applied credit for a $0 amount. However, I never received the "Time to start cooking" email, so I opened another support ticket. After several days I received an email reply that after investigating, it was determined payment was not made for that weekly delivery... huh?

I contacted them back and asked for them to do a little deeper "investigating" and find that I was given a credit, which was visible in my online account. Even if there was something wrong about the credit, I still had payment method for the account intact. Never heard another word from them but noticed I had another meal credit show up.

Once again set up another delivery with the credit provided. Even got an email stating it would be delivered on Wednesday between 6:00 and 7:00pm, which I thought was an extremely bold prediction.
Even with the provided credit, my payment method was charged $3.00 due to the price increase for 2021. No biggie... as long as I received my meal.

Delivery time/day passed, no delivery, no communication... nothing. Opened yet another ticket to try and determine where my meal delivery was at. Received an email notification the following week with apologies for the delayed response due to "unexpected high volume..." blah, blah, blah. The next week passed with no meal delivery or communication from customer service.

I did receive an email to do a survey on how the well the last order went. Really? Seems to be some serious disconnects between management and support.

I filled out the survey with details, and eventually received a response asking if my problem had been resolved, and that I would be contacted very soon.
A week later and still nothing.

My patience finally became non-existent, and I am resolved to believe that either I have been flagged as a uncooperative customer, and thus receive no more support communications, or that their logistics & support departments are so understaffed/overwhelmed that any hope of receiving consistent deliver or support service is a delusion.

I tried to be patient and understanding of circumstances (holidays, pandemic, etc), but during the gaps waiting for meals, I had a few delivered from a previous delivery service without any issues.

No more MarleySpoon for me, which is a real shame, as I previously mentioned, since the food and recipes were quite good. If you decide to try them, I hope that you have much better luck than I had.

Honestly i'm giving this 2 stars because i did think the recipes were decent. Some were a miss but most of the ones i tried were good. However, their customer service is awful, their site is awful, their instructions are not very good in recipes; pretty all-over-the-place/messy.
First thing that happened was upon signing up, I looked through the week's menu with my boyfriend. We didn't really care for any of the recipes that week but liked 2 from the following week. So I thought, okay, I'll just skip this first week. Apparently that's illegal. I went to the FAQ to find out how to skip a week, I went through the steps, and my account literally said 'your account is currently on pause, you will not receive any meals until [date]'. I had no reason to think this was untrue. I found out the hard way by having those meals sent to me anyways before the date listed. I called customer service and she said you can't skip the first week because upon signing up they charge you INSTANTLY. I'm sorry but why the $#*!? Every other service I've tried gives you the option to skip the first week or at least choose the date/week of your first delivery. She said there was 'nothing we can do'. Okay, then why didn't your dog$#*! website at least TELL ME that I can't skip the first week? I looked everywhere on that site because I was paranoid it wouldn't work. I was right I guess? I wanted to make sure I did what I needed to do. But nope.
Second issue I have is the fact that the window to edit your recipes/delivery date is so small. I can't even go a day after receiving my current meals before I have to edit my orders for next week. You have to edit it a full 7 days beforehand I believe whereas most sites it's 5. Those 2 days make a huge difference because it would have saved me a lot of grief in terms of planning and whatnot. But I won't get into that. But trust me, the window is small. I felt rushed with this service and still would miss the deadline because idk life happens. I work everyday and sometimes $#*! pops up. Give me some time to decide, Martha, god damn. With other services this was just not an issue.
The third issue I have is just the general 'I can't help you' responses you get with customer service. I call them because I am hoping for some sort resolving action for the inconvenience. What is customer service even ABLE to do? I've contacted them right after the deadline dropped to edit my last order and they aren't able to cancel it for me? They aren't at least able to give me a refund? Like $#*! god forbid I come home from work, make a meal, sleep, and the next day I can't edit the following weeks order? I can't cancel it? Customer service can't cancel it?

One service I used for example, Sunbasket, my first delivery had a shrimp meal in it and was delivered late. A full day late. I called and they very willingly decided to refund my box for the random day-late delivery (apparently they had it held at the post office she said, but that's not normal).
Another service, Hellofresh, once had a box come in much later than there scheduled time and I had a closing shift that night so I couldn't deal with it. It sat out most of the day and night. I called them and they gave me credit for the next week's box. Which is identical to refunding. I'm not picky. I was happy with the credit since I liked the service/meals. But again, they quickly came up with a solution to help me.
With Martha and Marley's service, you will always be left disappointed. They do not want to help you, they do not want to make feel like you didn't just waste your money. You did, you did waste your money. I honestly am wondering what a customer service rep is even allowed to do on their end. Can they seriously never do anything? Do their higher-ups put post-its on their desks saying 'Remember, under no circumstance should you EVER refund a purchase regardless of the situation'? Does Martha herself come into the office every day and whip them with a spoon whenever they decide they actually want to help someone?
But yeah the meals were fine so it's 2 stars instead of 1.

Please do not make the mistake of ordering from this company. I have had three boxes delivered and something was wrong with every single one. The last box that was received was truly an atrocity. There were missing ingredients, ingredients that had leaked out all over the other ingredients, damaged and crushed ingredients and 3 of the 4 recipe cards were left out out of the box. To make matters worse, whoever packed the box only put one ice pack in the box and did not use any of the insulated packing so the meat was almost room temperature when we received it and had started condensating and leaked all over everything else in the box. I live in Texas people, the weather is hot here, I think you need a little more than one tiny ice pack when shipping a box across the country. The shrimp was unusable, its as giving off a foul smelling odor and we had to toss it. I was iffy about using the other meats because I wasn't sure how long they had been sitting at room temperature so I ended up tossing them as well. The veggies were wilted and some were crushed including some of the pasta.

The icing on the cake is how poorly we were treated by customer service. They were no help at all and basically told us they could not send us missing ingredients nor could they correct any of the issues with the box. The missing recipe cards were emailed to us but the only thing done to rectify the situation was they gave us a partial credit to use toward a future order. Are you kidding me? No compensation for the mishap, just a "here, buy more stuff from us"? I asked the rep I spoke to if she was planning to replace any of the missing ingredients and she states that they cant send the missing ingredients or replace any damaged ones. So basically we were given a credit to buy more from them but in all honesty, who would want to after that?

I thought I had skipped the next box because I planned on researching how to cancel the service with them after the horrible experience when low and behold I get a notification from pay pal saying they charged me. $65. So I call and say I want to cancel the service and that I want this order cancelled and credited and the rep refused to cancel the order even though it was just submitted today. I tell her I know the order hasn't shipped yet and that at the very least they should cancel the order and refund us considering how bad our last order was and nothing was done to salvage it. She keeps talking over me and repeating the same thing over and over "sorry you missed the cut off" and basically tells me there is nothing she can do.

I asked to speak to her manager and of course I get the "there are no supervisors available currently" but she can put in a request to have someone call me. When I asked how long it would be until someone called me she then tells me they can't give out a time frame so basically she did nothing for me but to potentially relay a message to a supervisor which I doubt I will ever get a call back from. They are basically training their call center employees to be heartless robots who parrot the things they are told to say. If a companies policy is "I'm right and the customer is wrong" then something is really wrong with that company.

Please, if you are going to order from someone, use Hello Fresh or any other meal delivery service. I did have good experiences with Hello Fresh and even if they happen to make a mistake at least they try to rectify it and they have excellent customer service. Save your self a lot of headache and hassle and go with a different meal delivery service. This one obviously doesn't care about their customers, only about the amount of money they receive.