Monique H.

Please do not make the mistake of ordering from this company. I have had three boxes delivered and something was wrong with every single one. The last box that was received was truly an atrocity. There were missing ingredients, ingredients that had leaked out all over the other ingredients, damaged and crushed ingredients and 3 of the 4 recipe cards were left out out of the box. To make matters worse, whoever packed the box only put one ice pack in the box and did not use any of the insulated packing so the meat was almost room temperature when we received it and had started condensating and leaked all over everything else in the box. I live in Texas people, the weather is hot here, I think you need a little more than one tiny ice pack when shipping a box across the country. The shrimp was unusable, its as giving off a foul smelling odor and we had to toss it. I was iffy about using the other meats because I wasn't sure how long they had been sitting at room temperature so I ended up tossing them as well. The veggies were wilted and some were crushed including some of the pasta.

The icing on the cake is how poorly we were treated by customer service. They were no help at all and basically told us they could not send us missing ingredients nor could they correct any of the issues with the box. The missing recipe cards were emailed to us but the only thing done to rectify the situation was they gave us a partial credit to use toward a future order. Are you kidding me? No compensation for the mishap, just a "here, buy more stuff from us"? I asked the rep I spoke to if she was planning to replace any of the missing ingredients and she states that they cant send the missing ingredients or replace any damaged ones. So basically we were given a credit to buy more from them but in all honesty, who would want to after that?

I thought I had skipped the next box because I planned on researching how to cancel the service with them after the horrible experience when low and behold I get a notification from pay pal saying they charged me. $65. So I call and say I want to cancel the service and that I want this order cancelled and credited and the rep refused to cancel the order even though it was just submitted today. I tell her I know the order hasn't shipped yet and that at the very least they should cancel the order and refund us considering how bad our last order was and nothing was done to salvage it. She keeps talking over me and repeating the same thing over and over "sorry you missed the cut off" and basically tells me there is nothing she can do.

I asked to speak to her manager and of course I get the "there are no supervisors available currently" but she can put in a request to have someone call me. When I asked how long it would be until someone called me she then tells me they can't give out a time frame so basically she did nothing for me but to potentially relay a message to a supervisor which I doubt I will ever get a call back from. They are basically training their call center employees to be heartless robots who parrot the things they are told to say. If a companies policy is "I'm right and the customer is wrong" then something is really wrong with that company.

Please, if you are going to order from someone, use Hello Fresh or any other meal delivery service. I did have good experiences with Hello Fresh and even if they happen to make a mistake at least they try to rectify it and they have excellent customer service. Save your self a lot of headache and hassle and go with a different meal delivery service. This one obviously doesn't care about their customers, only about the amount of money they receive.