Angus L.

I have tried over half dozen different meal delivery services, and this one, by far, was the worst overall experience.

The most disappointing part is that the food and recipes were actually very good. Unfortunately, the delivery and customer support is so horrendously bad, that it completely negates how good the food and recipes were.

First off, deliveries were scheduled for Wednesdays.
I think the first delivery was received on Wednesday, but remaining deliveries were either 2 days late or never received. Never received any tracking information which only exacerbates delivery delays or non-deliveries.

For one delivery, I received the "Time to start cooking" email, which indicated my meals were shipped, but was contacted by Fed Ex that delivery was held up due to incorrect address.

Eventually I determined MarleySpoon put the wrong zip code on the shipment, and FedEx would not allow me to make the correction. The sender had to do this, which required me to enter a support ticket.

This eventually got corrected, but by the time I received the delivery, the cold packs had busted open covering all the contents which were no longer viable anyway.

I was given a credit for the meal, and set up another delivery for the next available week. So my hope was that this was just an anomaly, and future deliveries would be less time consuming.

Delivery time came and went, and as I looked at my account, it showed that it took my order with the applied credit for a $0 amount. However, I never received the "Time to start cooking" email, so I opened another support ticket. After several days I received an email reply that after investigating, it was determined payment was not made for that weekly delivery... huh?

I contacted them back and asked for them to do a little deeper "investigating" and find that I was given a credit, which was visible in my online account. Even if there was something wrong about the credit, I still had payment method for the account intact. Never heard another word from them but noticed I had another meal credit show up.

Once again set up another delivery with the credit provided. Even got an email stating it would be delivered on Wednesday between 6:00 and 7:00pm, which I thought was an extremely bold prediction.
Even with the provided credit, my payment method was charged $3.00 due to the price increase for 2021. No biggie... as long as I received my meal.

Delivery time/day passed, no delivery, no communication... nothing. Opened yet another ticket to try and determine where my meal delivery was at. Received an email notification the following week with apologies for the delayed response due to "unexpected high volume..." blah, blah, blah. The next week passed with no meal delivery or communication from customer service.

I did receive an email to do a survey on how the well the last order went. Really? Seems to be some serious disconnects between management and support.

I filled out the survey with details, and eventually received a response asking if my problem had been resolved, and that I would be contacted very soon.
A week later and still nothing.

My patience finally became non-existent, and I am resolved to believe that either I have been flagged as a uncooperative customer, and thus receive no more support communications, or that their logistics & support departments are so understaffed/overwhelmed that any hope of receiving consistent deliver or support service is a delusion.

I tried to be patient and understanding of circumstances (holidays, pandemic, etc), but during the gaps waiting for meals, I had a few delivered from a previous delivery service without any issues.

No more MarleySpoon for me, which is a real shame, as I previously mentioned, since the food and recipes were quite good. If you decide to try them, I hope that you have much better luck than I had.