Martha & Marley Spoon

I was excited about this service, however, with the customer service treatment I have received I would suggest not ordering this kit.

I ordered this kit a week ago with a code from their website. Earlier I had signed up and browsed but never purchased the subscription. My order was cancelled today less than a week from the first box's delivery date and I was told that a member of my household had used the code and it cannot be used at my address.

We never have used this kit before.

I sat on hold with a rep for 30 minutes who told me that nothing can be done.

Predatory pricing hidden behind rules they make up. Purchase this kit at your own risk. They should have just called and told me to pay more or cancel.

I would not recommend this service to anyone. I tried to setup a food delivery as a gift for Christmas. There is no gift option for one! I tired to contact them and I kept on getting emails that stated we will respond in 72 hours and continuously asked if the problem was solved. Obviously NOT, since I was not able to talk to anyone there! I setup a gift under my name but provided my friends address. The delivery was late and missing most all the ingredients. What was delivered was pork chops which were not frozen and the box was leaking liquids!

This review is for the lower priced line called Dinnerty. For three (3) weeks box comes to someone not me listed at an incorrect address. That street number does not exist, our house used to be a two/family so Fedex dumps it on the planter/that we have blocking our unused stairway. I've emailed customer service/sent photos of the labels. Customer service said that they found the account/boxes on pause until they contact her--then the third box was delivered. Told me they emailed customer no word back and cannot cancel. Due to Pandemic I don't want to waste the food/but not safe to donate either. I actually googled and gave customer service 2 possible addresses and a cell and I got a Dear Sir/that's not customer policy email form again. Sigh/I fear I shall have these boxes showing up until this person finally calls and cancels. Sad part is they probably won't get their money back. From my experience with them as a good samaritan--this is awful/stay away.

I freaking LOVE Martha & Marley Spoon. This is my first meal kit and am on my 4th week. We started out with just two meals but quickly added a third after our first week. Every meal we have had has been wonderful restaurant quality tasting food. The recipes take longer than they say on the card, but I don't mind as the quality of my meal is worth it. Really unexpected flavors and ingredients and I am extremely pleased. The selection of meals is excellent and they have the American comfort style meals I enjoy and the international meals my husband likes. All of our meals have had the correct ingredients and good quality produce. I will add I have not had any of the shipping issues others have complained about (knock on wood). Maybe the Atlanta area has a better delivery service than others. I hope they are able to solve some of their logistic issues as they have some really talented chefs and have helped me enjoy cooking again.

Some e-mail got lost and the system chose random entrees (including ingredients which I can not eat) for me for the week when I am out of town. I got in touch with customer service about canceling my delivery for that week and that was the worst experience ever. I contacted them five days before the delivery, yet the representative refused to cancel or change the order. Moreover, rather than providing any explanations (really, what can be a problem with not sending my box?), he instead kept blaming me and writing that it was all my fault. There was a glimpse of something constructive, when he offered to redirect my delivery to the place where I will be physically on that week... only to discover 15 minutes later, that it is actually impossible.

Vadim

Received 2 boxes with Marley Spoon and both boxes had spoiled items in them. The first box, the green beans and lemon were both moldy and for one of the meals I was supposed to receive grape tomatoes and received a beef steak tomato instead. The meals were very bland and I was not impressed at all. The second box had molding grape tomatoes and wilted spinach. I contacted customer service and they were extremely rude. Will not be purchasing any more boxes

MOLD! Box arrived, opened it, pulled back divider to get to cold items and it looked like someone vomited in the box and the vomit molded. It was disgusting! I called Marley Spoon. Rep said it was the insides of the paper insulation which is a type of insulation and that the food was safe to eat. He said this happens on occasion. Really? I'm not touching it much less eating it. No refund was issue. Got an "oh well" from the Rep. Canceled my subscription. Will never use Marley Spoon nor recommend. Epic fail Martha Stewart!

These meals are not worth 1 star in quality or value. Beef was a cut I couldn't even recognize. It was 1/2 of the size of a deck of cards and full of chewy muscle but lot's of blood everywhere. What's with the package of blood? Even after it was full cooked, it was still bloody. The chicken was okay if you don't mind it being paper thin, somebody else got the other 1/2 of my chicken breasts. Potatoes were literally 2" in diameter and only one per person! They were less than a kid's serving. Grossly lacking in quality. These meals will NOT fill you up and are not worth the price. Don't waste your money.

Just don't do it! Run far away!

The site requires a subscription prior to you being able to see the recipes and then before you know it, you are on the hook for the first week of meal delivery - prior to seeing what they have to offer. I wasn't able to choose my recipes and was stuck with recipes that contained stuff I am allergic to. I tried cancelling in less than 5 minutes and it would not let me. I had to jump through a bunch of hoops and hurdles to get customer service to agree to cancel. Time will tell if they refund my card.

Martha Stewart like is the only way I can accurately describe the meals that are sent through Marley spoon haha. I tried them for several weeks mainly because I had coupons, and honestly that's the only time I try these food service companies. The ingredients were very fresh and the packaging was fantastic, the directions for the meals I chose that particular amount of time or a little more on the complex side because I'm not a novice cook. But as is with anything that Martha does the instructions were clear and the presentation was fantastic.

I gave two stars because the food didn't suck, but you have to actually receive it to know that. I'm on week 3 of my subscription, and for the 3rd week I don't have my order on the day it is due. The customer service with this company is non-existent, and when you get someone on the phone, they generally don't care. Don't make the mistake of trying to email somebody either because you won't get anybody to even fake caring.

I don't know why I thought the fact that this meal service is by Martha Stewart must mean that it's good. I've done nearly every single meal subscription box out there… this was the worst. The first box was missing ingredients and had moldy ingredients. The second box came with the wrong ingredients… the picture shows multi colored mini peppers… got one red pepper in the package. The other meal shows grape tomatoes… got a bunch of plum tomatoes and am instructed to dice them… very different from sliced grape tomatoes. I contacted customer service and they refunded the one box and gave me an $18 credit for the other… so I am satisfied with that… but I just want to save other people from going thru the hassle. Nothing worse than getting all prepared to cook dinner and finding missing and moldy ingredients and having to order takeout instead.

We were customers for a while and were for a period reasonably satisfied. However, the service has gotten much worse over time, and is now entirely unacceptable. We received produce that was wilted and in one case simply not fit for human consumption. More recently, we didn't get any shipment at all. When we reached their customer service, they said we would get a refund, but then later they came back and said the box would arrive the next day and they wouldn't refund us our money even though we had gone out to the grocery store and purchased food for the week. We also made it clear that the food we had been getting from them already looked old, and we didn't want food that was in their box an additional 24 hours.

It took an hour of argument with them before they finally relented and refunded us the full amount. We will be changing to a different company shortly. This service is as poor as both our review and the reviews of others. Find some other company to do business with.

My friend told me about marley spoon so i made a account and havent even made a selection but seen on my bank account they took the funds. I called customer service about this issue and they said they cant reimburse me. This is stealing from customers in my opinion. How are you going to charge someone when they haven't even made a food selection?, I cant believe you feel right stealing from people, what a horrible company. I wouldnt even give one star but i had to should be a 0 review option because thats what you deserve. Do not buy from this company.