Vadim G.

Some e-mail got lost and the system chose random entrees (including ingredients which I can not eat) for me for the week when I am out of town. I got in touch with customer service about canceling my delivery for that week and that was the worst experience ever. I contacted them five days before the delivery, yet the representative refused to cancel or change the order. Moreover, rather than providing any explanations (really, what can be a problem with not sending my box?), he instead kept blaming me and writing that it was all my fault. There was a glimpse of something constructive, when he offered to redirect my delivery to the place where I will be physically on that week... only to discover 15 minutes later, that it is actually impossible.

Vadim