Martha & Marley Spoon

We used to subscribe to Marley Spoon when we lived in North Carolina but we moved to Colorado and had to stop it for a while. Once we got settled in our new state, we started the subscription again and it was a nightmare. First, the delivery date offered was a Wednesday which we didn't like but were willing to work with. Second, delivery was guaranteed by 9pm which of course was not satisfactory but we enjoyed it the first time around and was excited for it again. As we waited for our first shipment, come 9pm it never came. I called customer service and they said there was a problem with our credit card so the order wasn't processed. I asked why we weren't notified and they couldn't give us an answer. I don't know what was wrong with the CC as we use it everyday but we gave them a new CC for the file and anxiously await our second shipment. Guess what, it never showed either. Waited again until 9pm and called customer service. They said it was picked up by Fedex but for some reason they couldn't get the delivery made as expected. The food is time sensitive so of course it would have been spoiled if we had to wait another day. While I felt bad for the CS Rep, he was very understanding when I told him I had it with the poor service and had no choice but to cancel the service. I don't know what happened to Marley Spoon but I was extremely disappointed to have to cancel the subscription as we really like the quality of the food they provided. The other food services just didn't compare.

First month or so all was fine. An occasional missing item but I'm well provisioned here at home... then they moved my date 4 days... and box was charged, but never shipped or delivered (illegal). Took several days to get a response... no explanation, apology... following week (almost three weeks since last box received) THAT BOX CAME THREE DAYS late (from their already changed delivery date) w several missing ingredients,... but no head up it was delayed... next two boxes also arrived three days after their email confirmed... at some point they changed the cold pack delivery to "warm pack?" Using insulation instead of ice... or maybe had to do with the fact that food was sitting in someone's garage or car for days... food rotten, slimes, smelly. There will be lawsuits from hungry folks w no other options eating this food and getting very sick. Costumer service and communication non existent and only way to get compensation is to protest the charge w credit card... which is easy with their emails confirming the "due" date, a screen shot of actual delivery from shipper, and photos of gray warm meat, slimy rotten vegetables, crushed yogurts... no way to depict rancid smell or missing ingredients... but no necessary. Go right to charge company or you'll be offered "refunded $8.99 for shipping" as compensation for the loss of $96 worth of food... during times of food insecurity... meanwhile... they obviously (read other reviews) can't service current clients, but continually push the "send free box" promotion to exponentially keep trolling for even more clients... resulting in even less control over quality, shipping, communications... Go try blue apron... save yourself and your peace of mind

I gave two stars because when you actually receive your meals, most of the recipes are quite good and easy to follow. However, this is only when you receive your meals. I was a Marley Spoon customer for a little over two years. There were too many times where ingredients were missing from meals or when they forgot to pack an entire meal altogether. Sometimes a month would go by and there were no problems, but then you would get 4-5 weeks in a row where there was an issue with the order. But then several months ago, things got worse, and there were weeks where we didn't receive our order at all. The worst part was that Marley Spoon would never contact us to apologize and let us know our order wasn't coming. So either they had no idea we never received the order, which shows insufficient oversight of their orders, or they knew about it, but weren't considerate enough to just send a quick email letting us know. Either way, it reflects poorly on the company. We tried to hang on, and hope things would get better, but over the past two years, everything got worse. The meal delivery/reliability got worse, the customer service got worse, and even the quality of the ingredients also got worse in my opinion. What finally made us give up is that we have not received our order for the past 2 weeks without any email or other type of notification from Marley Spoon. You are welcome to take your chances, because many of the recipes are good, but for us, all of the other issues that go along with it just weren't worth it anymore. I'm sure there are other meal delivery services out there with similar quality recipes but are much more reliable and that actually seem to care about their customers.

I ordered not having been smart enough to research and read reviews. I've tried several home meal delivery kits and this by far the worst. First, you have to pay up front before the first delivery. If you want to cancel, too bad. Second, I requested delivery on a Tuesday. I came home from work on Monday night to find the box on my front porch! I have a reason for having requested Tuesday so this early delivery was not appreciated. Third, all items that need to be frozen or kept cold, regardless of what meal they belong to, are tossed into one bag, no separation. A bag of peas had split open and all of them were rolling around inside the large bag. The three meals are placed in brown bags and sealed with a huge sticker. Each bag basically has to be torn open. The meal cards were thrown in during the packing process, instead of after, so they were wedged between items and damaged. After tearing open the bags I had to go through all the items in the bag as well as through the random product stashed in the large bag to match ingredients against the cards. In addition to losing the peas, a carton of cherry tomatoes was missing from the box. I contacted customer service via email on 2/10 and got the robo response indicating it had been received. On 2/13 I had yet to hear back so emailed them again. It's 2/14 and I still have heard nothing. Aside from this, it's not as user friendly as other services. Two examples: a can of whole steamed tomatoes was included for the recipe. The instructions were to "use kitchen shears to cut tomatoes until finely chopped." Um, send a fresh tomato or a can of diced tomatoes. And wouldn't a knife be easier? Then for the same recipe a small block of Parmesan was sent with instructions to grate it. All other services send the cheese already grated. The meals were good but unremarkable. No problem with freshness. None of these things are a big deal to me in and of themselves, but all together in one shipment (the first shipment at that) makes for a really, really big desire to never use this service again. I have cancelled and would discourage others from trying it.

From missing ingredients to soggy vegetables. The company's mission statement is far from the service rendered!