Martha & Marley Spoon

The recipes and selection is subpar. Everything is mediocre at best except the customer service. Which, quite literally, blows $#*!.

Don't try contacting them cuz zero $#*!s are given. After pausing my subscription and cancelling any box forthcoming I randomly had an order process that I received no reminder for. I couldn't cancel it despite it being processed today?!

They "don't wanna waste food" so they can't do anything about it but I guess they don't care if it's wasted and goes right in the trash offsite/at my home.

Underwhelming.

My wife and I have tried almost all meal kit delivery services. I decided to try this one and to be honest the recipes and variety of options each week are great. We had some really great meals and they are pretty easy.

Now the bad part - they have the worst quality assurance in the business. Most boxes are missing ingredients. We've been sent the wrong ingredient bag (one for a different recipe). And finally the straw that broke this camel's back, they only included ingredients for 2 out of 3 recipes in our latest box. It was extremely obvious and I don't know how they could have missed it - there was a ton of empty space in the box with the missing bag.

Finally - the garlic. Oh boy. They include a whole head of garlic for every recipe that needs garlic (and most call for a clove or two). The good thing is we haven't had any problems with vampires lately, but we literally have about 10 heads of garlic in our kitchen with no clue what to do with it!

Sorry Martha, you may have great recipes but this just isn't working anymore. We'll be saying Hello to something more Fresh ;)

Pros:
- Very nice recipe cards.
- Variety of recipes.
- Excellent for learning how to cook things a variety of ways, unlike HelloFresh that has you roast every vegetables.

Cons:
- Most of the recipes are good, but never great, especially the second side with every dish.
- Instructions are often unclear, for example, if you follow the directions literally, one recipe has you add fresh ground beef to scalding hot bacon grease.
- The packaging is terrible, it is very often that the ice packs and ingredients like yogurt, sour cream, and corn are broken up and spilled all over the interior of the box. I spent six weeks with this service and every single box had issues with losing ingredients due to packaging.
- Missing ingredients also plagued me nearly every week.
- This meal kit is more expensive and requires you to have more on hand than most other meal kits.
- Customer service takes awhile and the result isn't satisfactory. I lost a whole meal for two due to packaging errors and they gave me credit for $7 two weeks later.

I expected a lot out of this meal kit with Martha's name on it, especially for the price. However, there are way too many issues with this kit that I'm not surprised it is not the leader in the market. I would rather stick to the monotony of HelloFresh over this.

The WORST meal delivery box I have ever used- and I've tried most companies. The flavors just aren't there! The recipes sound great, and they offer so many options that look appealing, but they turn out incredibly bland. On one occasion, we weren't sent the steak for the meal, and I contacted the company and they refunded only $11? Out of the $30. They said it was justified because we still received other ingredients, even though we couldn't make the meal without the protein! On another occasion, the salmon we were cooking began to REEK. Like, completely rotten. Our entire house stunk the rest of the night. We were too scared to eat it. Portions of meat are also smaller than other delivery services ie, 2 steaks for 4 people. I have had 8 meals by this service and have not had one I would want to have again. Cancelling permanently.

I'm here because Marley Spoon blocked me on facebook.
Here is the review they deleted.
I received a box I paid full price for on 7/25. It was completely busted, the box was leaking, the meat and ice packs mixed and all of the vegetables were covered in it. I couldn't eat any of it.
I immediately contacted customer service and I was to get a refund and a free box for my next one for the inconvenience. Well, I got charged this morning for the "free box" and I STILL DONT HAVE MY ORIGINAL REFUND. This company is shady and I am going to tell everyone who will listen that this is the case.
I talked their customer service rep "Michael" on the chat, since their phone hours weren't posted, was able to cancel my current box (instant refund, crazy) but still nothing about my other box. I will not be receiving the free box for my inconvenience at all. I have cancelled my account and this is the most rude customer service rep I've ever talked to. Avoid this company and meal service!

1) Not user-friendly.
We ordered from Marley Spoon/Martha Stewart for the first time this week. The shipment arrived as scheduled on Wednesday. The food came poorly packed and aggregated together rather than packged by as meals. The beef was tough. The meal, Mongolian BBQ tasted odd. The instructions needed to prepare the food are not included in the packaging, you have to get them online. This is just not a user-friendly system.

2) Poor Customer service
We called to cancel the day after our first shipment. The first agent said they had already shipped the second shipment. When I asked for a refund he refused stating that we had six days to cancel and we were past that point. I asked for a supervisor. She re-iterated the same thing. Our delivery day is on Wednesday. I spoke to them on a Thursday. The last time I checked a week has 7 days our next shipment should not have been sent or changed until the next day. I attached a screenshot to this review it says 5 days. Based on their web it should have been Friday before we were charged.

3) Simple Solution Denied:
All I wanted was a refund for a package we did not want and was sent against our wishes. Too much for them to handle.

Summary: Buyer beware - if you sign up for Marley Spoon, you will have a minimum 2-week subscription rather than a one-week trial run if you are unhappy.

I have tried pretty much every Cook@ home program out there (Blue apron, Sunbasket, etc) but I havent tried Marley spoon yet so I decided to give them a try. Tried Marley spoon... worst idea ever. The vegetables were of poor shape... I mean I could have picked better veggies from the supermarket myself... obviously I was upset with the quality of food so I tried to cancel and get refund of next shipment of Marley spoon and they REFUSED to give me my money back. I tried to even reach out to their supervisor/CFO and STILL NO RESPONSE! Wow. They really proved to me that they dont give a damn about their clients so obviously I will not be purchasing from them ever again and cannot recommend them to anyone.

Spoiled meat, incomplete recipes, poor packaging. DONT DO IT. This is trash. I sent a "report" and ALL I got was "we are too busy to get to this." Sooo yeah. Run. Martha $#*! It All

I have to say I am very disappointed. I received my first box yesterday, and when it got here, it was warm. I received it straight from the Fed Ex guy myself, so it wasn't sitting out at all. I went to make the Broccoli and cheese tortellini, and the Parmesan was missing. I went through the box to make sure I hadn't missed anything. When I went to get the items for my dinner tonight, the sirloin for the garlic lime marinated steak was missing. So I have no steak for the dinner I was planning on this evening. The Parmesan I can overlook, but the steak I cannot. Can't make the dish without that. I was excited to try this service, as I have a friend that has said great things, but my experience has been completely disappointing to say the least.

Subject: First order. Cancel my account! Official notification.

Received the first shipment today. Eggplant is all scuffed up and brown on top, romaine has brown edges, thigh meat chicken is swimming in gross blood and by the way I eat chicken Breast.

Most importantly. The box was delivered in front of my house where anyone could have taken it. Your shipping directions said to open gate and leave at front door. Perhaps you can use Fed Ex. They put packages at the door. Your food is super expensive. Use a more reputable delivery method.

Weight of the box. Weighed 16 pounds AFTER I removed the perishables! Felt like 25 lbs when full. Too heavy for me.

Ravioli. I was expecting a Martha Stewart brand not some brand I can purchase at Walmart! Really you can do better than this!

I wish to cancel my account. Yes even prior to tasting anything. I would never buy lettuce with brown edges, scuffed eggplant. You forgot the radishes altogether. Nothing looks all that fresh and it all needs to be cooked right away!

P.S. I tried to call your *******513 number. Martha's outgoing recorded message
Told me there was no one there to take my call. If you plan to sell to PST, you should keep PST hours. It was bit after 6PM just after opening the package and it is dinner Time!

Attached is a photo of the shipping label and another one of the inside of the box with overkill on the ice packs.

This is my 4th and last order. My first order was delivered to my apartment office and wasn't given notification o pick it up. My instructions were to leave at my door, as I am home during the day to put ingredients away. When I contacted Marley and Spoon they gave me a half credit for the box and said they would contact the delivery company. I was told because of how they package their meals it should still be fine as long as the meat is not warm to the touch, which it was. My second and third orders were delivered to my door but ingredients were not fresh, produce was wilted, meat seemed questionable. This last box, delivery date today, was also delivered to the office, which I won't be able to get until tomorrow because the office is closed again. So this box will have to go in the garbage again. I have asked for a full refund, I am waiting on an answer. I don't recommend this at all. The main reason for ordering is because the items come directly to you, convenience, and you can make a meal quickly, can't if it's not delivered to you. I don't know about you, but I am not going to eat anything that has been sitting in a box too long and when the produce looks bad can you trust it at all? No thanks!

ABSOLUTLEY HORRIBLE! If you are looking for a company that executes poor delivery, auto pay on your credit card (that never stops even after you request cancellation) and customer service filled with excuses this is the company for you! What a gimmick! I responded to a radio advertisement for Martha and Marley Spoon Advertising 3 free meals on your first order. Not only were my meals never credited, but delivery was off track, perishables left outside of my home at weird hours of the day (all day), my credit card being consistently charged over and over even after I requested an immediate cancellation and battling customer service rep's through a 3rd party affiliate located in UK. STAY FAR FAR AWAY! This "service" by far the worst and is awful.

They canceled my account because they said I didn't qualify for voucher. They set up my account then canceled my order.

I recently cancelled my service due to spoilage in every shipment. I chose this service because I was tired of the lesser quality of ingredients provided by other services I had tried. I believed that Martha Stewart would not lend her name to a service that did not deliver superior products and service.
My belief is 1) Economy shipping lessens the quality of the perishables. 2) There is poor QA in packing the boxes. Many times, leafy greens, tomatoes etc. were packaged underneath potatoes and heavier items. 3) The cold temperature some produce is exposed to further assists in its early spoilage.
Personally, I have never tasted a bread product included (other than tortillas) as they all had mold on them.
I contacted customer service. Expressed my concerns about the spoilage, temperature possibly being an issue, and of how worse it might be in the winter with the extreme cold.
The response I received was 1) I should have contacted CS about the spoilage for credit (did I not just do that?), and 2) I should alter my meal plan to contain more pasta and non-perishable items.
I mean, that kind of sealed the deal... I chose one of the more expensive meal plans, and one I was completely happy with recipe wise, quality wise, instruction wise, etc. But hey, I should just go with the all carb option so there is no spoilage and Marley Spoon makes a huge profit?... No thanks. The problem is not on my end, it is with Marley Spoon not delivering.
**It was chilling to see so MANY reviews here by persons with the same issues! Lots of produce is susceptible to extreme cold... I think freshness is certainly an issue, but so is the packing method.

First order arrived 5. 20. 20. First, there were MISSING INGREDIENTS! Ordered three meails only received two. Missing was an entire steak meal. In addition, the two meals we did receive were both missing ingredients. In addition, we received the wrong recipe menu cards. Emailed the support team immediately after opening the box to report the missing items. As of today 5. 21. 20, have not recieved a response other than an auto email informing that my email was received. Second, POOR QUALITY! My husband tried the mozzarella cheese right out of the package and was unable to chew it. He compared it to chewing bubblegum (it never dissolved in his mouth). He than proceeded to melt it and it never fully melted. After one delivery, I have cancelled our subscription. SERIOUSLY DISSAPPOINTED! IT WAS HORRIBLE! Would not recommend! There are better subscription services (i. E. Sunbasket and Blue Apron). I tried Martha & Marley Spoon to add variety, but that was a mistake. Still waiting on a refund and/or minimum a response.

They charged my debit card without my authorization for $60! And all the meats I received were spoiled! STAY AWAY FROM THIS COMPANY!