Christy Z.

I ordered not having been smart enough to research and read reviews. I've tried several home meal delivery kits and this by far the worst. First, you have to pay up front before the first delivery. If you want to cancel, too bad. Second, I requested delivery on a Tuesday. I came home from work on Monday night to find the box on my front porch! I have a reason for having requested Tuesday so this early delivery was not appreciated. Third, all items that need to be frozen or kept cold, regardless of what meal they belong to, are tossed into one bag, no separation. A bag of peas had split open and all of them were rolling around inside the large bag. The three meals are placed in brown bags and sealed with a huge sticker. Each bag basically has to be torn open. The meal cards were thrown in during the packing process, instead of after, so they were wedged between items and damaged. After tearing open the bags I had to go through all the items in the bag as well as through the random product stashed in the large bag to match ingredients against the cards. In addition to losing the peas, a carton of cherry tomatoes was missing from the box. I contacted customer service via email on 2/10 and got the robo response indicating it had been received. On 2/13 I had yet to hear back so emailed them again. It's 2/14 and I still have heard nothing. Aside from this, it's not as user friendly as other services. Two examples: a can of whole steamed tomatoes was included for the recipe. The instructions were to "use kitchen shears to cut tomatoes until finely chopped." Um, send a fresh tomato or a can of diced tomatoes. And wouldn't a knife be easier? Then for the same recipe a small block of Parmesan was sent with instructions to grate it. All other services send the cheese already grated. The meals were good but unremarkable. No problem with freshness. None of these things are a big deal to me in and of themselves, but all together in one shipment (the first shipment at that) makes for a really, really big desire to never use this service again. I have cancelled and would discourage others from trying it.