Macy'sReviews 1,465

Worst customer service. I shop online to avoid dealing with Macy's poorly trained and unmannered personnel. Today, they canceled my online order. Just like that. I received a confirmation yesterday, but today, it's been canceled. I got an email and call that my order was canceled because someone blocked my account.

There was no problem with my account- same billing & shipping address, same people on the account - NOT A CHANGE in 12 years. Took 45 minutes on the phone to try to find out how to 'avoid' this type of mistake in the future, but got nowhere with 'customer non-service'. I was told to put my online order through again, because they can't undo a cancellation. I wanted to cry. No. I will not put in the order again. You've lost my business for good.

Other online business try to improve by sending out customer surveys. I've never gotten one in the past 10 years of online purchasing with Macy's. Trying to talk to a 'manager' on the phone is an exercise in frustration.

They just don't have the variety they have in store, and shipping is really slow. Don't recommend buying online at all.

I ordered a wedding shower gift from Macy's online. I was asked at checkout if the item was a gift and I said yes. I assumed since I did not request gift wrapping, the gift would be shipped to me. When I went into tracking I learned that the gift was shipped directly to the bride-to-be. I have yet to hear from the bride that she received my gift. I will never check "gift" on future orders from Macy's. No where did they indicate the gift was being shipped directly to the bride-to-be.

The only reason I even give it a star is because my boota came in the mail on time AT LEAST. I bought two different pairs of boots almost $200 dollars for both and neither of them lookes anything like thw pictures of what was supposed to be delivered. And apparently none of their $#*!ing sales reps barely speak english. But yay now I will have to take them back to the store MYSELF to MAYBE get my own money back! Ugghhh $#*! you macys never ever ever ever again. How do they have their own parade but can't even have even okay customer service?

I recently ordered a long winter coat and received it a lot earlier than was expected. I have ordered quite a few things from Macy's online over the past few years and have never had a problem.

Macy's sends voluminous amounts of promotional literature and coupons. If you want to be "green" and stop paper billings you can. However, if you want to stop promotional brochures and catalogues then they will no longer give you electronic coupons in your shopping wallet. This makes no sense at all. Why have a Macy's credit card if you don't get any discounts once you stop their promotional mailings. BTW, you can sign up to get all their info electronically. But if you don't get the promotional PAPER mailings, you don't get discounts. Macy's needs to get on board with conservation! I'm done with Macy's until they do.

Order expensive ring for wife 12/17/14, order cancelled because they couldn't reach me by phone (to re-verify my order?!).
I called them & reordered this 2,500. Ring on 12/18/14 & they said it was all set.
I get e-mail on a2/20/14 saying Order Cancelled.
I CALL THEM AGAIN.
They attempt to explain (nothing). They begin to reprocess YET ANOTHER Order.
They tell me,... "out of Stock".
PITIFUL order processing & customer service.
NEVER AGAIN!

Truly terrible customer service. I just finished call #3 trying to get an e gift card refund. I'm w the AF overseas. If you have an APO or FPO address stick w Kohls, Penny's, Amazon, anyone but Macy's. The refund is supposedly done but now I get to wait 7 - 10 business days for my money to come back. I'll believe it when I see it. The issue was my billing address, I could go on but I'll stop here. Their fault, their business practises suck and like I said, if you're overseas... stay AWAY from Macy's.

I ordered a male dress shirt and a pair of cufflinks. I was very pleased with the service. I did not have them mail it to me because I needed them within two days so I made then a pick up at store order. I was very happy when I got a text about one hour after I placed the order online that my order was already ready for pick-up! It was pretty great. Very fast and I got what I ordered, I wish every site was as good as Macys. THEY EVEN GAVE ME A DISCOUNT I HAD NO IDEA ABOUT! How sweet is that? They helped me save money. So I will be doing a lot more shopping with this honest, and great servicing company.