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MAC CosmeticsReviews 267

3.5

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MAC Cosmetics Reviews Summary

The company enjoys a strong reputation for its high-quality products, particularly its iconic lipsticks and foundations, which many customers praise for their performance and variety. However, significant concerns arise regarding customer service, with frequent complaints about product defects, order fulfillment issues, and inadequate support during returns. Customers express frustration over lengthy wait times for assistance and lack of follow-up on inquiries. While the brand's premium quality is acknowledged, these service-related challenges may deter potential buyers and impact overall customer loyalty. Addressing these operational shortcomings could enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

service
48
value
47
shipping
35
returns
31
quality
45

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Armenia
4 reviews
0 helpful votes
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Won my heart)
April 23, 2024

I love these cosmetics, I tried lipsticks for the first time in 2017 and the love doesn't stop! Good quality tantalum foundation, and recently tried the makeup brushes!

Date of experience: April 23, 2024
AE
1 review
0 helpful votes
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Excellent service!
February 27, 2024

I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious.

She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin.

Keep it up Precious!

Date of experience: February 26, 2024
Canada
1 review
0 helpful votes
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Price change
January 17, 2024

I ordered three items that cost $62 through PayPal on Mac, a week or two later I got an email saying the pricing was changed on PayPal and Mac changed the pricing to $70. Like why can they even do that once I've already paid?

Date of experience: January 17, 2024
Israel
5 reviews
0 helpful votes
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Good products
January 16, 2024

I've been using matte lipsticks from this brand for several years now, and the shades are perfect for my complexion. Recently I tried the eye palette, the colors are well-pigmented, and I liked everything.

Date of experience: January 15, 2024
Utah
1 review
0 helpful votes
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I have spent $400 on MAC makeup in the past few years. It has become my go-to. However, upon never receiving a package recently, I called costumer no-service and was very frustrated by the entire ordeal. Though they never gave me tracking information and the "track my order" button in the email they sent me led to incomplete info, they said it was not their problem that I never received my item. It was such a frustrating call that I don't plan to ever use their bloated, difficult website in the future. I have had other problems in the past with their website and orders not going through, but this person-to-person conversation was the WORST and enough for me to take my business elsewhere.

Date of experience: December 27, 2023
Florida
1 review
0 helpful votes
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Customer service
December 7, 2023

This company has the worst lying customer service employees ever! I've had the worst experience with shipping! I DO NOT RECOMMEND. Awfull service

Date of experience: December 7, 2023
Pennsylvania
1 review
0 helpful votes
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Beware before you buy
December 1, 2023

I used liquid eyeliner. It didn't stay on. I walked into a free standing store that was an hour away. I asked if I needed a primer. They said I could use or not use a primer. I didn't find that helpful. I asked to see pencil eyeliner and purchased the one they advised. I wore it one day to work. It was on my upper eyelid and transferred to my upper lid. I called and got the online customer care personnel. They said they can only help with on line order returns. I went to MAC in Macy's. They said I couldn't return it since I bought it in a free standing store. They also said I have hooded eyes and should have purchased waterproof eye liner. I drove to King of Prussia Mall only to learn the MAC store closed. So now I have a poor quality product, wasted several hours with phone calls and trips to 2 stores, and would need to drive an hour if I wanted to return to the original store. Do not buy their products

Date of experience: December 1, 2023
Canada
4 reviews
3 helpful votes
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One love
November 16, 2023

MAC's iconic lipsticks are a staple in my makeup collection. The color payoff is incredible, and the range of finishes, from matte to satin, provides versatility for various occasions. Whether I'm looking for a bold red lip or a subtle nude, MAC has never disappointed.

Date of experience: November 16, 2023
Spain
1 review
1 helpful vote
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Una porquería!
September 19, 2023

Tanto MAC MAC y resulta tener una calidad peor que las demás compañías! Me he gastado 200€ en productos y me arrepiento un montón. El pinta labios te reseca los labios, el rímel no lleva casi nada, el delineador de ojos se borra y la base de maquillaje deja unas rayas y manchas en la cara que sólo con la mano la puedes cubrir bien, la sombra no dura ni 3 horas. Tanta publicidad y tanta fama que son buenos pero no es verdad! Por lo que vale ni merece mirarlos! No vuelvo a comprar nada!

Date of experience: September 19, 2023
Canada
1 review
0 helpful votes
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I bought several items for my mom and was disappointed. We got a damaged kit, and the powder looks used.

Date of experience: August 29, 2023
Texas
1 review
0 helpful votes
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Racist, unhelpful and rude.
I never knew all the bad things about MAC Cosmetics. I do now and will never buy from them again!

Date of experience: July 22, 2023
AE
1 review
0 helpful votes
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Compliment
July 1, 2023

I would like to thank Ms. Reeda who works at Mac make up Dubai Mall. I left the store as a satisfied customer and this is all because of Reeda who took the time and was very patient with me to find the right foundation. The company is lucky to have

Date of experience: July 1, 2023
Canada
2 reviews
5 helpful votes
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Return policy is a joke
June 20, 2023

When you return a product they do no refund original shipping charges (which is normal) then you get to pay to ship it back (not normal). What is the point? Won't be ordering from them again. EVERYONE HAS FREE RETURNS.

Date of experience: June 20, 2023
New York
4 reviews
9 helpful votes
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I recently tried the MAC Hyper Real Foundation in Rose Gold FX, and I must say it's been a game-changer for me! As a girl who loves makeup, finding the perfect foundation can be a struggle, but this one truly impressed me. The shade matches my skin tone beautifully, giving me a natural and flawless finish. Not only does it provide excellent coverage, but it also feels lightweight and comfortable on my skin, allowing it to breathe throughout the day. I love how it blends effortlessly and gives me a radiant, dewy glow without looking greasy. It's long-lasting, staying put even during busy days or special occasions. MAC has truly outdone themselves with this foundation, and I couldn't be happier with the results. It has quickly become a staple in my makeup routine, and I highly recommend it to anyone looking for a foundation that delivers both style and substance.

Date of experience: May 17, 2023
Michigan
1 review
0 helpful votes
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I never received the makeup value set that I ordered and was charged for initially/ I didn't want my money back at first I wanted the products I ordered. Instead after a month of phone calls I finally was refunded. Never again will I order from mac so disappointing. I used to love Mac but they have gone down hill nowadays u can find better for a better price too

Date of experience: May 2, 2023
Texas
1 review
0 helpful votes
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I brought a set of detail brushes,and 2 types of beauty blender.I swear,and Ian very honest that a big chunk of the brush feel off as soon as I used it for the first time,and the tip of the brush got split.I thought it's just that brush,but the other brushes start peeling off as well.the beauty blender split in half when I was washing it.really? I thought MAC is a good brand,and have quality products,but not at all.I will never buy brushes,or beauty blender from them again.
Very disappointed.you just lost a customer MAC.

Date of experience: January 27, 2023
AE
1 review
1 helpful vote
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I have been using this foundation for years now, it works for me, but lately am getting discouraged that everytime I want to purchase for a new one I have to call nearly all Dubai branches looking for it. I keep giving my number and I never get a call back when it's available in stores, until I will go back again to check.I always use it until its totally finished. Is it still on or its no longer in the market.

Date of experience: January 5, 2023
GB
2 reviews
0 helpful votes
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I absolutely adore the MAC "lipglass". I have purchased about 30 different colours over the course of several years now and the coverage, colour and wear never disappoints. Genuinely the only lipglosses that I actually end up finishing and using up completely. The C-THRU gloss works great over a baby pink lipliner for glossy ombré lips.

Date of experience: December 27, 2022
South Africa
1 review
0 helpful votes
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Courier service
December 16, 2022

Please don't use ARAMEX. Their services are very poorly and their packaging very bad! And if you phone them about a problem, they just hang up. And that after several minutes of waiting!

Date of experience: December 16, 2022
California
1 review
0 helpful votes
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Be professional don't be races. You get pay to help people not to ignore them. Who lose customers is the company

Date of experience: December 8, 2022