Rivka S.

The seller and I agreed I could return my item by regular mail since I received my item by regular mail, they even told me how much it would cost and not to send through the post office. I used their own packaging and sent a photo to confirm the return. The seller now refuses to honor their agreement so I opened a case with Etsy. Etsy won't refund me because I can't prove the seller received my return. If they bothered to read the conversation between myself and the seller the seller told how to return my item and you can't send a tracked item to a PO Box! What a scam! Way to rip off a person with a disability. They closed my file with no explanation or anything. I guess Etsy let's sellers rip off buyers now.

When you return a product they do no refund original shipping charges (which is normal) then you get to pay to ship it back (not normal). What is the point? Won't be ordering from them again. EVERYONE HAS FREE RETURNS.