LyftReviews 908

In NY, the drivers never ever pick you up where you request. You have to find out where they stop and hope you can get to where THEY decide to pick you up before they leave and have to pay a $10 no show fee. LYFT should be charged with fraud.
Drivers are nasty when you ask they why. Customer service is worse then the drivers. I wish I could give them a minus 50 stars... they are absolutely the worst company that has existed. Should be reviewed by the BBB and their operation shut down.

On 11/4 I used Lyft for the first and last time. I set up an account and ordered a ride from my home in Hillsboro, OR (next to Portland) to a Winery in Hillsboro (15 minute drive from my home). Driver was super and the ride to the winery was perfect. Later in the evening I logged into my app to order a ride home and was very surprised to find that I was now "not in their service area". Lyft provided the 8.5 mile ride one way - but was unable to get me back home. I set up an Uber account and got home via Uber. To compensate me for the inconvenience, Lyft offered 2 $5.00 credits for separate rides. The credits expire in one month. This doesn't help me at all and I asked them to cancel my account. It took 3 emails to get them to agree to deactivate my account. Not a fan of Lyft.

I started driving for Lyft in June. Was also promised a $300 bonus if I completed 300 rides. Of course I called them and due to the background check and the time they release you on the road, I was already 15 days into the deal before my first ride. I had no idea, followed up with them and of course no bonus. Lyft steals money from their drivers and passengers. They care more about their compensation than your effort. They have recently made it more difficult to make money with only 10 power zones now in Chicago where I would make 230 on average for 25 rides in a day to now $150 that does not include gas and oil. Lyft im glad I found employment elsewhere, YOU CAN KISS MY $#*!!

I am very distressed and very upset. I took a LYFT ride today at 2:42pm and unfortunately left my phone in the back seat of Imran's car. I noticed immediately and went into track mode to contact Inran the driver. As I am tracking my IPhone, I could see that it was traveling inside the car, so I call customer service and they say that they will email the driver and I have to wait for driver to check his email? This was at 3:07pm, it is now 12:35AM and still no answer from LYFT or Imran, I keep calling them to get updates and nothing yet, I also asked to speak to a Manager and they said the Manager will call me back and hasn't done so either. This is unacceptable and POOR CUSTOMER SERVICE. I know LYFT is cheaper than UBER and that's why I went with your company, but as of today and the inconvenience and anxiety that I am going through I will be reconsidering LYFT. This is a work phone and it may cost me my job. Waiting for the driver to check his email rather than callimg or texting the driver is POOR, POOR customer service and I may never get my device if Inram doesn't check his email.

I have spent the last 30 minutes trying to discover WHY I cannot schedule a ride. Instructions say this is available in Denver however attempting this gets zero results. The instructions say click on clock on the app BUT there is NO clock to click and NO reason why. I have exhausted every possible method of trying to figure this out and have zero results. You would think a company that is in direct competition would be able to tell a customer why the app is not behaving as described. If they cannot address a simple issue like this why would I even want to ride with them?

I take short 'round robin' trips. A lot of people do in the Buffalo area. To the convenience store, to pay a bill, etc. It took both Uber and Lyft a few months to figure out how to do this in Buffalo. To start, even though I had a 50% off credit and the trip would be $10 before the credit, they would put a $15 hold on my card. I thought that was too much and I complained They gave me credits. NOW the hold is $25. So today I get to the store 1 mile away and my card declines in the store, for my 3 items. I had to go home empty handed and the hold wasn't removed until the total $5.85 fare was paid. I had to then call Liberty Yellow cab to go back to the store.

I am a Lyft driver and I constantly get harasssed by Lyft representatives. After I lodged complaints, I started getting adverse reactions from Lyft. They abused their powers to trick me into such a situation where I cant drive for no fault of mine. Then again when I call, they keep harassing me over the phone for 30 minutes. They are so f***** up that they dont even keep the communication record in their system so that they dont get caught at a later time. They will force you to things thats technically illegal and might cost you massive amounts of monetary fine. If you dont listen to them, they will start harassing you.

I cant say that my entire Lyft experience has been a bad one. I have had some really nice drivers but then there are the shiesty ones. The ones that piss me off are the driver that cancels your ride. Ive had a few drivers cancel me stating, that I never came out for the pick up. This was totally false. I suggest that you screenshot every move especially when they are close to your pick up location. Remember theres a blue circle that shows your exact location on the Lyft tracking map. I have been taking pics of all of this for anyone that want to play games. I also send text and call the driver to make sure that theres no discrepancies about my location. I do understand that they are not suppose to text and drive; however, the directions for my pick me up is ALWAYS very detailed. Im ready to send pics to plead my case for anyone that would like to try me. My other gripe with Lyft is not having a direct line to speak with a representative about issues like this! This is the biggest problem that I have with this company. Overall, I have had more good experiences than bad ones. Ive never had to wait too long for a ride. I recently found out that messaging the company via Twitter gets a fast response. I will do this from now on but for cases like the ones that Ive experienced people should be able to contact a live agent.

This car company has the worst and most dangerous drivers.
I am a tourist from India and was in a Lyft car in LA. The driver made a wrong turn and slammed into another car. My shoulder was severely injured. This was on 9/1. I got an email from them saying that they were sorry and asked me how I was. I told them that I was in severe pain and had to visit the UCLA emergency room and Urgent care in Venice and sent them the medical bills. Some people from Lyft, their insurance company, the driver's insurance company etc were in touch with me for a few days after the accident. Since I had no insurance, I have had to pay all medical expenses myself. I have spent several thousand dollars on medical expenses on what was supposed to be a vacation. Besides this I have had an MRI taken(cost $600). I have a severely torn rotator cuff and may have to have a surgery. This is mid-Oct and I have heard nothing from them even though I have tried calling them several times.The last time I called they said it could be the other driver's fault and I should contact him and his insurance company. What a joke! It's mid Oct and they are still denying that it was their driver's fault!
I have Bliss, Uber and Lyft apps on my phone. Why is it that I only get emails from Lyft telling me to become one of their drivers and I can make a few hundred a week doing so? It's because they hire unqualified, cheap and dangerous drivers who can drive their passengers to their grave. Dont use Lyft if you value your life. Pay a little more and use one of the others. I have had a very painful and expensive lesson with Lyft. I will never use it again and would advise anyone who values their health never to do so as well.
Any company that doesn't accept responsibility for the health/lives of their customers doesn't deserve to be in business.

I have used Lyft 200+ times in the past 18 months. Recently their web started refusing my credit card information, a problem they admitted was theirs, although they insisted I snapshot whatever it was saying when it refused and send to them. The idiots couldn't understand it wasn't saying ANYTHING and I repeatedly requested they call me, which they never did. It merely refused the info. I gave up on the 6th email and deleted my account. They'll be bankrupt soon with idiots like this working for them