Kathy S.

I am very distressed and very upset. I took a LYFT ride today at 2:42pm and unfortunately left my phone in the back seat of Imran's car. I noticed immediately and went into track mode to contact Inran the driver. As I am tracking my IPhone, I could see that it was traveling inside the car, so I call customer service and they say that they will email the driver and I have to wait for driver to check his email? This was at 3:07pm, it is now 12:35AM and still no answer from LYFT or Imran, I keep calling them to get updates and nothing yet, I also asked to speak to a Manager and they said the Manager will call me back and hasn't done so either. This is unacceptable and POOR CUSTOMER SERVICE. I know LYFT is cheaper than UBER and that's why I went with your company, but as of today and the inconvenience and anxiety that I am going through I will be reconsidering LYFT. This is a work phone and it may cost me my job. Waiting for the driver to check his email rather than callimg or texting the driver is POOR, POOR customer service and I may never get my device if Inram doesn't check his email.