Kim J.

I cant say that my entire Lyft experience has been a bad one. I have had some really nice drivers but then there are the shiesty ones. The ones that piss me off are the driver that cancels your ride. Ive had a few drivers cancel me stating, that I never came out for the pick up. This was totally false. I suggest that you screenshot every move especially when they are close to your pick up location. Remember theres a blue circle that shows your exact location on the Lyft tracking map. I have been taking pics of all of this for anyone that want to play games. I also send text and call the driver to make sure that theres no discrepancies about my location. I do understand that they are not suppose to text and drive; however, the directions for my pick me up is ALWAYS very detailed. Im ready to send pics to plead my case for anyone that would like to try me. My other gripe with Lyft is not having a direct line to speak with a representative about issues like this! This is the biggest problem that I have with this company. Overall, I have had more good experiences than bad ones. Ive never had to wait too long for a ride. I recently found out that messaging the company via Twitter gets a fast response. I will do this from now on but for cases like the ones that Ive experienced people should be able to contact a live agent.