In NY, the drivers never ever pick you up where you request. You have to find out where they stop and hope you can get to where THEY decide to pick you up before they leave and have to pay a $10 no show fee. LYFT should be charged with fraud.
Drivers are nasty when you ask they why. Customer service is worse then the drivers. I wish I could give them a minus 50 stars... they are absolutely the worst company that has existed. Should be reviewed by the BBB and their operation shut down.