On 06/17/2024 A Lyft driver (LUCIAN- IN A KIA NIRO) picked me and my husband up from the BNA Airport. At first he was being very generous helping us put our bags in his truck and then even offering me some over-the-counter drugs that he got out of his car compartment, due to me being in pain. The ride went well until we got to our drop off location and my husband was trying to get his cell phone off of the back seat when the driver pulled off without stopping even though he heard us tell him to wait and this was after we got our bags out of the trunk of his car. He knew that we needed to get the phone off the back of his seat and he intentionally drove off with the phone. We called my husband's phone over 20 times and he refused to answer the phone. I was once a Lyft driver and I know of the policies and I do know what's human and what is inhuman. What this driver did was in human and intentional. Since then, my husband has been getting emails that someone has been trying to get into all of his personal accounts but the codes has been coming to his new cell phone in which we had to pay our phone servicer to get a new phone. Little bit that the driver knew, my husband was recently a cancer survivor and had all of his specialist phone numbers in that particular phone that he drove off in. But the driver did not care. We reached out to Lyft and they never attempted to try to reach out to the driver they never even got back to us to let us know if they attempted or what other options could be done. The only thing that lift told us is that they are not responsible for missing and lost items due to their policies. A police report will be filed against this driver. I did take a screenshot of his name and the kind of car that he drove to pick us up in so he can never say that he did not pick us up. We had to disable that phone that he drove off in and I'm sure that this is not the only thing that this driver has stolen from passengers due to his action. I was at one point and anything that was ever left in my car I immediately contacted Lyft and I immediately return the item to the passenger. What this Lyft driver did was unprofessional, in human and intentional. I uninstalled Lyft app off of my phone and I would never be using their services again.
P.S. NOT TO MENTION HE CHARGED US FOR 2 RIDES THAT NIGHT!

Hi my name is Mary Nix and I am a Lyft Driver and will be making my exit with the company and seeking to work with an honest, ethical company who pays their Drivers.
How is anyone supposed to pay their Lyft car rental, rent, bills, purchase food, Baby Formula and diapers for their children if Lyft is deliberately not paying their Drivers. I started driving for Lyft to earn money not to loose money.
October 1,2023 was the 3rd time since starting with the company 3 months ago that they have refused and technically stolen my pay for 3 rides totaling $118.24.
But, when I messaged Lyft a couple hours after A ride request that I accepted at 8:48 AM, I picked up at her home in Upton, MA at 9:05am and dropped her off at Logan Boston International Airport at 9:47 AM on Sunday, October 1,2023 to express my concerns about not receiving my earnings for that ride and when I would receive it since my account still hadn't updated to reflect a missing ride payment of $50.24 which included her generous tip of $14.04.
I was told they were sorry for the inconvenience and since it was an upfront pay I have to wait 72 hours to receive payment.
On Wednesday October 4,2023 I messaged them again since it had been a little over 72 hours and I still hadn't received my missing ride payment. The person apologized for the inconvenience asked me to supply proofs and stated after an hour of back and forth messaging that they saw the payment was being processed and then proceeded to tell me to recheck my account and if it wasn't updated to log out of app and relog in for it to show my updated earnings.
I then asked how can I see my payment was received and updated in my account if you stated it being processed? A few seconds later the person deactivated the chat session and said to email for further assistance.
It has now been 6 days and I still have not received my payment for that ride on Sunday, October 1,2023 or the two prior.
It has been two days since sending multiple emails and getting no response and calling every Lyft phone number in existence and just to get told message them through the app or online and then get disconnected. They have blocked me from messaging them and still no payment. Lyft is a fraud, a scam and does not care about paying their Drivers.

Complaintsahainstdrierwent nowhere. My review of the driver cannot be seen by other riders. Company response was handled by a bot. Was told how easy it is to comtact them if I have further questions. Lo and behold, there is no way to start another chat with them to get my money back for the ride. Never again.

San Francisco Police, SFPD, Police Chief Mr. William Bill Scott, Target.com CEO, CEO Mr. Brian Cornell, regarding Lyft Driver, male, Mr. Pepe Jose Luis, NOVEMBER 7,2022 AT 2:18 PM California Pacific Time, threatened, "f$ck you n$gger do not touch my window, do not open my window, do not f$cking touch my glass, I do not f$cking need to move my seat fat n$gger, do not care you are disabled veteran with no legs, with wheelchair, do not care Lyft Logan Green, f$cking f$ggot at San Francisco office tells you Lyft accepts money and payment from Disabled Clients or customers, my glass, my window, my door, you f$cking n$gger I can touch your kids anytime, I no need ask you permission you disabled r$tarded n$gger, I no need f$cking ask you, I am Mexican not American, I no need follow you stupid N$gger r$tarded disabled people laws, I no care ADA Federal laws, you better tip me fat n$gger, it is raining I no need f$cking open glass or windows, or move my shotgun seat, you are the f$cking fat n$gger you better lose weight! I no need speak English, you better learn Spanish, you better answer my personal, PERSONAL, personal questions anytime I ask you, You better help me make conversation, you better listen to me I talk about my mental son he has mental disability but he never talk about my dirty car or dirty smell of cannabis or drugs, you n$gger, cannabis drug is legal, stupid n$gger r$tard! I only like white people because they stupid, always tip, they easy money, they rich, they no care dirty car, they have money, they rich...!" License 7SBT923 per POLICE, Address: 1690 Folsom St San Francisco, CA, *******, Target.com Folsom SF Store Manager Oscar, Store Lead Manager Deanna, Store Regional Manager Mckenna, San Francisco Police Department Off Duty Armed Security Guard, were Witnesses!

Last week I scheduled a 530am pickup from my home to the San Diego Airport using the Lyft app. It was easy, a low rate, and could confirm it was scheduled. I double checked the night before to ensure it was scheduled for the right date and time. Yes, everything was there on the app and was clearly shown on the apps added icon on the top right of the screen. 12 hours later, as I wait outside with my suitcase I brought the app up and the scheduled trips icon was gone. I thought maybe this was normal because the ride was about to pick me up. Shortly after the 53o-540a pickup never happened, I began to stress and trying to get info from the Lyft app if my ride was just late, or was it canceled, or should I start looking for another ride... I knew if I missed my flight to my extremely important event, it would cost hundreds, maybe thousands to book a later flight. Stressful. There was no way to contact Lyft or get help from an agent. As the clock ticked, now waiting another 20 minutes for an Uber, that soon I would probably be the idiot dashing thru the airport to catch my flight. In the end, I did make my flight, but the added stress of missing my mothers celebration of life, left a horrible feeling in my stomache and the frustration with Lyft lingered for the day. Later, I wanted to find out what happened with my Lyft and found it was impossible to contact them. I did try sending them a message thru the "report an accident" option( it was the only option where I could enter text) and clearly stated I was not reporting an accident but merely trying to get an answer as to why I wasn't picked up, and no warnings or cancelation reasons were given. That was 2 days ago and I never received any response. Obviously I will never rely on Lyft again for an ontime or scheduled pickup

I'm always ALWAYS waiting hours on end for my drivers. Multiple times they never showed and I had to walk 2 miles home. One reviewer said they walked 3 miles home in freezing temperatures? You better believe it! Although I live in Florida but rain or shine or even 9,000 degrees they just don't care. My last driver today, had the NERVE to scold me for "keeping him waiting" and yet didn't even bother to drive around the entrance one time like most lyft drivers do. I waited at Walmart by the grocery entrance watching EVERY car go by. I already had 2 drivers disappear and I didn't even know If I'd get another one. I had my mom schedule my ride because she's able to schedule in advance. My phone won't do that. We had the ride scheduled 2 hours in advance for 6pm and I was waiting outside walmart by the road at 5:45. My mom text me that my driver would be there in 23 minutes. That driver never showed. 20 or 30 minutes after the no show she gets another text, 26 more minutes. No driver. I'm standing looking and scanning all through the parking lot. Z trip cabs all over the place which is pretty rare. And Several lyft cars but none of them were for me. My drivers changed so much that my mom didn't know who my next driver was, or what kind of car. Finally a driver calls her and she tells me where he is and I start running with my shopping cart. The driver does not say a word on the ride home. I tell him where the house is but he's all moody and pretends he doesn't understand but he does. Because he repeats what I said and I point at the drive and he points. And then he gets annoyed when he passes it and speeds in reverse, then reverse speed in my drive. And then he starts harping on me for making Him wait! Would you believe that? He told me how "Lucky" I was because most drivers wouldn't put up with me, one of those riders who like to play around and make drivers go all over the place. And wait on them. Like WTF? That made me soo mad I wanted to strangle him! That was just WRONG! I'm just not even gonna... It's a good thing that driver got in the car and left because I was about to give him more than a piece of my mind. Lyft puts me through hell every freaking time! They have left me stranded and last time I did a scheduled in advance I waited 3 hours at walmart! So I guess scheduled rides in advance aren't a good idea after all. I guess, they think it's all fun and games.

On October 10,2020 my foot was ran over by a Lyft driver as I was loading my children into the car. I had contacted the Lyft company immediately and took pictures for their records. The first person I spoke with said they would send me a medical form through email to provide to the hospital if I chose to go. I never received this email. Three days later (which is funny since they conveniently waited until my Lyft Pink subscription was auto-renewed and paid) I received an email from Lyft stating that I would not be refunded for that ride or given any other ride credits as compensation for the incident. Lyft made it very clear, in fact, that they would do nothing to make it right. The only form of reassurance I was given was that they had "appropriately dealt" with the driver – whatever that means. Long story short, one of their drivers caused personal injury and endangered my children yet I was still expected to pay for that ride (meaning the driver still got paid) while Lyft made zero effort in customer service to right the wrongs caused by someone contracted through their service.

Because of not being able to afford the medical bills, I avoided a trip to the hospital by spending the next 48hrs with my foot elevated, wrapped, and iced. Thankfully enough, the swelling went down but the area is still bruised with a possible metatarsal fracture. I am glad I didn't go because it has been made apparent that there is a good chance I wouldn't have been reimbursed at all. With no medical document provided as promised, and the canned email stating policy and terms in lieu of basic customer service, it seems as though the only way this situation would be made right is through a lawsuit.

After reading multiple reviews, it seems like the issue of rider safety is a common occurrence – all with similar results of Lyft still paying the driver in question and providing the injured rider with little to no compensation or peace of mind.

I don't know about you, but I definitely can not condone supporting a company that continues to capitalize while putting their loyal customer's safety at risk.

For the record - I was an Uber Diamond user subscribed to Uber Pass for years. I never had a safety issue like this with Uber, but whenever ANYTHING went wrong I could contact Uber's customer service and they would immediately refund me for the ride and do whatever they could to make it right. I only switched to Lyft for the price (the base Lyft price was cheaper than the discounted Uber price. With Lyft Pink, the service was even cheaper). After this situation, though, I would rather pay the few dollars more to ensure my peace of mind when it comes to my family's safety.

I have been driving for Lyft for several months. Last week, they had a promotion where you get a $50 bonus for giving a certain number of rides, and I was one ride short according to their app. However, I recalled that I had completed a ride last week that I did not get credit for, due to my new phone's touchscreen becoming completely unresponsive all of a sudden, in the middle of a ride (I tried rebooting it several times, but nothing changed). THus I was not able to tap "drop off" after dropping off the rider, and their system did not count it as a completed ride. I reported this immediately after it happened, and I was given a "bonus" to compensate for the amount I would have been paid for the ride, but it did not change the fact that the ride was not counted as being a completed ride - even though it was completed in every way - and did not count towards my ride total for the week, which left me one ride short of the $50 bonus. So I contacted their driver support on the Lyft driver app to chat with "Lyft Support", and time after time they ended and shut down the chat prematurely, before I had a chance to respond, or before the issue was resolved - causing me to have to try to bring up the "support" chat again, which takes an inordinate amount of taps and is not easy to reach, in the app. One time the "support" person ended the chat after a few minutes, during which I was attempting to type a response. Then later on, they just ended the chat without even responding, after seeing that I was unhappy both with their refusal to honor the ride as having been completed and also unhappy with how I was being treated by them. They also tried to frame the issue to make it more favorable to their point of view, and to make it seem like I was being unreasonable and had no case. They tried to say that I ended or canceled the ride, which I did not do. They tried to say that the rider canceled the ride, which he did not do. They tried to say that the ride was not given or completed, which it obviously was (why else would I have been compensated for it, after the issue happened and I reported it?). They could also easily contact the rider and ask him what happened and he could confirm that the ride was given and completed - I asked them to do this, but as usual, they gave no response. When you chat with any other "support" person in any normal company, they always ask you if your issue is resolved, they don't just close the chat. But with "Lyft Support", they first try to catch you unable to respond immediately and then take the opportunity to close the chat, then if that doesn't work, they'll give some response framing the matter in a favorable light from their point of view and then close the chat before you have a chance to respond... or eventually, at some point, if you keep trying to [go through the long process required to] contact them, they'll just stop responding entirely, and close the chat (with a message of "this issue has been resolved") without any discussion whatsoever.

I have now deleted my driver account.

So Lyft sends me driver Md. Who decides to pick me up at 2 Park Ave instead of 1 Park Ave (across the street) in NYC. I reported it to Lyft and this driver (Md.) makes an allegation to Lyft that I had an open bottle of alcohol in his car. Instead of Lyft contacting me about the information I sent them on the driver, they had the audacity to email me about the allegation, not addressing my concern. Talk about safety, I had to walk across Park Ave (not at an intersection) to get to his vehicle. There isn't a number to reach them on Lyft for 'customer service'. So much for us customers who made Lyft billionaires. As I await a callback, I have uninstalled their app. Jun went out of business... so Uber here I come. #thepowerofcustomerchoces.

The vomit scam is considered old now and Lyft has come up with a new way to scam riders, no pun intended.

The coffee spill scam is the new vomit scam and costing riders hundreds of thousands of dollars a year. I have recently been the victim of this scam and Lyft refuses to deal with me at all. The driver got mad because I did not tip her and left her trunk open. The dummy sat in her car honking on the horn rather than getting her fat, lazy butt out and closing her own trunk. Furthermore, the driver arrived at my home, refused to get out and place two very light carryon pieces of luggage into the trunk of her car, and was nasty and rude when we said good morning. At our drop off location, which was the airport, we said thank you, have a great day and the driver just looked straight ahead. We had to ask her to open the trunk so we could get our luggage out. Based on the driver's bad attitude, lack of customer service and taking a longer route to the airport, she received no tip. Lyft sends out review requests following each ride and when I received that email, I rated the driver as a 1. Due to this rating as well as the lack of tip, the driver waited a full day to make up a story about spilled coffee and filed a false claim with her employer--to which a charge against my credit card was made.
Subsequently, I received the same email as everyone else about "anecdotal evidence" and that I did not have any say in the matter. I was charged a $50 clean up fee for something that never happened. The lying, broke, opportunistic bottom feeder lied, stole and cheated her way to $50. Easier than working a real, respectable job. Take it from people like me. I feel as though I have been robbed and to make matters worse, Lyft has a no due diligence, guilty until proven innocent policy. Why did the driver wait until after receiving the poor review to file her claim against me? Why were there no photos taken of the actual coffee cup showing a spill? The photos that Lyft customer service showed me only revealed dark spots with one spot appearing very old.

Lyft is running itself into the ground with lawsuit after lawsuit and will ultimately end up like Uber or worse. The company is guilty of false, deceptive and unfair trade practices and I refuse to let them get away with it. If this has happened to you, I encourage you not to give up because Lyft will not play fair. In fact, they will not even listen to you. You did it and that is all there is to it. The root of the problem is the organization itself and the manner in which workers are paid. However, drivers are fully aware of the compensation structure of the work when applying for the job and have no right to complain about not making enough money. The other issue is this: drivers are forced to pick up people with money; people who look like they even have money and are jealous. Who else could afford to pay $15 for a 3 mile drive to the airport but wealthy people such as myself? I am not going to leave my car at the airport, though. Plain and simple, green-eyed jealously! My most recent driver pulled up to my very nice home and saw a BMW and a Volvo in the driveway, plus both my mother and myself were sporting Louis Vuitton handbags. Yet, we gave the poor driver no tip. Newsflash: poor service + longer route = no tip. Here's a tip for all of your starving Lyft drivers: go to college, get an education and change your bad attitude--perhaps then you may not have to resort to lying, stealing and cheating your way to a making a few extra dollars. I have no problem helping or feeding the poor, but not this way.

I am filing a police report for extortion and Lyft and Logan Green, you will not get away with this fraud.