David H.

Last week I scheduled a 530am pickup from my home to the San Diego Airport using the Lyft app. It was easy, a low rate, and could confirm it was scheduled. I double checked the night before to ensure it was scheduled for the right date and time. Yes, everything was there on the app and was clearly shown on the apps added icon on the top right of the screen. 12 hours later, as I wait outside with my suitcase I brought the app up and the scheduled trips icon was gone. I thought maybe this was normal because the ride was about to pick me up. Shortly after the 53o-540a pickup never happened, I began to stress and trying to get info from the Lyft app if my ride was just late, or was it canceled, or should I start looking for another ride... I knew if I missed my flight to my extremely important event, it would cost hundreds, maybe thousands to book a later flight. Stressful. There was no way to contact Lyft or get help from an agent. As the clock ticked, now waiting another 20 minutes for an Uber, that soon I would probably be the idiot dashing thru the airport to catch my flight. In the end, I did make my flight, but the added stress of missing my mothers celebration of life, left a horrible feeling in my stomache and the frustration with Lyft lingered for the day. Later, I wanted to find out what happened with my Lyft and found it was impossible to contact them. I did try sending them a message thru the "report an accident" option( it was the only option where I could enter text) and clearly stated I was not reporting an accident but merely trying to get an answer as to why I wasn't picked up, and no warnings or cancelation reasons were given. That was 2 days ago and I never received any response. Obviously I will never rely on Lyft again for an ontime or scheduled pickup

I signed on with their service in July for a cell phone ticket, gave them all requested docs and received a confirmation email that everything was received. A month later, I received a failure to appear from the court, with additional fees. Tried contacting 2fix, impossible. A voicemail is the best you can get. A week later they replied to my email stating I did not complete the paperwork properly and to take it up with the court myself. No refund, no apology, no nothing. There are other companies that provide the same services, call them instead.