Developed in part with a grant from
the National Science Foundation
Lyft Questions & Answers
Here's what consumers have asked with answers from Lyft staff and previous consumers.
11 questions answered
9% answered in 1 day
26 questions sorted by: recent | popular | fewest answers
Helpful answer 1
Vote
Thanks for voting!
Not as helpful
Question:
Answer:

They randomly out of the blue deactivated my account. This was there explanation. we found your account to be violating our Terms of Service and you will no longer be able to use the Lyft platform. I can honestly I have not violated anything so clearly there is something wrong with there information but the worst thing is they dont even tell you what the problem is. Oh well guess take my business to uber instead.

By samta v.
Helpful answer 1
Vote
Thanks for voting!
Not as helpful
Question:
Answer:

Lft runs different promotions and depending on promotion they promise a signup bonus(500-1100$).now if they really pay the bonus it's totally up to their discretion.in my case they didn't pay. I completed the 60 Rides required in the first 30 days,which was the requirment to qualify for the bonus but they still didn't pay.after a brief email exchange with a lyft employee(they do not give their position or full name) they stopped answering.now I am filing a complain with BBB and I will let you know where it goes when I have updates.

By Constantin R.
Helpful answer 1
Vote
Thanks for voting!
Not as helpful
Question:
Answer:

Lyft's customer service is terrible. If they won't correct it, file a dispute with your credit card company.

By david y.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

I hope you haven't started doing this. Reading the reviews I can tell both Uber or Lyft are shanty style of business. It was very surprising that new generations with ultra modern technologies has no concept of human factors in their business model. The drivers are simply robots to generate revenues to them. I drove Uber for two months and couldn't take their lies and manipulation. Please don't waste time whether it is Lyft or Uber. You won't even make one tenth of the minimum wage while taking all the insult and humiliation.

By Jon W.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

You made a sound decision. Anyone who can maintain two dollars of checking account balance it is not worth doing. Driving for ride sharing business is the last resort for desperate people. Some reason the misleading hype has spread out of proportion nationwide.

By Jon W.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

I guarantee try Lyft and Try Uber and Lyft BLOWS UBER AWAY ! SAFER DRIVERS, MUCH BETTER SCREENED IN PERSON BY THE WAY, ACTUAL TRAINING WITH A MENTOR, BETTER DRIVER PERKS AND SUPPORT .... DRIVERS MUCH NICER AND HAPPIER THAN UBER DRIVERS..... UBER NEEDS TO GET A HANDLE ON THEIR HIRING PROCESS AND BACKGROUNDS CHECKS AND START GETTING PERSONABLE WITH THEIR PERSPECTIVE DRIVERS.... BY SCREENING THEM PERSONALLY JUST BY LOOKING AT SOMEONE YOU CAN TELL IF THEY ARE OFF OR NOT MENTALLY AND OF THEY SHOW ANY SIGNS I WOULD FAIL THE PERSON IMMEDIATELY. .... NO QUESTIONS ASKED. UNTIL UBER MAKES THESE CHANGES I WON'T SET FOOT IN AN UBER VEHICLE...... LYFT DOES HAVE BETTER SERVICE OVERALL FOR BOTH DRIVERS AND CUSTOMERS..... UBER CLEAN UP YOUR ACT. IF YOUR A FEMALE DAYS ARE SAFER IN GENERAL EARLY EVENING BUT AFTER 9 PM ALL BETS ARE OFF.... REMEMBER IT'S YOUR CAR SO YOU CAN TURN DOWN A RIDE ANYTIME IF YOU FEEL UNSAFE MAKING THE PICK UP..... THE BEST PERSON TO PROTECT YOU IS YOU.

By Carlos R.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

They have to approve your character/personality. Smile more often, tell a joke next time around. Make sure your car is in top shape, clean, a/c working/heater working. Check all light signals are working. Too many details they check off on.

By Wilson T.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

To tell you the truth, drunk people at night are the worst... more likely to get a 1 star to 3 stars frankly because they don't care and not paying attention so much to the rating system, i.e. not thinking. If you maintain your courtesy and are friendly and provide any useful information requested from a rider or simply tell a story about something positive happening in the city that day or smile often, just don't be creepy. Can get you to 5 stars more often and be familiar with your city.

By Wilson T.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Both are covered, read the terms to be sure.

By Wilson T.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

it's too late.

By Wilson T.
Questions? Get answers from the Lyft staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

×
Have a question about
Lyft?
Post Review