Lyft

On 2-6-2025, at Ohare, at around 6:50 PM, I submitted a request to Lyft for a ride down town, shortly after I replied via the app, that I had my luggage. At 7:05 PM Lyft shared via a text, that "Your ride details and price are locked in. We'll match you with a driver when you're closer to the pick-up spot." I was standing just inside the airport, just beyond the recommended exit gate, since it was below freezing outside, and there was already a crowed at the door. At 7:12 Lyft texted me that "My driver is arriving in 9 minutes." Then at 7:20 Lyft texted me again, that "You'll be matched shortly. When we have your driver's details, we'll let you know". I guess someone dropped me. At 7:30 Lyft sent me another text "Be ready outside..." and gave me the driver details. I walked outside. At 7:42 I received another text from Lyft, "Look for a white... they'll wait for 2 min before wait time fees apply." I think it was closer to 7:50 that the car finally arrived. In the meantime my phone ran out of battery life. Lucky I remembered the car model and part of the driver license plate number. Afterwards, I tried to reach to Lyft directly. They have no means, or options for me to share my experience, that I was able to find. I feel it is very unsafe to tell customers to wait outside in the freezing, all the while the app keeps telling the customer to stand outside and that the driver is coming and will be there in 9 mins, and does not arrive until much later. Driver was great. Lyft's software did not provide me with accurate driver arrival times, while I froze standing outside. Next time I will take CTA.

Be careful review drivers on Lyft. I gave a one star review and the response from Lyft was an 80 dollar charge… they are crooks I got threaten from a driver who said if I gave a bad review he knows where I live,… the Lyft blames me …. Do not use Lyft they are crooks

I was going to use Lyft for the first time -Uber being my preferred choice. I was heading to Jamaica and using the App called for a ride with Lyft. It did not go well: Lyft said my payment could not be processed with my card. I used the same card successfully with Uber. Unknown to me my card had been used by Lyft to debit a payment of $25. This feels like fraud, and Lyft has refused to refund my money. I will never use Lyft. I gave one star because I couldn't find zero.

I was in a Lyft leaving the hospital with my child, while riding the driver kept texting and driving. Red flag number one because I've never had that happen in a Lyft. When I noticed we were going the wrong direction I reiterated to the driver where we were supposed to be dropped off, he just kept saying no and showed Me a picture of a man on his phone and said "my friend, my friend" I yelled at him to stop and let us out! I was so freaked out especially with a young child with me. Lyft customer service offered no support, they kept messaging me from what was obviously an automated help chat, because they give you basic robotic response asking the same questions. It was bizarre and I felt so unheard. I will never use Lyft again. Uber here we come haha

No payment for my work so far!
I am doing Lyft ride in Calgary since March 25,2024.I added my GST and fulfilled my all the details but couldn't saved my bank details after several attempts.I chatted more than 10 times during this time to seek help for my payments and resolving this issue.
Lyft has pathetic help centre agent who send stero instructions.No email or phone no for help and close chat instantly.
They are holding my payment with no reason it's 857.30$.
Anyone can help me please?

On May 3rd, around 4 am, our Lyft driver said he needed to stop because of a low pressure light. Since it was in a dark, secluded area, we felt unsafe and declined his request. He completed the first drop-off at the Southwest departure counter, but then refused to take me to my designated stop at the Delta departure counter, even though the extra stop fee was already paid for.

This left me frustrated and concerned, especially considering the initial request to stop in an unsafe location. Lyft denied my request for a full refund, offering only a $5 credit. This lack of an acceptable resolution is disappointing. In my opinion, a full refund should have been granted since the driver refused to complete the agreed-upon trip, especially after we declined his unsafe stop request.

I just tried to get a Lyft after work because I didn't want to wait 20 minutes for a bus, the app said the driver was 3 minutes away, I waited 6 minutes watching him go in circles. I'm starting to think because the drivers don't get all the money the drive around till the customer get aggravated and cancels for the $5 cancellation fee. Plus this has happened to me a lot this year

The absolute worst experience ever. I was overcharged $20 for a ride from the ATL airport. I set the location on the app, it switched the dropoff place on me. I told my driver (Ndeye Selbe) that it wasn't my stop, and she requested I send her $30 via Cash App instead since it should not be charging me. But guess what they did and I'm 38hot. The $30 was the original price for my supposed to be dropoff location. I asked for a refund but they only sent me a funky measly $5 for it. What a load of crock. I hope they get sued again for false practices. I'll never use them again! Crash!
Crazy that I can't upload my screenshots of the conversation and my cashapp. When I figure it out I will.

Stay away from this $#*!ty company. I was a driver and it a joke. They stealing money from drivers while customer is paying too much

I booked Lyft to pick up a friend first, then me, and finally take us to downtown L.A. At the scheduled arrival time, I received a call from the driver, who informed me he was at my friend's address. However, he gave me a different address that was about 2 miles away. He claimed we were no-shows and said he was leaving. Shortly after, I received a text saying I would be charged $10 for the no-show.

The issue is that the app had confirmed the correct pickup and drop-off locations in the proper order, which I documented with a screenshot. It seems the driver may have used this situation to avoid the trip and still collect a $10 fee for a bogus cancellation.

Contacting customer service was nearly impossible, and navigating the app to file a complaint was frustrating and time-consuming. After about 15 minutes, I was finally informed that I would be reimbursed the $10. At the very least Lyft should verify ride cancellations with customers before applying charges. Due to the delay, we missed our seats at the concert and had to stand for the entire event. The experience was extremely disappointing.

As a driver Lyft offered a bonus if I referred a new driver. We would both get a bonus if she completes a certain number of rides in 30 days.after getting her sign up she started driving March 19th. After a few days I noticed that it showed her application as pending. Sh was already driving. I contacted support and they said her 30 days expired March 19th. I informed them that was her start date. No help they insisted they were right and couldn't change it. I went back to support and asked if I could talk to a person. They messaged me someone would call me in a few minutes. I've never got that call. Beware. I'm sure it's just a typo or glitch but no one will make it right.

I left my handbag in a lyft car today. I wss able to contact lyft customer service immediately. They reached out to the driver and he said he didn't see it
Lyft gave their condolences and stated there was nothing else they could do. I contacted the police who reached out to him and he miraculously found it

This company has gone downhill quickly. They have charged my card for services never signed up for nor authorized and you cannot reach them via phone. They want you to email for which on the past 2 weeks I've been passed off to 7 different people whom none helped or even attempted it. I'm going back to real taxi drivers.

Another thing that's happened to me just before receiving my weekly bonus. 45 to 60 pickup. Message sent you need to update your information keep in mind I have been with lyft close to 2 years at the time ss not matching up with there records try sending it over 5 times time runs out to complete bonus 05:00 Bonus Lost what away to go lyft. $160.00 extra for the week at estimate of $5 to 6 per run average.

My driver did not wear his seatbelt and only one of three seats in the back had a working latch. It also smelled heavily of cigarettes. There is no way to comment on my ride on the app for safety issues.

I in advance reserved a ride 2 days prior. My ride never showed up. Used their chat because they don't have customers service phone number to speak with live agents. I've been waiting now over 45 minutes for a response using chat. You all should be ashamed. I had to book another ride and it told me I already had one booked. They told me they didn't see a booked ride from 2 days ago, but their own app told me there was one. I am so upset. My daughter had an appointment that was very important for her treatment. Neither of the drivers showed up.

If you've used a ride service you know how it works. I arranged a ride and after I was leaving a tip the price went from $33.99 to $51.89. I disputed only to receive a pre generated reply of everything looks normal. Well sorry guys that is not normal. Don't use Lyft as they hope you will just let it go.

App often glitches out, rides taking too long, no customer service, app auto charges premiums which i have to contact my bank to get refunded because i get charged for rides that were cancelled and never happened. Drivers can see what you tip them and leave a $#*!ty review if they just didn't like you for whatever reason. Absolutely abysmal service. Feel bad for the drivers who definitely don't get paid enough to put up with this company's bs lack of communication/transparency. Only use for occasional gigs.