Lyft

They charged me $80 for a 'damage fee' just because the driver sent a photo of scuff marks that were there before I entered the car. I argued endlessly and customer service was beyond unhelpful. They didn't even try. It seems their policy is to allow these scams with insufficient proof and there is nothing you can do. Avoid Lyft as the drivers can do this scam whenever they want and you will not be able to stop it.

While in DC I decided to install and use the Lyft app because it was tied to my skymiles account. I ordered a ride from Reagan Int'l to my hotel. The upfront estimate was a little over $63. Because of my prior experience with UBER was that this would be cheaper than other ground transportation choices. When I got to my hotel, a colleague told me that the had paid less than $25 for a regular taxi to the hotel. I emailed LYFT and inquired why the big difference. They offered a lame excuse and no reduction since I was given the price up front. I could understand a slight difference, but definitely not over twice the cost. I am deleting my account immediately as they are ripping off people. One star is 100 times what they deserve. Pathetic and not customer friendly.

I woke up this morning with a five star Lyft driver rating. If anyone were to ask me, I would've said definitely use Lyft equally if not preferred over Uber. This is no longer true. I still have a 5 star rating (until they read this) but if you are in southeast Wisconsin, you should definitely use UBER.
Lift's app stinks and their employee service is even worse. Absolutely horrendous. I've been completely ignored by their "Employee support" associates after being told that there is nothing they can do to help me with the problem I had due to their app.

As a driver that is at a gold status with 5 star rating, you would think that I could get help when needed. Their customer support chat is awful. They don't even read your message, just send a canned response and close the issue. There is no number to call and speak with someone. I would really look into other options and opportunities before deciding to drive for Lyft. I am currently looking for other opportunities myself. Hope this is helpful.

Get stuck up people who want phone charger, additional stops, pick up drunk and hi people,even get logged out of smart $#*! rider claims your drunk. Then they give you one star. And can't remove bad ratings and world is not full a nice people pure waste of time. Thanks for sad experience

Was not happy with Uber so I tried Lyft. They sent me an email saying my first 3 rides will be 50% off. Used them twice in Philidelphia last week. Never got the 50% off, and they would not change it. Never again.
George McGee

I ordered Lyft for a ride that was 39 miles, the cost $62. I waited outside, ride never came, check my phone and it says I'm in car. I attempt to contact Lyft and order an Uber as I am now late for work(pediatric homecare nurse). 5 minutes into Uber ride I get a text and email from Lyft stating they are charging me $180 for cleaning fees on a car, I never stepped foot in. Argued back n forth for 4 hrs, finally stating that the cameras at my home clearly show me waiting, driver never showing and Uber pulling up 17 minutes later. Took 4 days but they refunded my money. I woke up this morning and $360 was taken from my account! Lyft customer service sucks! My lawyer contacted them and faxed a cease and desest letter as well as a formal warning of my pending lawsuit.

I switched to lyft when I was offered a $200 credit for trying the app. I use Uber at least once a month so I figured I'd try them out. First, the credits expired within a few weeks which is fine but who would ever take that many rides in 2.5 weeks. False advertising if you ask me. But anyway, I used the service and they charge your account $25 dollars in a pre-activation fee to make sure my card is legitimate. They did it for every "free" ride I took. In one night I had $75 worth of pending charges on my account to cover three $5 rides. It's been several days now and the charges have not been cleared off. Now I have to worry if my payments will go through on that card and not knowing when the money will be free to use. I'm a student, $75 is a lot to hold in my account. Ill never use lyft again.

Scheduled a ride to the airport 3 days in advance. He didn't show. No contact telling me. Pitiful service! Nowhere to complain on Lyft app. Left me scrambling for another ride. Won't use them again as I can't trust them. I would give a rating less than 1 star if I could.

Booked three hours before I had to be at airport. Continuously advised a ride was on the way, close, just a few more minutes, would be faster if I paid more - went from $42 to $135 for a 30 minute drive. I agreed and car never arrived for my trip to the airport, missed my sun destination flight, booked a month ago. Left with flight/hotel and higher cost travel options. Vancouver Lyft is a joke, do not use, unreliable and liars.

Ford dealership paid for Lyft to take me home after I dropped off my truck. The driver had to stop to get gas while I was in his car and asked me if I could give him his TIP in advance in cash so he could buy gas!
Then when we got yo my house he told me I "was very attractive and hoped I did not find him saying so creepy". I said thank you and shut the door. I did NOT tip him! Then after he backed out of my driveway he burned rubber in the street and sped away going probably 40 mph! I was pissed! Could not rate/review him because Ford dealership was the customer.

Lyft has really let me down. After only good experiences we accepted a ride from Lyft at the Fort Lauderdale airport. With Luke. Waited at the ride share area and watched others get picked up. Tried to help Luke locate us and all of a sudden he charged us $10 for a ride we never received stating ride is completed? I complained on their app only to be told they would not match me to the driver again. But still charged? Tried complaining thru the app again but only allowed to check boxes- not deliver true feedback. Company has never reached out. Have pics of messaging and us still stuck at the airport after Luke claims he dropped us off. Will they ever reach out to me regarding? 1/29/23. They should trust customers feedback as a recurring client. Shawn kurtzahn

You would think that Lyft would be on top of their game! But that's not the case app issue like inadequate locations that stops you from logging in for 3 hours and no driver support to fix the problem

I used lyft for the first time to go to the airport in DC. The driver (nice guy) used lyft's GPS and ended up going 30+ minutes in the wrong direction. When he realized it he turned on Google maps and sped to the airport but by the time I got there I missed my flight. I had to spend $300 to get a new flight to a different city (only option). When I told lyft they offered me first $10 then $25 after I continued to complain towards my next ride. Are you kidding? That doesn't make up for money and time lost. The $25 is worthless as I will never use them again. I was going to the airport too, not an obscure location. Save your money, don't use lyft.

Had to cancel 3 different lyft rides from very recognizable addresses because we were pinged like 4 miles away from where we were. Called the drivers rach time right away to let them know that wasnt the correct location and give them the address to where we actually were and they didn't care. 20 dollars in cancelled rides and 6 miles later finally got a driver who could take us home. Would recommend ANY other kind of public transportation over lyft in the future

I have never in my life used lyft(or uber) but was just charged for 3 separate rides. There is no way to find out anything from lyft. No phone access and online is a hopeless venture. Whoever is using my credit card to ride lyft can probably go across country and there is nothing I can do through lyft to stop it. Terrible controls from them. And lousy security since they allowed someone to use a stolen card without confirmations of validity.

If you are visiting Miami beach area, please be careful of Lyft con drivers. They will scam you and extort extra $ from you by lying and reporting against you to Lyft management and to their help/support team.
On 12/18/21, I had 4 mins ride in a Lyft car. I was all dressed up to go to a wedding event. The car was clean from inside. Lyft driver charged me $80 for damages and submitted some fake pictures of his car damages.
I am a senior citizen, went to Miami beach for the 1st time to attend a wedding, didn't eat or drink anything in the car. How can I damage the car in a 4 min ride.
Lyft management and support team are not taking any action. They just blindly going by the fake pictures submitted by the Lyft driver.
No wonder, Lyft app doesn't give cash method payment option and forces to link debit/credit card, so that, Lyft can have a control over these unscrupulous charges. Imagine $80 for 4 min ride.
Will never take Lyft again, shame on you.