Cabbazar

We had booked an Outstation Cab for 2 Nov 2022 on 31 Oct 2022 With the Advance amount of Rs 694 out of Rs 4019 for the full booking with confirmation of the Driver & cab on 31st Oct 2022. However, on 2 Nov they gave a call that the car has broken down and they have arranged for the cab but at a higher price for which the company is bearing some money and the customer has to bear some money, making the cab booking to Rs 5194 further we receive another Call from another rep that the Cab is now available at 5000 + Advance Amount to which I asked them to cancel the booking and refund the amount. They Cancelled the booking but did refund the money with no reason or explaining the policy. When NO services availed then why is the booking advance amount withheld. Irony, we called the cab driver that was allotted at the time of the booking, he said that he has another booking with him and not what was told to us" car has broken down " Seriously no transparency, trustworthy. Liars, Thugs