Tracy L.

I take short 'round robin' trips. A lot of people do in the Buffalo area. To the convenience store, to pay a bill, etc. It took both Uber and Lyft a few months to figure out how to do this in Buffalo. To start, even though I had a 50% off credit and the trip would be $10 before the credit, they would put a $15 hold on my card. I thought that was too much and I complained They gave me credits. NOW the hold is $25. So today I get to the store 1 mile away and my card declines in the store, for my 3 items. I had to go home empty handed and the hold wasn't removed until the total $5.85 fare was paid. I had to then call Liberty Yellow cab to go back to the store.