Lowe's Reviews Summary
Lowe's has a rating of 1.6 stars from 1,378 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lowe's most frequently mention customer service, home depot and next day. Lowe's ranks 1412th among Home Improvement sites.
Appliances... these men that are working there. Are very rude and unhelpful... I wanted to ask a question. They acted like I was bothering them... wanted to sit on their fat asses. And do nothing... I suppose. Then I think they made it a point to give me screwed up directions. Needless to say I had to walk all over that store for nothing... I will not buy there again..
While Lowes online can occasionally have attractive pricing on some products, I've been often less then pleased with the post order results. I've had several occasions where what you order (on the Web site) is not what you get in the store. Despite reporting it, it doesn't seem to get fixed. Wasted many weeks returning items and waiting for replacements only to get the same wrong item again. Store employee's are generally indifferent to Web orders and seemingly almost bothered by having to deal with them. On the plus side they sometimes offer items not otherwise found elsewhere.
We have done business with Lowe's for years. They are reliable, prices are competitive, and their delivery is great! Have no problems with Lowe's.
The fold in the middle is not very good. There is not a lock to hold it open and you can get your fingers pinched. Dose not open up flat and leaves a hump in the middle of it. Lowes is very good about taking items back but we used it so I would not take it back. I would never buy one again
We bought a new Samsung refrigerator at Lowes. We paid for the extended warranty. Just 7 months later it stops working. I called Lowes. They sent out a repairman. He was unable to fix it and ordered a part. A few days later he came back. The part was installed but it still did not work. He advised us that he would have to cut open the seals to replace the condenser and it would possibly leak after that. I gathered up all my receipts that I had from Lowes and went there ready to do battle. They were very nice and professional. They called Samsung and asked about replacing the refrigerator. Samsung said no, they would not replace it and it just had to be repaired. Lowes told us not to worry and that Lowes would take care of it and to go pick out a new refrigerator. They delivered the new refrigerator (not a Samsung) and picked up the old one. Thank you lowes. Your customer service is beyond exceptional.
I love to search thru any of these stores for ideas & inspiration. You can't go wrong here. Get your fill of Ideas & assistance with their top of the line helpers & knowledgeable videos or classes.
Thank you so much Lowes Installation, MyRon in Houston
Gulf gate installer, did an excellent job on installing my kitchen cabinets, they are " simply beautiful ", thank you guys so much for making it right.
From indoors, to outdoors, they have so much stuff to repair and enhance you home it great.
Good Selection, prices better than the competition & the customer service people seem to be knowledgeable or if there is something they are not sure of they work together as a whole team! I like that the best..
Most of the time, I go here if the other favorite doesn't have what I need. It's pretty much a toss up between the two.
This store is really terrible. No one in the store knows where anything is. I have called numerous times for many reasons and no one calls me back or is able to answer my question. The only person worth talking to is Elijah at customer service. Don't ask anyone in the store where any thing is. They have no idea. Serious
Employees never ever have a clue on nothing! So don't waste hour time. If you don't know what you need take an professional or hire them to do the foot work! And also don't send young women to work there because the MOD's and or managers on duty will sexual harrass the young women employees. And the store manager sweeps it under the rug! All if the above seen at the Kansas city Kansas location! Stay away!
Price match to what you find elsewhere! And they can do next day delivery. Great customer service and selection for appliances!
Honest, safe and secure & very good site for every one
My military 10% discount is a yes always on top off what ever discounts on top of that.
Last summer I contracted with the local Lowe's Project Mgmt division. They built the fence, tore down the fence since the contractor didn't meet their standards. Lowe's shipped me the replacement materials, sent a second contractor --- then the new store mgr., decided to Quit the Contract. Leaving me with new materials, the former damage to my yard, my loss time and income from the rental disruption, and I still had to build the fence myself for the THREE months of their error. I had little leg to stand on. Watch their arbitration clause in the custom build contract. Even with that clause ended, locally, as an elder person, I don't have the money-time to take them to the municipal court for damages. Don't do business with them for custom build. It was three months of their confusion for a straight 30 foot fence with one gate. Horrid, just horrid management oversight for this store, and the custom build department. Horrid.
I buy all my home repairs and lumber there. Great selections and great pricing.
When I purchased my house about a year ago I stayed in Lowes. Customer service is the best and everyone was eager to help. They always have some kind of promotions going on. Another thing I love is that there's a Lowes everywhere.
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Picked out what I wanted online then ww t to the store and employee went and got it for me.
About the Business
Lowe? ۪s is here to inspire your creativity and foster a community spirit. We strive to provide the skills you need to manage your home, and offer the best customer service possible We pledge to support you through every step of the way on your ho...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members