Lowe'sReviews 1,378

Lowes Store #1573 mill Creek Washington

So I tried to bring a lawnmower in for a repair under manufactures warranty. The Lowes policy is to take it in and send for repairs, with proof of purchase. The return staff was woefully uninformed/trained as to store policy. They simply sent me away with zero information or help. I called Lowes corporate and they informed the store manager (John) of the situation and I was told to return to store and talk directly with him. Upon returning he was "unavailable" and the front end Manager began to help me. She was obstinate and as ignorant to policy as the return clerk. She was argumentative and allowed me to get heated and walk away. Meanwhile the store manager was no where to be found. Again, I called corporate and after a long pause they confirmed that John was aware of policy and would take the mower for repair. The front end manager never returned, I never saw John, and no one ever apologized for their mistake regarding policy. The original return clerk who took the mower in for repair, was still woefully uniformed/educated regarding the policy, even after all of this. If I were to have acted this way to a customer in my business...

I have been shopping Lowe's since the 1980's. They sure have taken a lot of my money over the years. Let me begin by saying I have read reviews slamming Lowe's customer service. I would say to this that it is really not any different from any other big box store. If you want to shop without being bothered, that can happen. If you need help you simply have to ask for it and it will happen. The employees are just people and like all people, there will be some that help you that you will like better than others. Although people are important there are other things that make Lowe's a great place to shop. So let me move on.

Being a retired service man, I am both appreciative and thankful that Lowe's honors service personnel with a 10% discount if you ask for it. Also, Lowe's store policy is that if you find an advertised price either in print or on line they will match the price PLUS 10%. I have managed to save myself a lot of money using this store policy. They have a very liberal return policy as well.

The stores are bright and modern looking with wide aisles. They have a fantastic selection of products and if you can't find it, they will order it for you and you will have it in a few days. You can also order from their site on line and have it delivered. After you reach a certain threshold, the shipping is free.

The bottom line is that Lowe's is not perfect. Who is? But if you are looking for a customer centric store where you can find almost anything you may be looking for at a competitive price, you should try Lowes.

The Lowe's in Florida and SW Georgia have all been outstanding in merchandise in the store for purchase along with Customer Service. The Thomasville Georgia store has home and yard needs kept in stock. The plants, trees and flowers are cared for and landscaping area highly maintained. It's obvious employees are trained and well experienced in their different departments. In the Thomasville store;, I've always gotten the service and help I need. The employees never mind helping you load your car up.

I get anxious going into homes stores like this, because I get lost I forget why I'm there in the mist of looking at stuff that Im not suppose to look at it. So over the weekend I take me, my lit of things I need from Lowes, a water bottle, and my oh so loving boyfriend into the void that its house appliances and gardening. Well, we both came out alive and still hydrated. Cant be thankful enough to our local Lowes for having a really organized layout of their store. Great associates in each department in case you need help with something you have no clue about, for example; DIY projects. Yeah! I left lowes with out a panic attack, no battle wounds from my clumsy self, and over all it was a awesome experience shopping there other the weekend. I just wanted to say thanks!

They work you and you do real good. But the time is going to come when you thinking you going to get hired. NO! They hire people like that all the time. This is another company that gets your info and get rich off you. They always hire (notice) Always need people seasonal(notice)And even if you stay for a couple years they will find a way to cut your hours every year hiring time(notice) Company gives no benefits and work like slaves, and then have a night report on how much you made Lowes. And they give you a candy bar or shirt, Wow!