Lowe's Reviews Summary
Lowe's has a rating of 1.6 stars from 1,378 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lowe's most frequently mention customer service, home depot and next day. Lowe's ranks 1412th among Home Improvement sites.
Purchased washer and dryer from lowes. Wedidnt like the washer. We took it back and lowes refunded me my money. No problems at all. Even got my rebate promptly after I purchased another washer. Lowes is great to do business with. Great customer service!
I love looking at the latest appliances on the market my mother and I go there for flowers and patio needs. They keep the most reasonably priced patio chairs or individual seating for outdoors.
If you can hunt someone down to help you they seem like they are inconvenienced to stop and attempt to answer you. I say the last 10 times I went there I left and went somewhere else. I don't even bother any more.The only reason I went before was it was easier to get to.
Always find what I need and it's easy to pay and get out! No long lines! Easy to checkout online too! Great business!
We have had the BEST luck buying at Lowes! Just redone our living room in tongue & groove on our walls w/stain and trim $200.00! Alos bought the stainless steel fridge 2 door 1 drawer and freezer drawer was marked at 1/2 price because of cord and hubby gets veterans discount!
Product quality is good. The knowledge is so/so and treat customer like we are wasting their time in AMES IOWA location
Great online selection and love shopping here. Always great service!
I live in the southeast corner of Alabama, I have the good luck of having several Lowe's stores within close driving distance. I seldom have any real issue with service or products that I purchase from them.
If I purchase power tools I feel safe knowing if they do not work I can take them back for an exchange.
I also love the 10% military discount.
I seldom remember when I was UNABLE to find what I needed, if so, I was always able to find a sales clerk that was able to offer a substitute.
The only (tiny) complaint I can think of would be during Holidays and busy times, I think it would be nice to have more sales help. The poor customer sometimes has to wait quite a long time for a clerk to get free to help you.
Strange comment: They also have some of the nicest bathrooms I have ever been in, they are clean, well stocked and you do not gag when you walk in them (us women can probably relate to this comment more than men)
I wanted to shop in the garden area and needed a rolling cart -- was going to buy fertilizer, plants, hoses, etc. I asked an employee who was SITTING on the check out counter where the carts are. His response was to point outside to the parking lot and tell me to go find one out there! Good reason Lowe's is so far behind Home Depot.
Lowes employees are always helping me find exactly what I need. Good quality company.
The support team was very helpful and verified my order with no issues. I highly recommend this store!
I love it... can get lost shopping in all the great deals.
Lowes has average products, decent variety, but God help you if you have a question. They are WAY understaffed, and you literally have to walk around the store to find someone.
Even if you do find someone you have to follow them and the others needing help around the store while the guy/gal helps those in "walking" line before you.
They should get a few phone operators who man phones they put throughout the store so you can just pick up a phone and ask "Where can I find X"? Within a short time.
Ordered items for remodeling bathroom; Very easy to purchase and go thru site for products. Sometimes pictures in optional views don't match actual product. It's very similar to Home Depot. Easy returns to store; shipping same easy to track online. Prices sometimes less than Home depot. Sometimes carries brands Home Depot doesn't carry or has more variations options available than Home Depot.
I just wish they knew more about what they are selling.
What negative thing can you possibly say about shopping here? I've shopped here in person and on-line. With a tremendous amount to select from, a knowledgeable staff and a military discount you can't beat Lowe's. I've also had some gardening items delivered like 15 bags of mulch, 5 bags of 50 lb top soil. Delivery was a breeze and so convenient without having to labor in the hot Florida sun and mess in your trunk. Outstanding...!
About the Business
Lowe? ۪s is here to inspire your creativity and foster a community spirit. We strive to provide the skills you need to manage your home, and offer the best customer service possible We pledge to support you through every step of the way on your ho...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members