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3 Reviews by Jeff


When it comes responsive supply and delivery I don't think it gets much better than these guys. Shipments always exceed my expectations and have found their products well priced and of reasonable quality.


While Lowes online can occasionally have attractive pricing on some products, I've been often less then pleased with the post order results. I've had several occasions where what you order (on the Web site) is not what you get in the store. Despite reporting it, it doesn't seem to get fixed. Wasted many weeks returning items and waiting for replacements only to get the same wrong item again. Store employee's are generally indifferent to Web orders and seemingly almost bothered by having to deal with them. On the plus side they sometimes offer items not otherwise found elsewhere.


Placed an order with an Alibaba, china based supplier. When the supplier failed to meet our contracted requirements or the delivery schedule we canceled the order and requested a refund. The supplier was willing to provided the refund less the difference in the foreign exchange rate and related fees (about $280USD on a $8400 order.) It so happened that the Yuan/Dollar exchange rate dropped during the period of waiting on my order. Raised the dispute through Trade Assurance which is suppose to offer 100% buyer protection. After supplying clear evidence of the contractual gaps and obvious delivery delay the Trade Assurance rep. Seemed to totally disregard the evidence and favor the Chinese supplier. Seemingly no options for appeal. Trade Assurance is bogus protection as the Reps do not seem to spend the time to understand or review submitted details even if clearly defined in the contract with the supplier which is already part of the Alibaba transaction. In my opinion they are largely partial to protecting the China suppliers. Your even prevented from leaving negative feedback on the transaction.

Jeff Has Earned 14 Votes

Jeff C.'s review of Alibaba earned 14 Very Helpful votes

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