I own 2 vacation rentals in Hawaii and I have been using vrbo.com for 8 years. In the beginning, I could tell that the website was improving over time. Now I feel like they are about to go out of business. I hope they don't but it would be good if they could improve their customer service.
I also don't like how other people can write untrue reviews on my site and vrbo still will leave them up. It does protect the renter but it is unfair to the owner that false information about the property is up on the site. It is false advertising.
Airbnb has taken most of my business recently.