On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LookupFare Reviews Summary
LookupFare has a rating of 1.7 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LookupFare most frequently mention credit card, customer service and next day. LookupFare ranks 1654th among Travel sites.
We monitor reviews for authenticity
Too bad. Lookbyfare is taking advantage from you. You can imagine that airlines charged only $706.22 USD for my tickets, but Lookbyfare charged my $1283. 22 USD. The difference of $577 USD is their profit.
The worst problem is that flights were cancelled because of COVID19, they have not given me full refund after 23 days gone by.
We recently booked a flight from Vancouver to Grande Prairie for a family emergency thru lookbyfare and it will be our last time. The whole experience from booking to paying was a nightmare. The representative that booked the flight was more interested in making the sale then discussing or matching other advertised specials but was sure to ask for a good review. Then when calling to discuss a bereavement refund we we're quickly kicked to the curb, the representative did not know how or what to do. Train your people.
I Booked on this site by accident. My e ticket was issued with correct names. When I went to check in the day of the flight, one of the name were wrong. I called three times to try to get it squared away and all three times I was put on hold a no one came back.
Dear Charles,
Your online booking experience is important to us and we’re sorry it wasn’t a seamless process.
We would like to troubleshoot the issues you encountered but we’re unable to locate your flight reservation using the name/email address provided. Please send your booking details to support@lookupfare.net so our team can investigate.
Note: please include the name/email from this review so we can connect this issue with your reservation and ensure concerns are being addressed.
We look forward to your response so we have the opportunity to improve our online booking experience.
Regards,
Customer Service
Lookupfare.com
I tried to book from lookupfare online a trip from Johannesburg to Nairobi charged at 394$ but nothing had been done. The confirmation email came in but there is nothing booked and the card was charged. It took me 3 days to call the airline company but they couldn't trace anything from my details I presented. I lost my money and no response after I called them on the phone. They just drop the phone and no one responds later. I had to break my travel home till now.
Therefore I have no reservation to advice future clients not to be cheated again. They are going so good in technology and hold on search engines very fast. Please it is a SCAM. KEEP OFF.
Dear Abdullahi Suleiman,
Greetings from Lookupfare.com
Referring to your review on Sitejabber, we retrieved and went through the details of your reservation. We observed that our credit card verification team tried to verify your payment details, but unfortunately any appropriate match was not found as per the credit card verification criteria. Our team sent an email to you, requesting the documents imperative for verification but, there was no response from your end. Hence, to avoid any fraudulent activities and to safe guard the interest of the credit card holder, we were required to cancel your flight reservation. There was an email notification was sent to you on the same day of cancellation.
Furthermore, we received an email from the credit card holder to re-confirm the reason for cancellation and his queries were answered dated Jan 25,2019 via a response to his email. You have also mentioned in your review that your card was charged, which is erroneous and misleading. As informed to you in our email dated Jan 25,2019; there were no transaction processed on your card for this reservation and you are not liable for any refund or claims on the booking.
In case of any further query, you may contact us via phone@ +1 888 509 5589 or via email at Support@lookupfare.net anytime.
Regards,
Support Team,
Lookupfare.com
I wish I could give 0 reviews on this "agency". It's true he worst service I've ever used. When I first booked the flight, they called me so that " I could get a seat assigned". Since I didn't get my confirmation email after booking the flight, as usual, I thought this was a scam. After I called my bank to cancel the transaction because I never got the confirmation email, I finally got it. After that, I had a huge problem because my second last name wasn't included in the ticket, these people had me calling Iberia because "based on their policies" they couldn't do anything to change/add my second last name. That was a lie, I called Iberia and they said they couldn't do anything because the ticket had been bought by a third party (cheapflights.com). At this point, I was very disappointed i was not only going to miss my vacation, but also loose my money. Plus, lookup fare kept telling me to call them back in 4 hours, in 8 hours, in 10 hours call after call and I was stupid to keep waisting my time in this scammers. They never got it resolved, but told me my only option was to book a new flight and then, I would get reimbursement of my money. HELL NO. How would I know i was going to get my money back?
Now, I'm waiting to see if my bank can do anything about this, all I can say is PLEASE don't use this website. You can also deals through justfly.com or websites with better reviews. These people would yell at you and try to make you believe it's your fault they're stealing your money.
Dear Isabel,
Your experience is of utmost importance to us and we regret our agents didn’t live up to the standards we expect from our team.
We would like to review your exchange with our agent so appropriate action can be taken. We tried to look up your flight reservation using the name provided, however we’re unable to locate your booking.
Please send us an email with your booking details to Support@lookupfare.net and allow us 24 hours to look into the matter and one of our agents will get back to you. Note: please include reference to the name used for this review so we can ensure these issues are being properly addressed.
We look forward to your response so we have the opportunity to rectify this situation.
Regards,
Support Team
Lookupfare.com
I accidently booked a flight through this site instead of directly through the airline. I now need to cancel for a medical reason (I purchased insurance through the site and also have a doctor's note). They don't seem to have any customer service! Their phone number does not work (it disconnects after about 30 seconds) and they don't respond to emails. To quote several other reviewers: "STAY AWAY"!
Dear Nancy,
Your experience is of utmost importance to us and we regret that your overall experience with us was not seamless.
Please send us an email with your booking details to Support@lookupfare.net and allow us 24 hours to look into the matter and one of our agents will get back to you.
Note: please include a reference to the name and email you used for this review so we can ensure these issues are being properly addressed.
We look forward to your response so we have the opportunity to rectify this situation.
Regards,
Support Team
Lookupfare.com
I was trying to book flights and they showed me specific flight. After I booked the flights, the status of the flights were pending. Customer service rep took over an hour to call me back saying the flight was all booked and he could only accommodate me on a different flight that was going to be a lot more expensive. I expressed my frustration with him letting me know that I was trying to book all day but I had questions and no one was getting back to me.
Long story short this is a total SCAM! Please don't get trapped in this mess and ended up on the phone with guy named Justin apparently that was his name. Such a waste of time!
Dear Shivani,
Your experience is of utmost importance to us and we regret our agent didn’t live up to the standards we expect from our team.
We have located your reservation details based on the information the name/email you provided with this review. We would like to review your exchange with our agents so appropriate action can be taken. Please allow us 24 hours and one of our team members would get back to you.
Regards,
Customer Service
Lookupfare.com
I just booked through them. I don't know how I got to this site but don't use it! Go to the airline directly to get the best rates. My ticket was pending. I called and the price went up $100. Then they reduced price to $251 and I confirmed. Contacted airline and got 50 dollars lower price. Called back and they matched price but I was so upset that I wanted to cancel. They said they already charged the card even though we never got a confirmation. Have to wait 7-10 days for refund. RIP OFF! Don't use.
Dear Kathleen,
Your experience is of utmost importance to us and we regret our agent didn’t live up to the standards we expect from our team.
We have located your reservation details based on the information the name/email you provided with this review. We would like to review your exchange with our agents so appropriate action can be taken. Please allow us 24 hours and one of our team members would get back to you.
Regards,
Customer Service
Lookupfare.com
I made reservations for my kids and I on the phone, for roundtrip airline tickets from LA to Cabo and back, and was told a confirmation would be emailed to me. They immediately charged my card. Two days go by and I still had not received an email. I called them back and were no reservations at all! Nothing! I was on the phone with them for an hour and a half why they claim they were "looking" for my reservations. I finally hung up the phone and called my credit card company and disputed the charge. I Made reservations through a different agent and had to pay more because of the time I had lost with these people!
They are scammers and this is fraud!
Dear Marmar,
Your experience is of utmost importance to us and we regret our agents didn’t live up to the standards we expect from our team.
We would like to review your exchange with our agent so appropriate action can be taken. We tried to look up your flight reservation using the name/email address provided, however we’re unable to locate your booking.
Please send us an email with your booking details to support@lookupfare.net and allow us 24 hours to look into the matter and one of our agents will get back to you. Note: please include reference to the name and email you used for this review so we can ensure these issues are being properly addressed.
We look forward to your response so we have the opportunity to rectify this situation.
Regards,
Customer Service
Lookupfare.com
Their website is misleading and my ticket itinerary did not match what I selected and now no one will help me unless I pay 700$ what a scam for money! DO NOT BOOK HERE!
Dear Jennifer,
Your online booking experience is important to us and we’re sorry to hear it wasn’t a seamless process.
We are forwarding your feedback to the team so they are aware of the issues you faced when making your booking. We appreciate feedback like this as it helps us improve the overall booking experience.
We have located your booking information with the information you provided with this review. Our team will investigate the issue and respond to you directly in approximately 24 hours.
Regards,
Customer Service
Lookupfare.com
I booked round trip tickets to Spain with 4 legs. I arrived e hours early to the airport only to find out they had booked my flight and cancelled it. There was no ticket for me when i showed up at the airport. I called them 2 of the phone numbers would just hang up on me. I finally got through to them and they gave me a confirmation number that did not show up at.
This was a dream vacation I was traveling with a friend and meeting a friend there. I bought tickets over the counter for $2953. 2. I have called for 2 weeks to get my refund only to get the run around. DO NOT USE THIS COMPANY. They get a zero.
Dear Kelly,
Your experience is of utmost importance to us and we regret our agents didn’t live up to the standards we expect from our team.
We would like to review your exchange with our agent so appropriate action can be taken. We tried to look up your flight reservation using the name/email address provided, however we’re unable to locate your booking.
Please send us an email with your booking details to Support@lookupfare.net and allow us 24 hours to look into the matter and one of our agents will get back to you. Note: please include reference to the name and email you used for this review so we can ensure these issues are being properly addressed.
We look forward to your response so we have the opportunity to rectify this situation.
Regards,
Customer Service
Lookupfare.com
I had a Complicated issue with my flight and it was all settled within a matter of hours on Sunday afternoon. I was extremely satisfied with the patience and help given me and changing my flights without penalty.
First I typed in another booking site and Lookupfare popped up with that site included in its title. Being in a hurry and emergency situation I mistakenly thought I was dealing with the site I intended to use. This site quoted a price then when I booked the flight it said transaction pending contact. They never contacted then when we did the price was raised $50.00 more then the flight was finalized at that price. Then received email with that price and confirmation. Then 3 hours later received ticket email and it showed where this company charged $440.00 above the price agreed upon. So needless to say DO NOT USE THIS SITE ITS A SCAM!
Dear Marla,
Your experience is of utmost importance to us and we regret our agent didn’t live up to the standards we expect from our team.
We have located your reservation details based on the information the name/email you provided with this review. We would like to review your exchange with our agents so appropriate action can be taken. Please allow us 24 hours and one of our team members would get back to you.
Regards,
Customer Service
Lookupfare.com
Info received. Problems solved! Gentleman was very helpful and personable and a pleasure to work with.
My review is a zero. The agent Amber didn't do what she was supposed to do. My 2 round trip tickets to Europe went from $1326 to $1700 because Amber never booked mt aer Lingus flight and I had to get my own tickets. If I hadn't called to confirm my tickets I would have gone to the airport and not had tickets. I never got my money back and the manager Marcellus did nothing but blow smoke. Use another company as this on truly does suck.
Dear Deborah,
Your experience is of utmost importance to us and we regret our agents didn’t live up to the standards we expect from our team.
We would like to review your exchange with our agent so appropriate action can be taken. We tried to look up your flight reservation using the name/email address provided, however we’re unable to locate your booking.
Please send us an email with your booking details to support@lookupfare.net and allow us 24 hours to look into the matter and one of our agents will get back to you.
Note: please include reference to the name and email you used for this review so we can ensure these issues are being properly addressed.
We look forward to your response so we have the opportunity to rectify this situation.
Regards,
Lookupfare.com
Charles Smith was excellent in providing me top service. He was prompt with answering all our questions and even found a better flight for us.
Trip Cancellation -- sadly I had to cancel a planned family vacation due to sick family member having cancer - and us unable to leave him at home. Compassionate, efficient, and intelligent agent -- definitely would rebook with Delta - thanks to Viniy!
I booked a ticket using Lookupfare.com I received a confirmation, but the money was never taken out of my account. Shortly, after I started receiving scam emails. I tried numerous times to call the company, but couldn't get through - the phone number would literally dial then hang up. This was a bad experience.
Dear Sylvie,
Your online booking experience is important to us and we’re sorry it wasn’t a seamless process.
We are forwarding your initial feedback to the team so they are aware of the issues you faced when making your booking. We appreciate feedback like this as it helps us improve the overall booking experience.
We would like to troubleshoot the issues you encountered but we’re unable to locate your flight reservation using the name provided. Please send your booking details to Support@lookupfare.net so our team can investigate.
Note: Please include the name from this review so we can connect this issue with your reservation and ensure concerns are being addressed.
We look forward to your response so we have the opportunity to improve our online booking experience.
Regards,
Lookupfare Escalations Team
This was my first time using this site. It was fast, and effective. I would recommend this site to friends and family.
Sonya did a great job she should be on your commercials, she was quick to resolve any issue that presented itself on the call, with a friendly voice. And supportive.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Don,
Greetings from Lookupfare.
We are writing to you in reference to your comment posted on Sitejabber.com. We studied your comment and tried to fetch the reservation booked with us, but we were unable to locate it.
We would request you to make sure if your reservation was booked via lookupfare.com. If it was, we would request you to provide us your lookupfare booking reference number or your phone contact, so that we may interact with you and work with you to fetch your reservation. It may also be a possibility that you made this reservation with a similar named organization and due to the names being similar, have placed a complaint for lookupfare.com; in error. If that's the case, we request you delete your comment from Sitejabber.com. In order to communicate with us, you may contact our customer support team anytime@ +1 714-783-7399 or write to us at support@lookupfare.net
Regards,
Support Team,
Lookupfare