They book your flight and then call you and say they have to change airlines, we paid $671 for Preminiun and they did not give us that on new airline, we were not allowed to pick our own seats!
So I like everyone else checked reviews of the site beforehand. I work in hotels so the travel industry is at the heart of my core. That being said I am very and I mean very careful when I book anything. When I tell you that I saw a deal $500 cheaper than Virgin Atlantic's actual website I was skeptical. I went ahead and booked and it is legit. I've confirmed my booking with the airline and saved $500. I will seriously only ever book via lookupfare.com moving forward. I know that I am getting an amazing deal and the price cannot be beat. Please see screenshots of the prices below if you don't believe me.
Nightmare. Endless calls, no resolution to ticketing/credit card charging issues.
I regret we ever used these people. Save yourself the time and anxiety and either book directly with the airline (often just as cheap), or use a third party with a better reputation - which would be just about anybody.
Trust me... unless you're willing to accept unplanned and unannounced itinerary changes, along with additional charges, ignore LookupFare now and forever. They jacked our travel group around by changing our itineraries without notifying us and then tacking on additional charges, saying the flight prices increased. Their customer service is as bad as the other reviews indicate. Not sure how they can continue to be in business. All I can do is warn others so they can avoid the travel nightmare mistake that my team had to endure.
This website is a scam, the same man answered all 3 different numbers. If you truly wanted to prevent a scam than you should have called the number on file. Secondly no one sends a pic of a credit card through email. I don't care if it's just 4 numbers showing of credit card. That's not good business practice. I am glad I booked with another airline and averted your scam service. Now I don't feel safe with my card information. Praying I don't wake up and you take all my money.
This company is a fraud. Please save your money and headaches.
I purchased an airline ticket and paid extra for a refundable ticket now they refuse to refund the price of ny ticket.
FRAUD!
I wish they had 0 stars.
I hate to even give them one!
Be very careful with these people. False promises, never return calls or give correct information. Very unprofessional people. They didn't book my flight correctly, then when I called to cancel they where giving me the runaround about it. Not till I got loud with them they canceled but still waiting on an email confirming those details. STAY AWAY!
I was very weary of booking my flights on this website as several other attempts at other sites were advertising cheap fares but when I booked they all were bait and switch fares. But I booked my flight for 2 passengers on Lookupfare and received a confirmation from the airlines in under 24 hours. I had saved over $600. I hadn't received seat assignments and tried calling the airlines directly and had over a 2 hour wait. So I called customer service at Lookupfare and was answered immediately! My seats were assigned immediately. I will definitely use this website again for future travel plans
These guys take your money as soon as you make a purchase and then send you an email saying that the reservation is "pending" and you should call. Then when you call, they lie and say that the prices changed while you were filling it out. The new price is (surprise!) much higher. When you try to cancel it, they try to charge you an insanely high cancellation fee. But what are you cancelling? If the prices changed, and no ticket can be bought, what is there to cancel? They also get extremely aggressive and try to force you to pay.
A big thing to note is that they are using fake names and imagine people are too stupid to notice. This place should have been shut down ages ago.
I had very worst experience and there customer service is also too bad they say, they will put on hold for 2 mins but they put for 30 mins. They dont know what they are doing. When you call them you can hear some people behind the call, they are laughing and talking in their native language. They always tells you fake names. Anyone can judge them with their language accent.
Please dont trust them.
Gabriel was very rude. When I called he added $20 tax to the advertised total amount. From $167.99 to 187.99.And when I said no, he then said make it $172.99. Very shady operator. This was yesterday Aug 24,2022.
Please, do not buy from them. It is a scam. They book your flight and they do not confirm or issue any ticket. They hold the booking as a ransom to force you to renegotiate the price. They argued the Airline is responsible when they are the broker. They hold the booking until it is too late to get a better option elsewhere. I flight 3 to 4 times a year internationally and this is the first time I face this type of scam.
I've read all the bad reviews. And yes this company is weird. They called us 5 minutes after we bought our tickets. They tried to tell us a different price for our total tickets. I felt this was a way for them to upswell. I was right. Tell them you will not book your tickets unless it's for the original price when you clicked confirm. They will agree to it. They just call hoping you will agree to the new ticket price increase. Don't agree. They don't make you pay it.
I am literally trying right now to book my flight, of course their advertised price was fake. No 24 hour cancellation. No credit for the baggage charges.
I just narrowly averted this scam. Air fare was too good to be true, but I booked anyway. What booking company waits more than 24 hours before sending you your ticket info and verification? So I looked up reviews, and THIS. Called the company, and an Indian woman answered and tried to act like it was just the way they do things. Today I called my credit card company and blocked payment, seeing in here how worse things could get. Don't do business with these people, they have no conscience.
I tried to book from lookupfare online a trip from Johannesburg to Nairobi charged at 394$ but nothing had been done. The confirmation email came in but there is nothing booked and the card was charged. It took me 3 days to call the airline company but they couldn't trace anything from my details I presented. I lost my money and no response after I called them on the phone. They just drop the phone and no one responds later. I had to break my travel home till now.
Therefore I have no reservation to advice future clients not to be cheated again. They are going so good in technology and hold on search engines very fast. Please it is a SCAM. KEEP OFF.
Booked with them by mistake. After flight was cancelled requested money back. Took hours of phone calls, many falls promises. Finally after 8 months & threat of legal action, received some money back. They kept an exorbitant amount for service fee. WHAT SERVICE, I wonder.
By all means if you booked either on accident or not with this company... BEWARE.
In my case, typed in United Airlines in BING and the 1st site listed was United Airlines flight booking. Looked so legit, didn't hesitate to click. Booked my flight, received a confirmation on the site and via e-mail. That's when I noticed the email was from *******@lookupfare.net and not United.
Curious, I did a reviews search on this company and was shocked that they are even allowed to be on a search engine. Long story short, booked travel for $313.20 and bank account was debited $511.20. After a few frantic calls, cancelled with lookupfare and called the fraud department at Chase. I'll keep you posted
Dear Customer,
Your experience is important to us and we regret that our agents didn’t live up to the standards we expect from our team.
We would like to review your exchange with our agents so appropriate action can be taken. The concern has been forwarded to the relevant team.
Please allow us 2 hours and one of our Team members would get back to you with in the specified time.
Thank you,
Escalation Team
Look Up Fare
What a $#*! show this has been. When I originally tried to book a flight there where 5 seats left but of course someone bought the last seat just as I booked. I was told there where still seats in " Economy Plus" at a slightly higher fee, $30 for more leg room sounded good... Every seat on the plane was ECONOMY there was no upgrading. They site lists a 24/7 number to call but nobody answers or returns messages. They booked the wrong return date so I had to pay extra to the airline to change it even though I purchased travel insurance with my ticket. If I could leave zero stars I would. This site is a scam and I can't say enough bad things about them.
Stay away from Lookbyfare. This travel agency is very unethical, and you cannot trust them. I purchased a ticket from them for travel to Nigeria. My flight was booked and confirmed. Travel date is December 17,2022 returning January 7th, 2023. After confirmation, they called me an hour later that the date they confirmed on my ticket was wrong and asked me to change my date to December 18th. I agreed and they sent me a form to sign and confirmed by flight. The ticket price was $2641.
5 Days later they called me and told me that my flight that was confirmed is no longer open and that I have to buy a new ticket for a different day and asked me to pay $3860. At first they tried to tell me that Delta is cancelling their flights to Nigeria and that I can buy a ticket from Ethiopia airlines for $3860.
This is pure dishonesty, unethical and fraudulent behavior. The agents are very rude, liars and cheaters.
Adolph
Answer: They're telling me 10 to 14 days before it will appear in your account.
Answer: So we did a trip back before the pandemic, paid, and then had to cancel due to coronavirus. We were then given credits for our flights. When we tried to reschedule, Martine hung up on us every time we have our name. Were promised call backs from people to straighten out how many credits we were actually owed after they tried charging us double the original trip cost, when we finally got it squared away with one person, we were never connected with her again and were told she screwed up and that the credits she admitted we were owed along with the confirmation emails of the credits and the confirmation numbers were wrong, and we were told we would be charged double again and that we couldn't use our full credits. When asked for the price of actual tickets they would not give, or a breakdown of the expenses they were charging us. When I asked to speak to management we were told they would call back in less than two hours. That was 10 hours ago. This is after we were promised callbacks that never happened in the past. We are about to call back again. We have spent a month trying to schedule this trip so my 2 year old daughter could see her mom. We have spent $1908 and they are asking for another $650 for a trip to Washington State. They have kept our baby girl from her mother for a month of trying to straighten it out. I can't believe they aren't shutdown yet.
Answer: So we did a trip back before the pandemic, paid, and then had to cancel due to coronavirus. We were then given credits for our flights. When we tried to reschedule, Martine hung up on us every time we have our name. Were promised call backs from people to straighten out how many credits we were actually owed after they tried charging us double the original trip cost, when we finally got it squared away with one person, we were never connected with her again and were told she screwed up and that the credits she admitted we were owed along with the confirmation emails of the credits and the confirmation numbers were wrong, and we were told we would be charged double again and that we couldn't use our full credits. When asked for the price of actual tickets they would not give, or a breakdown of the expenses they were charging us. When I asked to speak to management we were told they would call back in less than two hours. That was 10 hours ago. This is after we were promised callbacks that never happened in the past. We are about to call back again. We have spent a month trying to schedule this trip so my 2 year old daughter could see her mom. We have spent $1908 and they are asking for another $650 for a trip to Washington State. They have kept our baby girl from her mother for a month of trying to straighten it out. I can't believe they aren't shutdown yet. Run, don't book with them
Answer: Yes their hold time on the phone is a long time and they only state they will let you cancel a transaction for 4 hours after it is made. They seem to be using up that time.
LookupFare has a rating of 1.7 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LookupFare most frequently mention credit card, customer service and next day. LookupFare ranks 1644th among Travel sites.
Dear Abdullahi Suleiman,
Greetings from Lookupfare.com
Referring to your review on Sitejabber, we retrieved and went through the details of your reservation. We observed that our credit card verification team tried to verify your payment details, but unfortunately any appropriate match was not found as per the credit card verification criteria. Our team sent an email to you, requesting the documents imperative for verification but, there was no response from your end. Hence, to avoid any fraudulent activities and to safe guard the interest of the credit card holder, we were required to cancel your flight reservation. There was an email notification was sent to you on the same day of cancellation.
Furthermore, we received an email from the credit card holder to re-confirm the reason for cancellation and his queries were answered dated Jan 25,2019 via a response to his email. You have also mentioned in your review that your card was charged, which is erroneous and misleading. As informed to you in our email dated Jan 25,2019; there were no transaction processed on your card for this reservation and you are not liable for any refund or claims on the booking.
In case of any further query, you may contact us via phone@ +1 888 509 5589 or via email at Support@lookupfare.net anytime.
Regards,
Support Team,
Lookupfare.com