Their website is misleading and my ticket itinerary did not match what I selected and now no one will help me unless I pay 700$ what a scam for money! DO NOT BOOK HERE!
Never ever buy your tickets from them. Unless you don't care about your money. No one picks up the phone. Lost $1300:00 with them.
I and my friends used Lookupfares student travel deals to make our flight bookings. Got some great discounts and had a great time on the vacation.
Info received. Problems solved! Gentleman was very helpful and personable and a pleasure to work with.
Be very careful before booking anything with this Lookupfare. I scheduled a flight from Philadelphia to Orlando that was scheduled for 3/7/19. The flight was to be with Frontier Airlines. Frontier notified LookUp fare 3 times in January of a schedule change, which was verified. In any event I get to the airport 2 hours early and I am told I just missed my fight by 15 minutes. Clearly I was very upset and since Frontier was able to show proof that the flight was rescheduled 3 times there really was nothing they could do but to apologize and give me a free flight as a courtesy. I called numerous times and have wasted countless hours getting the run around. Finally manager Marcellus King called me back and he does not understand why I am upset because Frontier gave me a FREE flight as a courtesy from them. He decided a conference call would be best so Edna from Frontier joined the call. She verified that they notified them 3 times and the flight was a courtesy gift from them and not a resolution for their mess up. As soon as Edna started to talk to me to confirm everything the manager at LookUpFare Mr. Marcellus King disconnected the call because Edna told him they would not get a refund on my flight because it was their error. He is insisting that we are now even. He called me back but of course did not include Edna. Ok so not only is my vacation cut in half, my wasted time, plans ruined can someone tell me how a gift from Frontier makes up for their error? I was told at the airport last night that they should at the very minimum refund my credit for this flight and work out an arrangement for their error. So I ask what is fair? Filing a complaint with my bank now and filing with BBB and warning people any other way I possibly can
Dear Lisa,
Your experience is important to us and we regret that our agents didn’t live up to the standards we expect from our team.
We would like to review your exchange with our agents so appropriate action can be taken. The concern has been forwarded to the relevant team.
Please allow us 2 hours and one of our Team members would get back to you within the specified time.
Thank you,
Escalation Team
Look Up Fare
Fast and helpful and polite had no problems and helped me pick our seats. Would use this service again.
This was my first time using this site. It was fast, and effective. I would recommend this site to friends and family.
Overview
LookupFare has a rating of 1.7 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LookupFare most frequently mention credit card, customer service and next day. LookupFare ranks 1644th among Travel sites.
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- Cleveland, OH, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jennifer,
Your online booking experience is important to us and we’re sorry to hear it wasn’t a seamless process.
We are forwarding your feedback to the team so they are aware of the issues you faced when making your booking. We appreciate feedback like this as it helps us improve the overall booking experience.
We have located your booking information with the information you provided with this review. Our team will investigate the issue and respond to you directly in approximately 24 hours.
Regards,
Customer Service
Lookupfare.com